As one of the leading airlines in Central Asia, Air Astana has established a strong presence at the Rafael Núñez International Airport (CTG) in Cartagena City. The Air Astana CTG Terminal serves as a crucial hub for passengers traveling between the United States and Kazakhstan, offering a seamless and convenient experience.
Air Astana CTG Terminal - Rafael Núñez International Airport

What is the Air Astana CTG Terminal Address and Location Map?

The Air Astana CTG Terminal is located at Terminal 1 of Rafael Núñez International Airport (CTG). The official address is:

Crespo, Cartagena, Bolívar, Colombia

The Air Astana CTG Terminal is conveniently located within Terminal 1 at the Rafael Núñez International Airport (CTG). Passengers can easily navigate the terminal using the comprehensive terminal maps and signage provided at the airport.

Air Astana CTG Terminal Map

To help you navigate the terminal, you can refer to the interactive map available on the CTG Airport’s official website. This map provides a detailed layout of Terminal 1, highlighting the location of check-in counters, security checkpoints, departure gates, and other amenities. By using this map, you can easily find your way around the terminal and locate the necessary facilities for a smooth travel experience with Air Astana.

How to Contact Air Astana Terminal CTG?

To contact Air Astana Terminal at CTG Airport, you can use the following options:
Airport Name Rafael Núñez International Airport
Rafael Núñez International Airport Address Crespo, Cartagena, Bolívar, Colombia
Rafael Núñez International Airport Phone Number +1-877-777-6741 /  57 5 6932828
Air Astana Contact Number +7 (727) 244 44 77
Rafael Núñez International Airport Code CTG
Air Astana Ticket Counter Hours 24/7
Type International
Air Astana CTG Terminals Terminal 1
Air Astana Official Website https://airastana.com/kaz-en
Official YouTube https://www.youtube.com/channel/
Official Facebook https://www.facebook.com/airastana/
Official Instagram https://www.instagram.com/airastana/
Passengers can refer to the Air Astana website or speak to their airline representatives at the CTG Terminal check-in counters or gates for any terminal-specific information or assistance they may require.

CTG Air Astana Terminal Departure

    • Air Astana flies out of Air Astana Terminal CTG at Rafael Núñez International Airport (CTG).
    • Air Astana Terminal CTG Passengers should proceed to Terminal 1 for check-in, security screening, and other pre-flight procedures.
    • It is recommended to arrive at least three hours before the scheduled departure time to allow ample time for check-in and security procedures.
    • The Air Astana Terminal CTG check-in counter is located in Terminal 1, with signage clearly marking its location.
    • After checking in, passengers can proceed to the security checkpoint, which is also located in Air Astana Terminal CTG.
    • Once through security, Air Astana Terminal CTG passengers can proceed to their designated departure gate for boarding.
    • Air Astana Terminal CTG offers various amenities and services for passengers, including lounges, dining options, and duty-free shopping.
    • Air Astana Terminal CTG Passengers should check their flight status and any updates on departure times or gates on the airport’s flight information display screens.
    • In case of any issues or concerns, passengers can seek assistance from the Air Astana Terminal CTG ticket counter or the airport’s information desk.

Air Astana CTG Terminal Arrivals

    • Air Astana flights arrive at Air Astana Terminal CTG at Rafael Núñez International Airport (CTG).
    • Upon arrival, passengers should proceed to the immigration and customs area located in Air Astana Terminal CTG.
    • Air Astana Terminal CTG Passengers should have their travel documents, including their passport and any necessary visas, ready for inspection by immigration officials.
    • After clearing immigration, Air Astana Terminal CTG passengers can proceed to baggage claim to retrieve their checked luggage.
    • Signage throughout the airport will direct passengers to the correct baggage claim area for their flight.
    • Once Air Astana Terminal CTG passengers have retrieved their luggage, they can proceed to the customs inspection area.
    • After clearing customs, Air Astana Terminal CTG passengers can exit the terminal and proceed to their final destination.
    • Air Astana Terminal CTG offers various amenities and services for arriving passengers, including currency exchange, ground transportation options, and information desks.
    • In case of any issues or concerns, passengers can seek assistance from the Air Astana Terminal CTG ticket counter or the airport’s information desk.
Air Astana CTG Terminal - Rafael Núñez International Airport

