Porter Airlines ROC Terminal (Departure and Arrival)

As a leading regional airline, Porter Airlines is proud to offer its passengers a seamless and comfortable travel experience, and the Porter Airlines ROC Terminal is a testament to that commitment.

Porter Airlines ROC Terminal - Greater Rochester International Airport

Porter Airlines operates out of the state-of-the-art Terminal 5 at Greater Rochester International Airport (ROC). This terminal is renowned for its efficient services, modern amenities, and easy navigation. Travelers flying with Porter Airlines can expect a comfortable and hassle-free experience at this terminal.

What is the Porter Airlines ROC Terminal Address and Location Map?

The Porter Airlines ROC Terminal is located at Terminal 5 of Greater Rochester International Airport (ROC) in Rochester City. The official address for Porter Airlines ROC Terminal is:

1200 Brooks Ave, Rochester, NY 14624, American States

To locate Porter Airlines’ check-in counters, gates, and other facilities within Terminal 5, you can refer to the official ROC Airport terminal map. This interactive map allows you to zoom in and out, and search for specific locations within the terminal.

Porter Airlines ROC Terminal Location Map

Detailed maps of the ROC Airport and the Terminal 5 layout are available on the airport’s website and at various information kiosks throughout the facility. These maps can help passengers locate the Porter Airlines check-in counters, gates, and other amenities within the terminal.

By providing the specific address and location details, Porter Airlines ensures that its passengers can easily find and access the ROC Terminal, making their travel experience seamless and efficient.

How to Contact Porter Airlines Terminal ROC?

To contact Porter Airlines Terminal ROC, you can use the following customer service contact details:

Airport Name	Greater Rochester International Airport
Greater Rochester International Airport Address	1200 Brooks Ave, Rochester, NY 14624, American States
Greater Rochester International Airport Phone Number	+1-877-445-3112 / 1 585-753-7000
Porter Airlines Contact Number	1-888-619-8622
Greater Rochester International Airport Code	ROC
Porter Airlines Ticket Counter Hours	24/7
Type	International
Porter Airlines ROC Terminals	Terminal 5
Porter Airlines Official Website	https://www.flyporter.com/en-ca/
Official YouTube	https://www.youtube.com/user/porterairlines
Official Twitter	https://twitter.com/porterairlines
Official Facebook	https://www.facebook.com/porterairlines/
Official Instagram	https://www.instagram.com/porterairlines/

By providing multiple channels of communication, Porter Airlines ensures that its passengers can easily get in touch with the ROC Terminal staff and receive the support they need for a seamless travel experience.

ROC Porter Airlines Terminal Departure

Porter Airlines operates its flights from Terminal 5 at the Greater Rochester International Airport (ROC) in Rochester City. Terminal 5 is a modern and well-equipped facility that offers a range of amenities and services to ensure a comfortable and efficient departure experience for passengers. Porter Airlines ROC Departure Terminal Features:

Check-in and Baggage Handling	Security and Boarding	Terminal Layout and Map
Spacious check-in counters and baggage handling facilities Efficient and streamlined check-in process	Efficient security screening processes Clear signage and wayfinding to guide passengers to their gates Smooth and organized boarding procedures	Comprehensive terminal maps and signage to help passengers navigate the facility Clearly marked gates, concessions, and other key areas

By operating from the modern and well-equipped Terminal 5, Porter Airlines ensures that its passengers have a seamless and enjoyable departure experience at the ROC Airport. The terminal’s amenities, services, and efficient processes contribute to the overall positive travel experience for Porter Airlines’ customers.

Porter Airlines ROC Terminal Arrivals

When arriving at ROC Airport on a Porter Airlines flight, passengers will disembark their aircraft and proceed to the Terminal 5 arrivals area, which is shared by various airlines operating at the terminal. The key information about the Porter Airlines ROC Arrivals experience is as follows:

Arrivals Terminal	Arrivals Process	Arrivals Assistance
Porter Airlines flights arrive at Terminal 5 at ROC Airport. Porter Airlines Terminal ROC is a shared arrivals and departures terminal, not a dedicated arrivals-only facility.	Passengers will disembark their Porter Airlines flight and proceed to the Porter Airlines Terminal ROC arrivals area. Passengers will need to follow the signs and directions for baggage claim, customs and immigration (if applicable), and ground transportation.	Porter Airlines Terminal ROC staff and airport personnel are available to assist arriving passengers with any questions or needs. Passengers can also contact the Porter Airlines Terminal ROC customer service team for support.

The airline ensures a smooth and efficient arrival experience for its passengers through the shared Terminal 5 facilities. Travelers can expect a seamless transition from their Porter Airlines flight to their final destination.

