At VivaAerobus, we’re committed to providing our passengers with a top-notch travel experience, and VivaAerobus CUN Terminal is no exception. Located at one of the busiest airports in the world, our terminal is designed to cater to your every need, ensuring a smooth and efficient journey.
VivaAerobus CUN Terminal - John F. Kennedy International Airpor
VivaAerobus operates from Terminal 5 at CUN International Airport. Terminal 5, also known as T5, is a modern facility that offers a wide range of amenities to make your travel experience comfortable and convenient.

What is the VivaAerobus CUN Terminal Address and Location Map?

The VivaAerobus CUN Terminal is located at:

Cancún, Quintana Roo, Mexico

By providing the terminal address and an interactive map, VivaAerobus makes it easy for passengers to locate and navigate the VivaAerobus facilities within the larger CUN Airport complex. This level of detailed information helps travelers arrive at the right place and be prepared for their VivaAerobus flight departures.

VivaAerobus CUN Terminal Map

To help passengers navigate the terminal, VivaAerobus provides an interactive terminal map on their website. The VivaAerobus CUN Terminal map shows the layout of Terminal 5, including the location of check-in counters, security checkpoints, boarding gates, and other key amenities.The map allows passengers to easily identify the areas they need to access, such as the VivaAerobus check-in desks, baggage claim, and departure lounges. This helps ensure a smooth and efficient travel experience for VivaAerobus customers at the CUN Airport.

How to Contact VivaAerobus Terminal CUN?

To contact VivaAerobus Terminal in CUN, you can use the following methods:
Airport NameCancún International Airport
Cancún International Airport AddressCancún, Quintana Roo, Mexico
Cancún International Airport Phone Number+1-877-445-3112 /  52 998 848 7200
VivaAerobus Contact Number(888) 935-9848
Cancún International Airport CodeCUN
VivaAerobus Ticket Counter Hours24/7
TypeInternational
VivaAerobus CUN TerminalsTerminal 1
VivaAerobus Official Websitehttp://www.vivaaerobus.com/
Official YouTubehttps://www.youtube.com/@VivaAerobusMX
Official Twitterhttps://twitter.com/VivaAerobus
Official Facebookhttps://www.facebook.com/VivaAerobus
Official Instagramhttps://www.instagram.com/vivaaerobus
By offering multiple ways to get in touch, VivaAerobus ensures that passengers can easily connect with the CUN Terminal team and get the support they need for a seamless travel experience.

Departure VivaAerobus Terminal Departure

The VivaAerobus flights depart from Terminal 5 at Cancún International Airport (CUN) in Cancún. Terminal 5 is one of the largest and most modern terminals at CUN Airport. It is a state-of-the-art facility that offers a wide range of amenities and services for passengers. Some key details about the VivaAerobus CUN Departure Terminal:
    • Location: CUN VivaAerobus Terminal is located on the south side of CUN Airport, accessible from the AirTrain CUN system.
    • Airlines: CUN VivaAerobus Terminal hosts a number of major international and domestic airlines, including VivaAerobus.
    • Amenities: The CUN VivaAerobus Terminal features restaurants, shops, lounges, and other passenger conveniences to ensure a comfortable travel experience.
    • Security Checkpoints: CUN VivaAerobus Terminal has multiple security checkpoints to efficiently process departing passengers.
    • Baggage Claim: Arriving passengers can access the baggage claim area within Terminal 5.
By departing from Terminal 5, VivaAerobus passengers can benefit from the terminal’s modern facilities, wide range of services, and efficient operations. This helps ensure a smooth and hassle-free start to their journey when flying with VivaAerobus from CUN Airport. Passengers are advised to check-in and reach the terminal with sufficient time to navigate through security and find their designated boarding gate within Terminal 5.