Queries Handled by Air Astana CTG Terminal

The Air Astana Terminal CTG is equipped to handle various queries and concerns from passengers. Some of the common queries that can be addressed at the terminal include:
    • Flight information: Air Astana Terminal CTG Passengers can inquire about flight schedules, delays, cancellations, or any other flight-related information.
    • Check-in and baggage: The Air Astana Terminal CTG can assist with check-in procedures, baggage allowances, excess baggage fees, and special baggage handling requirements.
    • Special assistance: Air Astana Terminal CTG Passengers with disabilities or special needs can request assistance at the terminal, such as wheelchair services, assistance during boarding and disembarking, or special dietary requirements.
    • Visa and entry requirements: Air Astana Terminal CTG Passengers can seek clarification on visa requirements, entry procedures, and any other travel-related documents needed for their destination.
    • Lost and found: In case of lost or misplaced items, passengers can contact the Air Astana Terminal CTG staff for assistance in locating and retrieving their belongings.
    • Seat assignments and upgrades: Air Astana Terminal CTG Passengers can inquire about seat assignments, upgrades, or any other preferences related to their flight bookings.
    • Connecting flights: For passengers with connecting flights, the Air Astana Terminal CTG can provide information regarding transfer procedures, connecting flight details, and any necessary assistance.

Air Astana Facilities and Services Available at Rafael Núñez International Airport

CTG Air Astana Terminal passengers traveling through Rafael Núñez International Airport (CTG) can enjoy various facilities and services to enhance their travel experience. Some of these amenities include:
    • Check-in: CTG Air Astana Terminal offers both online and airport check-in options for passengers. Online check-in is available up to 24 hours before departure, while airport check-in counters open three hours prior to the scheduled departure time.
    • Baggage Services: CTG Air Astana Terminal has baggage handling services, including baggage allowances, excess baggage fees, and special handling requirements for sports equipment or fragile items.
    • Duty-free shopping: CTG Air Astana Terminal offers a variety of duty-free shopping options, where passengers can purchase items such as perfumes, cosmetics, electronics, and local souvenirs.
    • Food and Beverage: There are numerous food and beverage outlets at CTG Air Astana Terminal , catering to various tastes and dietary preferences. Passengers can enjoy a meal or snack before their flight.
    • Wi-Fi: Free Wi-Fi is available throughout CTG Air Astana Terminal, allowing passengers to stay connected while waiting for their flight.
    • Currency Exchange: CTG Air Astana Terminal has currency exchange services, where passengers can convert their money into the local currency of their destination.
    • Connecting Flights: For passengers with connecting flights, CTG Air Astana Terminal offers transfer services and assistance to ensure a smooth and convenient transition between flights.
By taking advantage of these facilities and services at CTG Airport, CTG Air Astana Terminal passengers can enjoy a comfortable and stress-free travel experience.

Why Must You Choose Air Astana CTG Terminal?

Choosing CTG Air Astana Terminal for your travel needs comes with several benefits:
    • Convenient location: CTG Airport is one of the busiest and most well-connected airports in the world, providing easy access to various destinations. This makes it an ideal choice for both domestic and international travel.
    • Modern facilities: CTG Airport is equipped with modern facilities and amenities, ensuring a comfortable and hassle-free travel experience for passengers. These facilities include lounges, duty-free shopping, food and beverage outlets, and free Wi-Fi.
    • Efficient services: Air Astana provides efficient services at CTG Terminal, including online and airport check-in, baggage handling, and special assistance for passengers with disabilities or special needs.
    • Reliable and punctual flights: CTG Air Astana Terminal is known for its reliable and punctual flight services, ensuring passengers reach their destinations on time.
    • Competitive pricing: CTG Air Astana Terminal offers competitive pricing for its flights, making it an affordable option for travelers.
    • Excellent customer service: Air Astana’s customer service team is available round the clock to address any queries or concerns passengers may have, ensuring a smooth and enjoyable travel experience.
By choosing Air Astana CTG Terminal for your travel needs, you can enjoy a convenient, comfortable, and affordable travel experience, backed by excellent customer service and reliable flight services.

