Azerbaijan Airlines, the national airline of Azerbaijan, operates its flights from the prestigious Greater Rochester International Airport (ROC) in Rochester City. As one of the busiest airports in the American States, Azerbaijan Airlines ROC Terminal serves as a major hub, connecting travelers from around the globe to the vibrant city of Baku and beyond.
Azerbaijan Airlines ROC Terminal - Greater Rochester International Airport
Azerbaijan Airlines operates from Terminal 1 at ROC Airport. Terminal 1 is one of the six terminals in ROC Airport and is known for its modern facilities and services. It is easily accessible from all parts of Rochester City and its surrounding areas.

What is the Azerbaijan Airlines ROC Terminal Address and Location Map?

The Azerbaijan Airlines ROC Terminal is located at Terminal 1 of Greater Rochester International Airport in Rochester. The exact address is:

1200 Brooks Ave, Rochester, NY 14624, American States

To locate the terminal on a map, you can use the official ROC Airport interactive map, which provides a detailed layout of the airport and its terminals. The map can be accessed on the ROC Airport website or through the airport’s mobile app.

Azerbaijan Airlines ROC Terminal Location Map

On the map, you’ll find Terminal 1 located in the southwestern part of the airport, near the intersection of the Van Wyck Expressway and the ROC Expressway. The terminal is easily accessible by car, taxi, ride-sharing services, and public transportation.

How to Contact Azerbaijan Airlines Terminal ROC?

If you need to contact Azerbaijan Airlines Terminal ROC, you can reach them via phone or email. Here is their contact information:
Airport Name Greater Rochester International Airport
Greater Rochester International Airport Address 1200 Brooks Ave, Rochester, NY 14624, American States
Greater Rochester International Airport Phone Number +1-877-777-6741 /  1 585-753-7000
Azerbaijan Airlines Contact Number +994 (12) 598 88 80
Greater Rochester International Airport Code ROC
Azerbaijan Airlines Ticket Counter Hours 24/7
Type International
Azerbaijan Airlines ROC Terminals Terminal 1
Azerbaijan Airlines Official Website https://www.azal.az/en/
Official YouTube https://www.youtube.com/@AzerbaijanAirlinesOfficial
Official Facebook https://www.facebook.com/AzerbaijanAirlines/
Official Instagram https://www.instagram.com/azerbaijanairlines/
If you need assistance at the airport, you can speak with an Azerbaijan Airlines representative at their check-in counter in Terminal 1 of ROC Airport. They are available to help with any questions or concerns you may have regarding your flight.

ROC Azerbaijan Airlines Terminal Departure

Azerbaijan Airlines operates all its departures from Terminal 1 at Greater Rochester International Airport (ROC) in Rochester City. Here are the key details about the Azerbaijan Airlines ROC Departure Terminal:
Check-in Process Security Screening Departure Gates
Azerbaijan Airlines has dedicated check-in counters located in Terminal 1 at ROC Airport. Passengers can check-in for their flights at these counters by presenting their travel documents and baggage. Online check-in and self-service kiosks are also available for a faster check-in process. After checking in, passengers will proceed to the security screening area within Terminal 1. Standard security procedures, including X-ray screening of carry-on baggage and personal screening, will be conducted. Once through security, passengers can proceed to the designated departure gates for their Azerbaijan Airlines flight. Gate information is typically provided at check-in and displayed on the departure boards within the terminal.
It’s advisable to arrive at the Azerbaijan Airlines ROC Departure Terminal well in advance of your scheduled departure time to allow sufficient time for check-in, security screening, and reaching the departure gate. The airline or airport staff will be happy to assist you with any specific queries or directions within Terminal 1.

Azerbaijan Airlines ROC Terminal Arrivals

Azerbaijan Airlines flights arriving at Greater Rochester International Airport (ROC) in Rochester City are processed through Terminal 1. Here are the key details about the Azerbaijan Airlines ROC Arrivals Terminal:
Arrival Process Baggage Claim Customs and Immigration
After landing at ROC Airport, Azerbaijan Airlines flights will taxi to the arrival gates located in Terminal 1. Passengers will disembark the aircraft and proceed to the arrivals area within Terminal 1. The baggage claim area for Azerbaijan Airlines flights is located in Terminal 1. Passengers can collect their checked baggage from the designated baggage carousels, which will be clearly marked and announced. International passengers arriving on Azerbaijan Airlines flights will need to go through customs and immigration processes at ROC Airport’s Terminal 1. Passengers should have their travel documents and necessary forms ready for inspection by U.S. Customs and Border Protection officers.
It’s important to note that arrival procedures and times may vary depending on factors such as flight schedules, passenger volume, and customs and immigration processes. Passengers should plan accordingly and follow the guidance provided by Azerbaijan Airlines and airport personnel upon arrival at ROC’s Terminal 1.
Azerbaijan Airlines ROC Terminal - Greater Rochester International Airport