Queries Handled by Porter Airlines ROC Terminal

The Porter Airlines ROC Terminal handles a variety of queries and requests from passengers. Here are some of the common queries and issues that can be addressed by the Porter Airlines staff at the ROC Terminal:

Flight Information and Updates	Passengers can inquire about their flight status, departure/arrival times, and any delays or changes. The Porter Airlines Terminal ROC staff can provide real-time updates and assist passengers with flight-related information.
Check-in and Boarding	Passengers can check-in for their Porter Airlines flights at the dedicated check-in counters in the Porter Airlines Terminal ROC. The staff can assist with baggage check-in, seat assignments, and the boarding process.
Baggage and Cargo	Passengers can inquire about their checked and carry-on baggage, including lost or delayed luggage. The Porter Airlines Terminal ROC staff can help with baggage tracing, claims, and oversized/overweight luggage handling.
Ticketing and Reservations	Passengers can make inquiries or changes to their Porter Airlines Terminal ROC bookings and reservations. The terminal staff can provide guidance on ticket policies, refunds, and modifications.
General Inquiries and Feedback	Passengers can reach out to the Porter Airlines Terminal ROC staff at the ROC Terminal for any other questions, concerns, or feedback related to their travel experience.

By addressing these queries and providing personalized assistance, the Porter Airlines team at the ROC Terminal ensures a smooth and hassle-free travel experience for its passengers.

Porter Airlines Facilities and Services Available at Greater Rochester International Airport

Porter Airlines offers a range of facilities and services to its passengers at the Greater Rochester International Airport (ROC) in Rochester City. Here are the key facilities and services available at the Porter Airlines ROC Terminal:

Check-in and Baggage Handling	Spacious and efficient check-in counters for passengers Streamlined baggage check-in and handling processes
Dining and Shopping	A variety of dining options, including casual eateries and cafes, are available within the ROC Porter Airlines Terminal Passengers can also access various shopping and retail outlets for last-minute purchases
Free Wi-Fi	ROC Porter Airlines Terminal provides complimentary high-speed Wi-Fi access throughout the ROC Terminal 5 for passengers to stay connected
Wayfinding and Information	Clear signage and ROC Porter Airlines Terminal maps are available to help passengers navigate the ROC Terminal 5 with ease ROC Porter Airlines Terminal staff are on hand to provide information and assistance to passengers
Flight Updates and Announcements	Passengers can stay informed about their Porter Airlines flight status, boarding times, and any updates through digital displays and announcements within the ROC Porter Airlines Terminal

By offering these comprehensive facilities and services, Porter Airlines ensures a seamless and comfortable travel experience for its passengers at the Greater Rochester International Airport.

Why Must You Choose Porter Airlines ROC Terminal?

There are several compelling reasons why travelers should choose the Porter Airlines Terminal ROC when flying to or from Rochester City:

Convenience and Accessibility	The Porter Airlines Terminal ROC is conveniently located within the larger Greater Rochester International Airport complex, making it easily accessible for passengers. The Porter Airlines Terminal ROC is well-connected to various ground transportation options, including taxis, shuttles, and public transit, allowing for a hassle-free commute.
Efficient Operations	Porter Airlines Terminal ROC is known for its focus on on-time performance and efficient operations, which are reflected in the smooth and streamlined processes at the ROC Terminal. Porter Airlines Terminal ROC Passengers can expect a swift and organized check-in, security screening, and boarding experience.
Passenger Amenities	The Porter Airlines ROC Terminal is equipped with a range of passenger amenities, including comfortable seating areas, dining options, and free Wi-Fi access. These amenities enhance the overall travel experience and help passengers feel relaxed and productive during their time at the Porter Airlines Terminal ROC.
Personalized Service	Porter Airlines Terminal ROC is renowned for its exceptional customer service, and this commitment extends to the staff at the Porter Airlines Terminal ROC . Passengers can expect personalized attention and assistance from the Porter Airlines Terminal ROC team, whether they need help with flight information, baggage handling, or accessibility support.
Terminal Facilities	The Porter Airlines ROC Terminal is a modern and well-equipped facility, providing passengers with a comfortable and functional environment. The terminal’s layout, signage, and overall design ensure a seamless and stress-free travel experience.
Airline Reputation	As a respected regional airline, Porter Airlines Terminal ROC has built a reputation for reliability, punctuality, and a focus on passenger satisfaction. Choosing the Porter Airlines Terminal ROC means selecting an airline that prioritizes the needs and comfort of its travelers.

By opting for the Porter Airlines ROC Terminal, passengers can enjoy a superior travel experience, from the moment they arrive at the airport to the time they board their flight. The terminal’s convenience, efficiency, and passenger-centric amenities make it an excellent choice for those traveling to or from Rochester City.