Parking and Transportation at Rafael Núñez International Airport

Rafael Núñez International Airport (CTG) offers various parking and transportation options for passengers:
    • Parking: CTG Airport provides both short-term and long-term parking options. Short-term parking is available near the terminals, while long-term parking is available at a more economical rate in designated areas. Passengers can also opt for valet parking or off-airport parking services for added convenience.
    • Public transportation: CTG Airport is well-connected to Cartagena City and the surrounding areas through various public transportation options. This includes the AirTrain, which connects the airport to the city’s subway and bus lines, as well as the Long Island Rail Road (LIRR).
    • Taxis: Taxis are readily available at CTG Airport, providing a convenient and direct mode of transportation to your destination. Passengers can expect a flat rate fare for taxis traveling between CTG and Manhattan.
    • Ride-hailing services: Popular ride-hailing services such as Uber and Lyft are also available at CTG Airport, providing a convenient and affordable alternative to traditional taxis.
    • Shuttle services: CTG Airport offers various shuttle services, including shared-ride vans and airport shuttles, which can transport passengers to their desired destinations.
    • Car rentals: Several car rental companies operate at CTG Airport, providing passengers with the option to rent a vehicle for their stay in Cartagena City.
By choosing the parking and transportation option that best suits their needs, passengers can ensure a convenient and hassle-free travel experience at CTG Airport.

Nearby Hotels and Accommodation at Rafael Núñez International Airport

There are several nearby hotels and accommodations available for passengers traveling through Rafael Núñez International Airport (CTG):
    • TWA Hotel: Located at CTG Airport, the TWA Hotel is a retro-themed hotel that offers direct access to Terminal 5. The hotel features a rooftop pool, fitness center, and several dining options.
    • Crowne Plaza CTG Airport: Situated just a few miles from CTG Airport, the Crowne Plaza CTG Airport offers a complimentary airport shuttle service, a fitness center, and on-site dining options.
    • Courtyard by Marriott CTG Airport: The Courtyard by Marriott CTG Airport is a modern hotel located near CTG Airport, offering a complimentary airport shuttle service, a fitness center, and an on-site restaurant.
    • Hilton Cartagena CTG Airport: The Hilton Cartagena CTG Airport is a luxury hotel located near CTG Airport, offering a complimentary airport shuttle service, a fitness center, and an on-site restaurant.
    • Radisson Hotel CTG Airport: The Radisson Hotel CTG Airport is a budget-friendly hotel located near CTG Airport, offering a complimentary airport shuttle service, a fitness center, and an on-site restaurant.
    • Comfort Inn CTG Airport: The Comfort Inn CTG Airport is a budget-friendly hotel located near CTG Airport, offering a complimentary airport shuttle service, a fitness center, and an on-site restaurant.
These nearby hotels and accommodations provide convenient and comfortable options for passengers traveling through CTG Airport, ensuring a hassle-free travel experience.

Special Assistance at Rafael Núñez International Airport (CTG)

Rafael Núñez International Airport (CTG) offers special assistance services for passengers with disabilities or special needs:
    • Wheelchair assistance: CTG Airport provides wheelchair assistance for passengers who require mobility assistance. Passengers can request this service through their airline or at the airport terminal.
    • Accessible facilities: CTG Airport has accessible facilities, including restrooms, elevators, and parking spaces, to accommodate passengers with disabilities.
    • Tactile signage: CTG Airport has tactile signage and braille signage to assist visually impaired passengers.
    • Service animals: CTG Airport allows service animals to accompany passengers with disabilities.
    • Special seating: CTG Airport provides special seating arrangements for passengers with disabilities, such as priority boarding and seating near the restroom.
    • Communication assistance: CTG Airport provides communication assistance for passengers who are deaf or hard of hearing, such as visual paging and TTY phones.
    • Medical services: CTG Airport has medical services available for passengers who require medical assistance, such as first aid and emergency medical care.
Passengers with disabilities or special needs are advised to inform their airline of their requirements in advance to ensure a smooth and comfortable travel experience at CTG Airport.