Queries Handled by Azerbaijan Airlines ROC Terminal

ROC Azerbaijan Airlines Terminal handles a variety of queries and provides assistance to passengers for a smooth travel experience. Here are some common queries that are addressed by the Azerbaijan Airlines team at the ROC Terminal:
Flight Information and Schedules Passengers can inquire about flight schedules, departure and arrival times, and any updates or changes to their itinerary. The ROC Azerbaijan Airlines Terminal staff can provide real-time information about flight status and gate assignments.
Ticketing and Reservations Queries related to booking new tickets, modifying existing reservations, or requesting special services (e.g., special meals, wheelchair assistance) can be handled at the ROC Azerbaijan Airlines Terminal. Passengers can also inquire about fare rules, baggage allowances, and other travel policies.
Check-in and Baggage Assistance The ROC Azerbaijan Airlines Terminal can assist passengers with the check-in process, including issuing boarding passes and handling baggage check-in. They can provide guidance on baggage allowances, excess baggage fees, and any special requirements for checked or carry-on baggage.
Rebooking and Flight Changes In case of flight delays, cancellations, or missed connections, passengers can approach the ROC Azerbaijan Airlines Terminal staff for assistance with rebooking or making alternative travel arrangements.
Lost and Found Passengers who have misplaced or lost their belongings during their journey can report the incident and inquire about the lost and found procedures at the ROC Azerbaijan Airlines Terminal.
Customer Service and Feedback The ROC Azerbaijan Airlines Terminal is available to handle customer service inquiries, complaints, or feedback regarding their travel experience.
Passengers are encouraged to approach the Azerbaijan Airlines staff at the ROC Terminal for any queries or assistance they may need. The team is dedicated to ensuring a seamless and enjoyable travel experience for all passengers.

Azerbaijan Airlines Facilities and Services Available at Greater Rochester International Airport

Azerbaijan Airlines Terminal ROC offers a range of facilities and services at Greater Rochester International Airport to ensure a comfortable and convenient travel experience for its passengers. Some of these facilities and services include:
    • Check-in and baggage drop-off: ROC Azerbaijan Airlines Terminal has a dedicated check-in counter at Terminal 1, where passengers can check-in for their flight, drop off their baggage, and receive their boarding pass.
    • In-flight amenities: Azerbaijan Airlines Terminal ROC provides a range of in-flight amenities, including meals, drinks, and entertainment options, to ensure a comfortable and enjoyable flight experience.
    • Baggage services: Azerbaijan Airlines Terminal ROC offers baggage services, including handling, storage, and tracking, to ensure that passengers’ luggage is transported safely and efficiently.
    • Visa and travel documentation: Azerbaijan Airlines Terminal ROC can provide information and assistance with visa and travel documentation requirements for passengers traveling to Azerbaijan.
Azerbaijan Airlines Terminal ROC is committed to providing excellent customer service and ensuring a smooth and enjoyable travel experience for all passengers at Greater Rochester International Airport.

Why Must You Choose Azerbaijan Airlines ROC Terminal?

There are several reasons why passengers may choose to fly with Azerbaijan Airlines from ROC Terminal:
    • Convenience: Azerbaijan Airlines operates from ROC Terminal 1, which is easily accessible from various parts of Rochester City and its surrounding areas.
    • Comfort: Azerbaijan Airlines Terminal ROC offers comfortable seating, in-flight entertainment, and a range of amenities to ensure a pleasant travel experience.
    • Affordability: Azerbaijan Airlines Terminal ROC provides competitive pricing for its flights, making it an affordable option for passengers.
    • Reliability: Azerbaijan Airlines Terminal ROC has a reputation for reliability, with a strong track record of on-time performance and minimal flight delays.
    • Excellent customer service: Azerbaijan Airlines Terminal ROC is committed to providing excellent customer service, with dedicated staff available to assist passengers with their needs and inquiries.
    • Special assistance: Azerbaijan Airlines Terminal ROC offers special assistance for passengers with disabilities, medical conditions, or other special needs, ensuring that everyone can travel with ease and comfort.
Choosing Azerbaijan Airlines ROC Terminal can provide passengers with a convenient, comfortable, and affordable travel experience, backed by excellent customer service and a strong track record of reliability.