Parking and Transportation at Greater Rochester International Airport

When traveling through the Porter Airlines ROC Terminal, passengers have several options for parking and transportation to and from the airport. Here are the details on the available parking and transportation services at Greater Rochester International Airport:Parking at ROC Airport

- ROC Airport offers several parking options, including:

- Short-term parking (for 1-4 hours)

- Long-term parking (for 4 hours or more)

- Economy parking (off-site, with shuttle service)

- Parking rates vary depending on the lot and duration of stay.

- Passengers can reserve parking spots in advance through the ROC Airport website or mobile app.

Ground Transportation

Taxis and Rideshare	Taxis and rideshare services, such as Uber and Lyft, are readily available at ROC Airport. Designated taxi and rideshare pickup/drop-off areas are located outside the terminals.
Shuttle Services	ROC Airport offers various shuttle services, including hotel shuttles and shared-ride services. Passengers can find the shuttle pickup locations near the terminals.
Public Transportation	The AirTrain ROC is a high-speed rail system that connects the airport’s terminals and parking lots to the nearby subway and commuter rail stations. Passengers can use the AirTrain to access the subway (MTA) or the Long Island Rail Road (LIRR) for connections to their final destinations.
Rental Cars	Several major rental car companies have desks and pick-up/drop-off locations within the ROC Airport terminals. Passengers can reserve rental cars in advance and pick them up directly from the airport.

By offering a range of parking and transportation options, ROC Airport and the Porter Airlines ROC Terminal ensure that passengers can conveniently and efficiently access the airport and reach their final destinations.

Nearby Hotels and Accommodation at Greater Rochester International Airport

Greater Rochester International Airport (ROC) is surrounded by various hotels and accommodation options to suit different budgets and preferences. Here are some nearby hotels:

- TWA Hotel: Located within ROC Airport, offering a unique experience with retro-inspired rooms and amenities.

- Courtyard by Marriott Rochester ROC Airport: Situated near the airport, with a free shuttle service, fitness center, and on-site dining.

- Crowne Plaza ROC Airport Rochester City: A full-service hotel with an on-site restaurant, fitness center, and complimentary airport shuttle.

- Fairfield Inn & Suites by Marriott Rochester ROC Airport: Offering comfortable rooms, free Wi-Fi, and a complimentary airport shuttle.

- Hampton Inn NY-ROC: A budget-friendly option with modern rooms, free breakfast, and a free airport shuttle.

These hotels offer convenient access to the Porter Airlines ROC Terminal, providing travelers with comfortable accommodations and easy transportation to and from the airport. Many of these hotels also offer complimentary airport shuttle services, making the travel experience even more seamless.

Special Assistance at Greater Rochester International Airport (ROC)

Greater Rochester International Airport (ROC) provides special assistance to travelers with disabilities and medical conditions to ensure a smooth travel experience. Here are some services available at ROC:

- Wheelchair assistance: Wheelchairs are available for passengers who need help getting around the airport. Request this service from your airline when booking or at check-in.

- Accessible facilities: ROC offers accessible restrooms, elevators, and other facilities to accommodate passengers with disabilities.

- TDD/TTY phones: Text telephones (TDD/TTY) are available throughout the airport for passengers with hearing impairments.

- Visual paging: Visual paging screens are located in the terminals for passengers with hearing impairments.

- Service animals: Service animals are permitted in the airport and on flights. Make sure to inform your airline when booking or at check-in if you are traveling with a service animal.

- Medical services: ROC has a medical clinic in Terminal 4, available for medical emergencies and travel health services.

By providing these comprehensive special assistance services, ROC Airport and the Porter Airlines ROC Terminal ensure that all passengers, regardless of their specific needs, can have a comfortable and accessible travel experience.

Porter Airlines Lounges and Waiting Areas at Greater Rochester International Airport

Porter Airlines offers a dedicated passenger lounge within the Greater Rochester International Airport (ROC) Terminal 5, where the airline’s flights operate. Here are the details on the Porter Airlines lounges and waiting areas at the ROC Terminal:

Porter Airlines Lounge at ROC Terminal 5	Passenger Waiting Areas	Lounge Access
Location: The Porter Airlines lounge is located within the Terminal 5 concourse, near the airline’s gates. Amenities: The lounge offers the following amenities for Porter Airlines passengers: Comfortable seating areas Complimentary refreshments, including snacks and non-alcoholic beverages Access to power outlets and USB charging stations Free high-speed Wi-Fi internet access Quiet and relaxing environment	In addition to the dedicated lounge, Porter Airlines passengers can also utilize the various waiting areas and seating options available throughout the Terminal 5 concourse. These waiting areas provide comfortable seating, as well as access to the terminal’s amenities, such as dining options and restrooms. The terminal’s layout and signage ensure that passengers can easily navigate to their designated gate area when it’s time to board their Porter Airlines flight.	Access to the Porter Airlines lounge is typically available to passengers holding a valid boarding pass for a Porter Airlines flight departing from the ROC Terminal 5. Some Porter Airlines fare classes or elite status memberships may also include complimentary lounge access. Passengers can check the airline’s policies or inquire at the lounge entrance for specific access requirements.