Air Astana Lounges and Waiting Areas at Rafael Núñez International Airport

Air Astana operate its own lounges at Rafael Núñez International Airport (CTG). Passengers traveling with Air Astana can access select lounges at CTG Airport, depending on their fare class or frequent flyer status. Air Astana passengers can access lounges operated by other airlines or independent lounge operators at CTG Airport. Some of the lounges that Air Astana passengers can access include:
    • British Airways Galleries Lounge: Located in Terminal 7, the British Airways Galleries Lounge offers comfortable seating, complimentary food and beverages, Wi-Fi, and shower facilities.
    • Delta Sky Club: Located in Terminal 4, the Delta Sky Club offers comfortable seating, complimentary food and beverages, Wi-Fi, and shower facilities.
    • Lufthansa Business Lounge: Located in Terminal 1, the Lufthansa Business Lounge offers comfortable seating, complimentary food and beverages, Wi-Fi, and shower facilities.
    • Swiss Business Lounge: Located in Terminal 4, the Swiss Business Lounge offers comfortable seating, complimentary food and beverages, Wi-Fi, and shower facilities.
    • Primeclass Lounge: Located in Terminal 1, the Primeclass Lounge offers comfortable seating, complimentary food and beverages, Wi-Fi, and shower facilities.
Passengers can check with their airline or lounge operator to confirm their eligibility for lounge access and any associated fees. In addition to lounges, CTG Airport also offers several waiting areas and seating areas for passengers to relax and wait for their flights. These areas are equipped with comfortable seating, charging stations, and Wi-Fi access.

FAQs on CTG Airport Terminal Air Astana

What terminal does Air Astana fly out of at CTG Airport?

Air Astana flies out of Terminal 1 at CTG Airport.

Where is the Air Astana check-in counter located at Rafael Núñez International Airport (CTG)?

The Air Astana check-in counter is located in Terminal 1 at Rafael Núñez International Airport (CTG).

Does Rafael Núñez International Airport have a Air Astana lounge?

Rafael Núñez International Airport does not have a dedicated Air Astana lounge. However, passengers traveling with Air Astana may have access to select lounges operated by other airlines or independent lounge operators.

Where can I find the Air Astana baggage claim area at Rafael Núñez International Airport?

The Air Astana baggage claim area is located in Terminal 1 at Rafael Núñez International Airport.

Does Rafael Núñez International Airport (CTG) have a hotel?

Yes, Rafael Núñez International Airport (CTG) has a hotel, the TWA Hotel, located at Terminal 5.

Where can I exchange currency at CTG Airport?

Currency exchange services are available at several locations throughout CTG Airport, including Travelex currency exchange offices.

Where can I find the Air Astana ticket counter at CTG Airport?

The Air Astana ticket counter is located in Terminal 1 at CTG Airport.

Does Rafael Núñez International Airport have Wi-Fi?

Yes, Rafael Núñez International Airport has free Wi-Fi available throughout the terminals.

Where can I find a charging station at CTG Airport?

Charging stations are located throughout CTG Airport, including in waiting areas and lounges.

How early should I arrive at CTG Airport for a Air Astana flight?

It is recommended to arrive at CTG Airport at least three hours before a scheduled Air Astana flight.

Can I bring food through security at CTG Airport?

Food is allowed through security at CTG Airport, but liquids are subject to the TSA’s 3-1-1 rule.

Can I store my luggage at CTG Airport?

Luggage storage services are available at several locations throughout CTG Airport.

What is the address of the Air Astana CTG Terminal?

The address of the Air Astana CTG Terminal is Crespo, Cartagena, Bolívar, Colombia.

What is the phone number for the Air Astana CTG Terminal?

The phone number for the Air Astana CTG Terminal is 57 5 6932828.

What amenities and services are available at the Rafael Núñez International Airport (CTG)?

Amenities and services available at Rafael Núñez International Airport (CTG) include lounges, duty-free shopping, dining options, currency exchange, and more.

What ground transportation options are available at the Air Astana CTG Terminal?

Ground transportation options available at the Air Astana CTG Terminal include taxis, ride-hailing services, shuttles, buses, and trains.

Are there any nearby hotels or accommodations for Air Astana passengers at Rafael Núñez International Airport?

There are several nearby hotels and accommodations for Air Astana passengers at Rafael Núñez International Airport, including the TWA Hotel, the Courtyard by Marriott CTG Airport, and the Hilton Cartagena CTG Airport.

What special assistance is available at the Air Astana CTG Terminal?

Special assistance is available at the Air Astana CTG Terminal for passengers with disabilities or special needs, including wheelchair assistance, accessible facilities, and communication assistance.

What is the process for handling lost or delayed baggage at the Rafael Núñez International Airport?

The process for handling lost or delayed baggage at Rafael Núñez International Airport involves filing a report with the airline’s baggage services office and providing a detailed description of the baggage.

How can I contact the Air Astana CTG Terminal for further assistance?

To contact the Air Astana CTG Terminal for further assistance, passengers can call 57 5 6932828 or visit the Air Astana ticket counter in Terminal 1.

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