As one of the leading airlines in Central Asia, Air Astana has established a strong presence at the Cozumel International Airport (CZM) in Cozumel City. The Air Astana CZM Terminal serves as a crucial hub for passengers traveling between the United States and Kazakhstan, offering a seamless and convenient experience.
Air Astana CZM Terminal - Cozumel International Airport

What is the Air Astana CZM Terminal Address and Location Map?

The Air Astana CZM Terminal is located at Terminal 1 of Cozumel International Airport (CZM). The official address is:

Av. 75 Sur s/n, Col. Centro, Cozumel, Q.R., Mexico

The Air Astana CZM Terminal is conveniently located within Terminal 1 at the Cozumel International Airport (CZM). Passengers can easily navigate the terminal using the comprehensive terminal maps and signage provided at the airport.

Air Astana CZM Terminal Map

To help you navigate the terminal, you can refer to the interactive map available on the CZM Airport’s official website. This map provides a detailed layout of Terminal 1, highlighting the location of check-in counters, security checkpoints, departure gates, and other amenities. By using this map, you can easily find your way around the terminal and locate the necessary facilities for a smooth travel experience with Air Astana.

How to Contact Air Astana Terminal CZM?

To contact Air Astana Terminal at CZM Airport, you can use the following options:
Airport Name Cozumel International Airport
Cozumel International Airport Address Av. 75 Sur s/n, Col. Centro, Cozumel, Q.R., Mexico
Cozumel International Airport Phone Number +1-877-445-3112 /  52 987 872 0832
Air Astana Contact Number +7 (727) 244 44 77
Cozumel International Airport Code CZM
Air Astana Ticket Counter Hours 24/7
Type International
Air Astana CZM Terminals Terminal 1
Air Astana Official Website https://airastana.com/kaz-en
Official YouTube https://www.youtube.com/channel/
Official Facebook https://www.facebook.com/airastana/
Official Instagram https://www.instagram.com/airastana/
Passengers can refer to the Air Astana website or speak to their airline representatives at the CZM Terminal check-in counters or gates for any terminal-specific information or assistance they may require.

CZM Air Astana Terminal Departure

    • Air Astana flies out of Air Astana Terminal CZM at Cozumel International Airport (CZM).
    • Air Astana Terminal CZM Passengers should proceed to Terminal 1 for check-in, security screening, and other pre-flight procedures.
    • It is recommended to arrive at least three hours before the scheduled departure time to allow ample time for check-in and security procedures.
    • The Air Astana Terminal CZM check-in counter is located in Terminal 1, with signage clearly marking its location.
    • After checking in, passengers can proceed to the security checkpoint, which is also located in Air Astana Terminal CZM.
    • Once through security, Air Astana Terminal CZM passengers can proceed to their designated departure gate for boarding.
    • Air Astana Terminal CZM offers various amenities and services for passengers, including lounges, dining options, and duty-free shopping.
    • Air Astana Terminal CZM Passengers should check their flight status and any updates on departure times or gates on the airport’s flight information display screens.
    • In case of any issues or concerns, passengers can seek assistance from the Air Astana Terminal CZM ticket counter or the airport’s information desk.

Air Astana CZM Terminal Arrivals

    • Air Astana flights arrive at Air Astana Terminal CZM at Cozumel International Airport (CZM).
    • Upon arrival, passengers should proceed to the immigration and customs area located in Air Astana Terminal CZM.
    • Air Astana Terminal CZM Passengers should have their travel documents, including their passport and any necessary visas, ready for inspection by immigration officials.
    • After clearing immigration, Air Astana Terminal CZM passengers can proceed to baggage claim to retrieve their checked luggage.
    • Signage throughout the airport will direct passengers to the correct baggage claim area for their flight.
    • Once Air Astana Terminal CZM passengers have retrieved their luggage, they can proceed to the customs inspection area.
    • After clearing customs, Air Astana Terminal CZM passengers can exit the terminal and proceed to their final destination.
    • Air Astana Terminal CZM offers various amenities and services for arriving passengers, including currency exchange, ground transportation options, and information desks.
    • In case of any issues or concerns, passengers can seek assistance from the Air Astana Terminal CZM ticket counter or the airport’s information desk.
Air Astana CZM Terminal - Cozumel International Airport