By offering a dedicated lounge and comfortable waiting areas, Porter Airlines enhances the pre-flight experience for its passengers at the Greater Rochester International Airport. These amenities provide a relaxing and productive environment for travelers before their journey.

FAQs on ROC Airport Terminal Porter Airlines

Here are the answers to the FAQs:

What terminal does Porter Airlines fly out of at ROC Airport?

Porter Airlines operates its flights out of Terminal 5 at the Greater Rochester International Airport (ROC).

Where is the Porter Airlines check-in counter located at Greater Rochester International Airport (ROC)?

The Porter Airlines check-in counters are located within Terminal 5 at the ROC Airport.

Does Greater Rochester International Airport have a Porter Airlines lounge?

Yes, Porter Airlines operates a dedicated passenger lounge within the ROC Terminal 5 for its passengers.

Where can I find the Porter Airlines baggage claim area at Greater Rochester International Airport?

The Porter Airlines baggage claim area is located within the Terminal 5 arrivals section at ROC Airport.

Does Greater Rochester International Airport (ROC) have a hotel?

Yes, there are several hotels located in close proximity to the ROC Airport, including options like the Courtyard by Marriott, Hilton Garden Inn, and Holiday Inn Express.

Where can I exchange currency at ROC Airport?

Currency exchange services are available at various locations throughout the ROC Airport terminals, including near the arrivals and departures areas.

Where can I find the Porter Airlines ticket counter at ROC Airport?

The Porter Airlines ticket counters are situated within the Terminal 5 check-in area at the ROC Airport.

Does Greater Rochester International Airport have Wi-Fi?

Yes, ROC Airport provides free high-speed Wi-Fi access throughout the Terminal 5uildings, including the Porter Airlines ROC Terminal.

Where can I find a charging station at ROC Airport?

Charging stations and power outlets are available in various locations within the ROC Airport terminals, including the seating areas and passenger lounges.

How early should I arrive at ROC Airport for a Porter Airlines flight?

It is recommended to arrive at the ROC Airport at least 2 hours prior to your scheduled Porter Airlines departure time to allow for check-in, security screening, and boarding.

Can I bring food through security at ROC Airport?

Yes, passengers are generally allowed to bring food items through the security checkpoints at ROC Airport, subject to the TSA’s guidelines and regulations.

Can I store my luggage at ROC Airport?

ROC Airport offers luggage storage and left luggage services at various locations within the terminals for passengers who need to temporarily store their belongings.

What is the address of the Porter Airlines ROC Terminal?

The Porter Airlines ROC Terminal is located at: 1200 Brooks Ave, Rochester, NY 14624, American States

What is the phone number for the Porter Airlines ROC Terminal?

The phone number for the Porter Airlines ROC Terminal is 1 585-753-7000.

What amenities and services are available at the Greater Rochester International Airport (ROC)?

ROC Airport offers a wide range of amenities and services, including dining options, shopping, lounges, free Wi-Fi, accessibility services, and ground transportation options.

What ground transportation options are available at the Porter Airlines ROC Terminal?

Passengers can access various ground transportation options from the Porter Airlines ROC Terminal, including taxis, rideshare services, shuttles, and public transportation (AirTrain, subway, and commuter rail).

Are there any nearby hotels or accommodations for Porter Airlines passengers at Greater Rochester International Airport?

Yes, there are several hotels located in close proximity to the ROC Airport, such as the Courtyard by Marriott, Hilton Garden Inn, and Holiday Inn Express, which are convenient options for Porter Airlines passengers.

What special assistance is available at the Porter Airlines ROC Terminal?

The Porter Airlines ROC Terminal provides special assistance services, including wheelchair and mobility support, hearing and visual impairment accommodations, autism and sensory assistance, and unaccompanied minor services.

What is the process for handling lost or delayed baggage at the Greater Rochester International Airport?

Passengers can report any lost or delayed baggage to the Porter Airlines staff at the ROC Terminal, who will initiate the tracing and claims process to locate and retrieve the missing luggage.

How can I contact the Porter Airlines ROC Terminal for further assistance?

Passengers can contact the Porter Airlines ROC Terminal 5y calling the dedicated phone number at 1 585-753-7000 or by reaching out to the airline’s customer service team through email or social media channels.