Parking and Transportation at Greater Rochester International Airport

Greater Rochester International Airport offers several parking and transportation options for passengers:
    • Parking: ROC Airport has several parking options for passengers, including short-term, long-term, and economy parking. The airport also offers valet parking and a free cell phone lot for drivers waiting to pick up passengers.
    • Public transportation: ROC Airport is accessible by public transportation, including the AirTrain ROC, which connects the airport to the Rochester City subway system and the Long Island Rail Road. The AirTrain operates 24/7 and is free for passengers traveling within the airport.
    • Taxis: Taxis are readily available at ROC Airport, with taxi stands located outside each terminal. Passengers can expect to pay a flat rate for trips to Manhattan and other destinations within Rochester City.
    • Ride-sharing services: Ride-sharing services such as Uber and Lyft are also available at ROC Airport, with designated pickup areas located outside each terminal.
    • Car rentals: Several car rental companies operate at ROC Airport, including Avis, Budget, and Hertz. Passengers can rent a car for their onward journey from the airport.
Passengers have several options for parking and transportation at Greater Rochester International Airport, making it easy and convenient to travel to and from the airport.

Nearby Hotels and Accommodation at Greater Rochester International Airport

Greater Rochester International Airport is surrounded by several hotels and accommodation options for passengers who need to stay overnight or for an extended period of time. Here are some nearby options:
    • TWA Hotel: This hotel is located inside the iconic TWA Flight Center at ROC Airport and offers luxurious rooms, a rooftop pool, and several dining options.
    • Crowne Plaza ROC Airport Rochester: This hotel is located just a few minutes from ROC Airport and offers comfortable rooms, a fitness center, and a free shuttle service to and from the airport.
    • Hilton Rochester ROC Airport: This hotel is located near ROC Airport and offers modern rooms, a fitness center, and an on-site restaurant.
    • Fairfield Inn & Suites by Marriott Rochester ROC Airport: This hotel is located near ROC Airport and offers spacious rooms, a fitness center, and a free shuttle service to and from the airport.
    • Radisson Hotel ROC Airport: This hotel is located near ROC Airport and offers comfortable rooms, a fitness center, and an on-site restaurant.
Passengers have several nearby hotel and accommodation options to choose from when traveling through Greater Rochester International Airport.

Special Assistance at Greater Rochester International Airport (ROC)

Greater Rochester International Airport (ROC) offers several special assistance services to ensure a comfortable and accessible travel experience for passengers with disabilities or special needs. Some of these services include:
    • Wheelchair assistance: ROC Airport provides wheelchair assistance for passengers who require mobility assistance. Passengers can request wheelchair assistance when booking their flight or by contacting their airline prior to arrival at the airport.
    • Escort assistance: Passengers who require assistance navigating the airport can request an escort to accompany them through the airport. This service is available for passengers with visual, hearing, or cognitive impairments.
    • TDD/TTY services: ROC Airport provides TDD/TTY services for passengers who are deaf or hard of hearing. These services are available at the airport’s information counters and can be used to communicate with airport staff.
    • Service animal relief areas: ROC Airport provides designated service animal relief areas for passengers traveling with service animals.
    • Accessible restrooms: ROC Airport has accessible restrooms located throughout the airport. These restrooms are equipped with grab bars, accessible sinks, and toilet stalls.
    • Visual paging: ROC Airport provides visual paging services for passengers who are deaf or hard of hearing. These services allow passengers to receive flight information and other important updates via a visual display.
ROC Airport is committed to providing a comfortable and accessible travel experience for all passengers, including those with disabilities or special needs. Passengers can request special assistance services by contacting their airline or by visiting the airport’s information counters.

Azerbaijan Airlines Lounges and Waiting Areas at Greater Rochester International Airport

Azerbaijan Airlines currently operate lounges or waiting areas at Greater Rochester International Airport (ROC). However, passengers can access several lounges and waiting areas located throughout the airport. Here are some options:
    • Delta Sky Club: Delta Airlines operates several Sky Club lounges at ROC Airport, which offer comfortable seating, complimentary food and beverages, and other amenities. Passengers can access these lounges by purchasing a day pass or through their airline status.
    • American Airlines Admirals Club: American Airlines operates several Admirals Club lounges at ROC Airport, which offer comfortable seating, complimentary food and beverages, and other amenities. Passengers can access these lounges by purchasing a day pass or through their airline status.
    • Air France Lounge: Air France operates a lounge at ROC Airport, which offers comfortable seating, complimentary food and beverages, and other amenities. Passengers can access this lounge by purchasing a day pass or through their airline status.
    • British Airways Galleries Lounge: British Airways operates a Galleries Lounge at ROC Airport, which offers comfortable seating, complimentary food and beverages, and other amenities. Passengers can access this lounge by purchasing a day pass or through their airline status.
    • Centurion Lounge: American Express operates a Centurion Lounge at ROC Airport, which offers comfortable seating, complimentary food and beverages, and other amenities. Passengers can access this lounge by purchasing a day pass or through their American Express Platinum or Centurion card.
Overall, while Azerbaijan Airlines operate lounges or waiting areas at ROC Airport, passengers can access several lounges and waiting areas located throughout the airport.