Queries Handled by Air Astana CZM Terminal

The Air Astana Terminal CZM is equipped to handle various queries and concerns from passengers. Some of the common queries that can be addressed at the terminal include:
    • Flight information: Air Astana Terminal CZM Passengers can inquire about flight schedules, delays, cancellations, or any other flight-related information.
    • Check-in and baggage: The Air Astana Terminal CZM can assist with check-in procedures, baggage allowances, excess baggage fees, and special baggage handling requirements.
    • Special assistance: Air Astana Terminal CZM Passengers with disabilities or special needs can request assistance at the terminal, such as wheelchair services, assistance during boarding and disembarking, or special dietary requirements.
    • Visa and entry requirements: Air Astana Terminal CZM Passengers can seek clarification on visa requirements, entry procedures, and any other travel-related documents needed for their destination.
    • Lost and found: In case of lost or misplaced items, passengers can contact the Air Astana Terminal CZM staff for assistance in locating and retrieving their belongings.
    • Seat assignments and upgrades: Air Astana Terminal CZM Passengers can inquire about seat assignments, upgrades, or any other preferences related to their flight bookings.
    • Connecting flights: For passengers with connecting flights, the Air Astana Terminal CZM can provide information regarding transfer procedures, connecting flight details, and any necessary assistance.

Air Astana Facilities and Services Available at Cozumel International Airport

CZM Air Astana Terminal passengers traveling through Cozumel International Airport (CZM) can enjoy various facilities and services to enhance their travel experience. Some of these amenities include:
    • Check-in: CZM Air Astana Terminal offers both online and airport check-in options for passengers. Online check-in is available up to 24 hours before departure, while airport check-in counters open three hours prior to the scheduled departure time.
    • Baggage Services: CZM Air Astana Terminal has baggage handling services, including baggage allowances, excess baggage fees, and special handling requirements for sports equipment or fragile items.
    • Duty-free shopping: CZM Air Astana Terminal offers a variety of duty-free shopping options, where passengers can purchase items such as perfumes, cosmetics, electronics, and local souvenirs.
    • Food and Beverage: There are numerous food and beverage outlets at CZM Air Astana Terminal , catering to various tastes and dietary preferences. Passengers can enjoy a meal or snack before their flight.
    • Wi-Fi: Free Wi-Fi is available throughout CZM Air Astana Terminal, allowing passengers to stay connected while waiting for their flight.
    • Currency Exchange: CZM Air Astana Terminal has currency exchange services, where passengers can convert their money into the local currency of their destination.
    • Connecting Flights: For passengers with connecting flights, CZM Air Astana Terminal offers transfer services and assistance to ensure a smooth and convenient transition between flights.
By taking advantage of these facilities and services at CZM Airport, CZM Air Astana Terminal passengers can enjoy a comfortable and stress-free travel experience.

Why Must You Choose Air Astana CZM Terminal?

Choosing CZM Air Astana Terminal for your travel needs comes with several benefits:
    • Convenient location: CZM Airport is one of the busiest and most well-connected airports in the world, providing easy access to various destinations. This makes it an ideal choice for both domestic and international travel.
    • Modern facilities: CZM Airport is equipped with modern facilities and amenities, ensuring a comfortable and hassle-free travel experience for passengers. These facilities include lounges, duty-free shopping, food and beverage outlets, and free Wi-Fi.
    • Efficient services: Air Astana provides efficient services at CZM Terminal, including online and airport check-in, baggage handling, and special assistance for passengers with disabilities or special needs.
    • Reliable and punctual flights: CZM Air Astana Terminal is known for its reliable and punctual flight services, ensuring passengers reach their destinations on time.
    • Competitive pricing: CZM Air Astana Terminal offers competitive pricing for its flights, making it an affordable option for travelers.
    • Excellent customer service: Air Astana’s customer service team is available round the clock to address any queries or concerns passengers may have, ensuring a smooth and enjoyable travel experience.
By choosing Air Astana CZM Terminal for your travel needs, you can enjoy a convenient, comfortable, and affordable travel experience, backed by excellent customer service and reliable flight services.