VivaAerobus CUN Terminal Arrivals

Terminal 5 is the primary arrival terminal for many international and domestic flights at CUN Airport, including those operated by VivaAerobus. Some key details about the VivaAerobus CUN Arrivals Terminal:
    • Baggage Claim: Arriving VivaAerobus passengers can collect their checked baggage from the baggage claim area within Terminal 5.
    • Customs and Immigration: After disembarking their flight, VivaAerobus passengers will proceed through the customs and immigration checkpoints located in Terminal 5.
By arriving at Terminal 5, CUN VivaAerobus Terminal passengers can benefit from the terminal’s efficient layout, wide range of services, and convenient access to ground transportation options. This helps ensure a smooth and hassle-free arrival experience for VivaAerobus customers at CUN Airport. Passengers are advised to familiarize themselves with the Terminal 5 layout and follow the signs to the appropriate areas, such as baggage claim and customs, upon arrival.
VivaAerobus CUN Terminal - John F. Kennedy International Airpor

Queries Handled by VivaAerobus CUN Terminal

VivaAerobus’ customer service representatives at CUN Terminal 5 can assist passengers with various queries, including:
    • Check-in: They can help with check-in procedures, baggage drop-off, and seat assignments.
    • Flight status: They can provide information on flight delays, cancellations, or any changes to the flight schedule.
    • Baggage: They can answer questions about baggage allowances, fees, and policies, as well as help with lost or damaged luggage.
    • Special assistance: They can provide assistance to passengers with special needs, such as wheelchair services, unaccompanied minors, or passengers with medical conditions.
    • Ticketing and reservations: They can assist with bookings, changes, or cancellations to flight reservations, as well as provide information on fare rules and ticket policies.
    • Connecting flights: They can provide guidance on connecting flights, including information on terminal changes, transfer times, and assistance with boarding passes.
    • General airport information: They can provide information on airport facilities, services, and amenities, as well as offer guidance on ground transportation options.
The CUN VivaAerobus Terminal staff is trained to handle these queries efficiently and provide a high level of customer service to ensure a smooth travel experience for all passengers. Passengers can contact the terminal directly or visit the VivaAerobus website for more information.

VivaAerobus Facilities and Services Available at Cancún International Airport

CUN VivaAerobus Terminal passengers traveling through Cancún International Airport (CUN) can access various facilities and services at Terminal 5, including:
    • Check-in counters: CUN VivaAerobus Terminal offers check-in counters for passengers who need assistance or prefer to check-in at the airport. Online check-in is also available for added convenience.
    • Baggage services: The CUN VivaAerobus Terminal provides baggage handling services, including baggage drop-off, baggage claim, and assistance with lost or damaged luggage.
    • Security screening: All passengers must pass through security checkpoints to access the departure gates. Terminal 5 has dedicated security lanes to expedite the process.
    • Dining and shopping: The CUN VivaAerobus Terminal offers a variety of restaurants, cafes, and shops for passengers to enjoy before their flight. Options range from quick snacks to full-service dining, as well as duty-free shopping.
    • Free Wi-Fi: CUN VivaAerobus Terminal provides complimentary Wi-Fi for passengers to stay connected during their time at the airport.
    • Restrooms and baby care facilities: Restrooms and baby changing facilities are available throughout the terminal for the convenience of passengers.
    • Information desks: There are information desks located throughout CUN VivaAerobus Terminal, where passengers can get assistance with flight information, airport facilities, and other general inquiries.
By offering these facilities and services, VivaAerobus ensures a seamless and comfortable travel experience for its passengers at the Cancún International Airport.

Why Must You Choose VivaAerobus CUN Terminal?