FAQs on ROC Airport Terminal Azerbaijan Airlines

Here are the answers to the frequently asked questions (FAQs) about Azerbaijan Airlines at Greater Rochester International Airport (ROC):
What terminal does Azerbaijan Airlines fly out of at ROC Airport?

Azerbaijan Airlines operates out of Terminal 1 at ROC Airport.

Where is the Azerbaijan Airlines check-in counter located at Greater Rochester International Airport (ROC)?

The Azerbaijan Airlines check-in counters are located in Terminal 1 at ROC Airport.

Does Greater Rochester International Airport have an Azerbaijan Airlines lounge?

Yes, Azerbaijan Airlines has a Business Lounge and a First Class Lounge located in Terminal 1, Concourse B, near Gate B26 at ROC Airport.

Where can I find the Azerbaijan Airlines baggage claim area at Greater Rochester International Airport?

The Azerbaijan Airlines baggage claim area is located in Terminal 1 at ROC Airport.

Does Greater Rochester International Airport (ROC) have a hotel?

Yes, ROC Airport has the TWA Hotel located within the former TWA Flight Center terminal building.

Where can I exchange currency at ROC Airport?

Currency exchange services are available at various locations throughout the terminals at ROC Airport.

Where can I find the Azerbaijan Airlines ticket counter at ROC Airport?

The Azerbaijan Airlines ticket counter is located in Terminal 1 at ROC Airport.

Does Greater Rochester International Airport have Wi-Fi?

Yes, ROC Airport offers free Wi-Fi access throughout the terminals.

Where can I find a charging station at ROC Airport?

Charging stations for electronic devices are available in various areas of the terminals, including gate areas and waiting areas.

How early should I arrive at ROC Airport for an Azerbaijan Airlines flight?

It is recommended to arrive at ROC Airport at least 3 hours before your scheduled departure time for international flights with Azerbaijan Airlines.

Can I bring food through security at ROC Airport?

Yes, you are allowed to bring solid food items through security checkpoints at ROC Airport, but liquids, aerosols, and gels must comply with the 3-1-1 rule.

Can I store my luggage at ROC Airport?

Yes, ROC Airport offers luggage storage services at various locations within the terminals.

What is the address of the Azerbaijan Airlines ROC Terminal?

The address of the Azerbaijan Airlines ROC Terminal is: 1200 Brooks Ave, Rochester, NY 14624, American States.

What is the phone number for the Azerbaijan Airlines ROC Terminal?

The phone number for the Azerbaijan Airlines ROC Terminal is 1 585-753-7000.

What amenities and services are available at the Greater Rochester International Airport (ROC)?

ROC Airport offers a wide range of amenities and services, including restaurants, shops, lounges, currency exchange, Wi-Fi, charging stations, and special assistance services.

What ground transportation options are available at the Azerbaijan Airlines ROC Terminal?

Ground transportation options at the Azerbaijan Airlines ROC Terminal include taxis, ride-sharing services (e.g., Uber, Lyft), rental cars, and public transportation (buses and AirTrain).

Are there any nearby hotels or accommodations for Azerbaijan Airlines passengers at Greater Rochester International Airport?

Yes, there are several hotels located near ROC Airport, including on-airport hotels like the TWA Hotel and nearby hotels offering airport shuttle services.

What special assistance is available at the Azerbaijan Airlines ROC Terminal?

The Azerbaijan Airlines ROC Terminal offers special assistance services, such as wheelchair assistance, meet and assist services, and accommodations for passengers with disabilities or mobility challenges.

What is the process for handling lost or delayed baggage at the Greater Rochester International Airport?

If your baggage is lost or delayed, you should report it to the Azerbaijan Airlines baggage claim office located in Terminal 1 at ROC Airport.

How can I contact the Azerbaijan Airlines ROC Terminal for further assistance?

You can contact the Azerbaijan Airlines ROC Terminal by calling their dedicated phone number at 1 585-753-7000 or by visiting their office located in Terminal 1 at ROC Airport.

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