Parking and Transportation at Cozumel International Airport

Cozumel International Airport (CZM) offers various parking and transportation options for passengers:
    • Parking: CZM Airport provides both short-term and long-term parking options. Short-term parking is available near the terminals, while long-term parking is available at a more economical rate in designated areas. Passengers can also opt for valet parking or off-airport parking services for added convenience.
    • Public transportation: CZM Airport is well-connected to Cozumel City and the surrounding areas through various public transportation options. This includes the AirTrain, which connects the airport to the city’s subway and bus lines, as well as the Long Island Rail Road (LIRR).
    • Taxis: Taxis are readily available at CZM Airport, providing a convenient and direct mode of transportation to your destination. Passengers can expect a flat rate fare for taxis traveling between CZM and Manhattan.
    • Ride-hailing services: Popular ride-hailing services such as Uber and Lyft are also available at CZM Airport, providing a convenient and affordable alternative to traditional taxis.
    • Shuttle services: CZM Airport offers various shuttle services, including shared-ride vans and airport shuttles, which can transport passengers to their desired destinations.
    • Car rentals: Several car rental companies operate at CZM Airport, providing passengers with the option to rent a vehicle for their stay in Cozumel City.
By choosing the parking and transportation option that best suits their needs, passengers can ensure a convenient and hassle-free travel experience at CZM Airport.

Nearby Hotels and Accommodation at Cozumel International Airport

There are several nearby hotels and accommodations available for passengers traveling through Cozumel International Airport (CZM):
    • TWA Hotel: Located at CZM Airport, the TWA Hotel is a retro-themed hotel that offers direct access to Terminal 5. The hotel features a rooftop pool, fitness center, and several dining options.
    • Crowne Plaza CZM Airport: Situated just a few miles from CZM Airport, the Crowne Plaza CZM Airport offers a complimentary airport shuttle service, a fitness center, and on-site dining options.
    • Courtyard by Marriott CZM Airport: The Courtyard by Marriott CZM Airport is a modern hotel located near CZM Airport, offering a complimentary airport shuttle service, a fitness center, and an on-site restaurant.
    • Hilton Cozumel CZM Airport: The Hilton Cozumel CZM Airport is a luxury hotel located near CZM Airport, offering a complimentary airport shuttle service, a fitness center, and an on-site restaurant.
    • Radisson Hotel CZM Airport: The Radisson Hotel CZM Airport is a budget-friendly hotel located near CZM Airport, offering a complimentary airport shuttle service, a fitness center, and an on-site restaurant.
    • Comfort Inn CZM Airport: The Comfort Inn CZM Airport is a budget-friendly hotel located near CZM Airport, offering a complimentary airport shuttle service, a fitness center, and an on-site restaurant.
These nearby hotels and accommodations provide convenient and comfortable options for passengers traveling through CZM Airport, ensuring a hassle-free travel experience.

Special Assistance at Cozumel International Airport (CZM)

Cozumel International Airport (CZM) offers special assistance services for passengers with disabilities or special needs:
    • Wheelchair assistance: CZM Airport provides wheelchair assistance for passengers who require mobility assistance. Passengers can request this service through their airline or at the airport terminal.
    • Accessible facilities: CZM Airport has accessible facilities, including restrooms, elevators, and parking spaces, to accommodate passengers with disabilities.
    • Tactile signage: CZM Airport has tactile signage and braille signage to assist visually impaired passengers.
    • Service animals: CZM Airport allows service animals to accompany passengers with disabilities.
    • Special seating: CZM Airport provides special seating arrangements for passengers with disabilities, such as priority boarding and seating near the restroom.
    • Communication assistance: CZM Airport provides communication assistance for passengers who are deaf or hard of hearing, such as visual paging and TTY phones.
    • Medical services: CZM Airport has medical services available for passengers who require medical assistance, such as first aid and emergency medical care.
Passengers with disabilities or special needs are advised to inform their airline of their requirements in advance to ensure a smooth and comfortable travel experience at CZM Airport.

Air Astana Lounges and Waiting Areas at Cozumel International Airport

Air Astana operate its own lounges at Cozumel International Airport (CZM). Passengers traveling with Air Astana can access select lounges at CZM Airport, depending on their fare class or frequent flyer status. Air Astana passengers can access lounges operated by other airlines or independent lounge operators at CZM Airport. Some of the lounges that Air Astana passengers can access include:
    • British Airways Galleries Lounge: Located in Terminal 7, the British Airways Galleries Lounge offers comfortable seating, complimentary food and beverages, Wi-Fi, and shower facilities.
    • Delta Sky Club: Located in Terminal 4, the Delta Sky Club offers comfortable seating, complimentary food and beverages, Wi-Fi, and shower facilities.
    • Lufthansa Business Lounge: Located in Terminal 1, the Lufthansa Business Lounge offers comfortable seating, complimentary food and beverages, Wi-Fi, and shower facilities.
    • Swiss Business Lounge: Located in Terminal 4, the Swiss Business Lounge offers comfortable seating, complimentary food and beverages, Wi-Fi, and shower facilities.
    • Primeclass Lounge: Located in Terminal 1, the Primeclass Lounge offers comfortable seating, complimentary food and beverages, Wi-Fi, and shower facilities.
Passengers can check with their airline or lounge operator to confirm their eligibility for lounge access and any associated fees. In addition to lounges, CZM Airport also offers several waiting areas and seating areas for passengers to relax and wait for their flights. These areas are equipped with comfortable seating, charging stations, and Wi-Fi access.

FAQs on CZM Airport Terminal Air Astana

What terminal does Air Astana fly out of at CZM Airport?

Air Astana flies out of Terminal 1 at CZM Airport.

Where is the Air Astana check-in counter located at Cozumel International Airport (CZM)?

The Air Astana check-in counter is located in Terminal 1 at Cozumel International Airport (CZM).

Does Cozumel International Airport have a Air Astana lounge?

Cozumel International Airport does not have a dedicated Air Astana lounge. However, passengers traveling with Air Astana may have access to select lounges operated by other airlines or independent lounge operators.

Where can I find the Air Astana baggage claim area at Cozumel International Airport?

The Air Astana baggage claim area is located in Terminal 1 at Cozumel International Airport.

Does Cozumel International Airport (CZM) have a hotel?

Yes, Cozumel International Airport (CZM) has a hotel, the TWA Hotel, located at Terminal 5.

Where can I exchange currency at CZM Airport?

Currency exchange services are available at several locations throughout CZM Airport, including Travelex currency exchange offices.

Where can I find the Air Astana ticket counter at CZM Airport?

The Air Astana ticket counter is located in Terminal 1 at CZM Airport.

Does Cozumel International Airport have Wi-Fi?

Yes, Cozumel International Airport has free Wi-Fi available throughout the terminals.

Where can I find a charging station at CZM Airport?

Charging stations are located throughout CZM Airport, including in waiting areas and lounges.

How early should I arrive at CZM Airport for a Air Astana flight?

It is recommended to arrive at CZM Airport at least three hours before a scheduled Air Astana flight.

Can I bring food through security at CZM Airport?

Food is allowed through security at CZM Airport, but liquids are subject to the TSA’s 3-1-1 rule.

Can I store my luggage at CZM Airport?

Luggage storage services are available at several locations throughout CZM Airport.

What is the address of the Air Astana CZM Terminal?

The address of the Air Astana CZM Terminal is Av. 75 Sur s/n, Col. Centro, Cozumel, Q.R., Mexico.

What is the phone number for the Air Astana CZM Terminal?

The phone number for the Air Astana CZM Terminal is 52 987 872 0832.

What amenities and services are available at the Cozumel International Airport (CZM)?

Amenities and services available at Cozumel International Airport (CZM) include lounges, duty-free shopping, dining options, currency exchange, and more.

What ground transportation options are available at the Air Astana CZM Terminal?

Ground transportation options available at the Air Astana CZM Terminal include taxis, ride-hailing services, shuttles, buses, and trains.

Are there any nearby hotels or accommodations for Air Astana passengers at Cozumel International Airport?

There are several nearby hotels and accommodations for Air Astana passengers at Cozumel International Airport, including the TWA Hotel, the Courtyard by Marriott CZM Airport, and the Hilton Cozumel CZM Airport.

What special assistance is available at the Air Astana CZM Terminal?

Special assistance is available at the Air Astana CZM Terminal for passengers with disabilities or special needs, including wheelchair assistance, accessible facilities, and communication assistance.

What is the process for handling lost or delayed baggage at the Cozumel International Airport?

The process for handling lost or delayed baggage at Cozumel International Airport involves filing a report with the airline’s baggage services office and providing a detailed description of the baggage.

How can I contact the Air Astana CZM Terminal for further assistance?

To contact the Air Astana CZM Terminal for further assistance, passengers can call 52 987 872 0832 or visit the Air Astana ticket counter in Terminal 1.

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