There are several reasons why you might choose to fly with VivaAerobus from Cancún International Airport (CUN):
    • Convenient location: VivaAerobus operates from Terminal 5 at CUN, which is easily accessible and offers a wide range of amenities to make your travel experience comfortable and convenient.
    • Competitive pricing: VivaAerobus Terminal CUN is known for offering low-cost fares, making it an attractive option for budget-conscious travelers.
    • Variety of destinations: VivaAerobus Terminal CUN serves a variety of destinations, both domestic and international, giving passengers plenty of options for their travel plans.
    • Reliable service: VivaAerobus Terminal CUN has a reputation for providing reliable service, with a focus on safety and punctuality.
    • Friendly customer service: VivaAerobus’ customer service representatives are known for their friendly and helpful attitude, ensuring passengers have a positive experience when traveling with the airline.
    • Modern fleet: VivaAerobus Terminal CUN operates a modern fleet of aircraft, providing passengers with a comfortable and enjoyable flying experience.
    • Online booking and check-in: VivaAerobus Terminal CUN offers online booking and check-in services, making it easy and convenient for passengers to manage their flights and travel plans.
By choosing the VivaAerobus Terminal CUN, passengers can enjoy a seamless and stress-free travel experience, with access to a wide range of amenities and the personalized support of the VivaAerobus team. This makes the VivaAerobus Terminal CUN an excellent choice for travelers seeking a high-quality air travel experience.

Parking and Transportation at Cancún International Airport

Cancún International Airport (CUN) offers a variety of parking and transportation options to meet the needs of passengers:Parking:
    • Short-term parking: For short visits, passengers can use the short-term parking lots located near the terminals.
    • Long-term parking: For longer stays, passengers can use the long-term parking lots, which are located further away from the terminals but offer lower rates.
    • Valet parking: CUN also offers valet parking services for added convenience and time-saving.
Public transportation:
    • AirTrain: The AirTrain is a free, automated train service that connects all of CUN’s terminals with the Long Island Rail Road (LIRR) and the Cancún City subway system.
    • Buses: Several bus lines serve CUN, including the MTA Bus Company and the NYC Express Bus.
    • Taxis: Taxis are readily available at CUN, with designated taxi stands located outside each terminal.
    • Ride-sharing services: Ride-sharing services, such as Uber and Lyft, are also available at CUN. Passengers can request a ride using the service’s mobile app and meet their driver at a designated pick-up location.
    • Car rentals: CUN offers a variety of car rental options, with rental car desks located in each terminal.
    • Hotel shuttles: Many hotels near CUN offer shuttle services to and from the airport for their guests.
Passengers traveling to and from CUN have a variety of parking and transportation options to choose from, including parking lots, public transportation, taxis, ride-sharing services, car rentals, and hotel shuttles. By selecting the option that best meets their needs and budget, passengers can ensure a smooth and convenient travel experience.

Nearby Hotels and Accommodation at Cancún International Airport

There are several hotels and accommodations located near Cancún International Airport (CUN) for passengers who need a place to stay before or after their flight. Some popular options include:
    • Courtyard by Marriott Cancún CUN Airport: This hotel is located just minutes from CUN and offers a free airport shuttle service. The hotel features modern rooms, a fitness center, and an on-site restaurant.
    • Fairfield Inn by Marriott Cancún CUN Airport: This hotel is also located near CUN and offers a free airport shuttle service. The hotel features comfortable rooms, a fitness center, and a complimentary breakfast.
    • Hilton Cancún CUN Airport: This hotel is located just a short drive from CUN and offers a free airport shuttle service. The hotel features spacious rooms, a fitness center, an indoor pool, and several on-site dining options.
    • Hampton Inn NY-CUN: This hotel is located near CUN and offers a free airport shuttle service. The hotel features comfortable rooms, a fitness center, and a complimentary breakfast.
    • Crowne Plaza CUN Airport Cancún: This hotel is located just minutes from CUN and offers a free airport shuttle service. The hotel features modern rooms, a fitness center, an indoor pool, and several on-site dining options.
In addition to these hotels, there are several other options available near CUN, ranging from budget-friendly motels to luxury accommodations. Passengers can choose the option that best meets their needs and budget, and take advantage of the free airport shuttle services offered by many hotels to ensure a smooth and convenient travel experience.

Special Assistance at Cancún International Airport (CUN)

Cancún International Airport (CUN) offers special assistance services to passengers with disabilities or special needs to ensure a comfortable and convenient travel experience. Some of the special assistance services available at CUN include:
    • Wheelchair assistance: CUN provides wheelchair assistance to passengers who require it, both for boarding and deplaning. Passengers can request wheelchair assistance through their airline or at the airport.
    • Accessible restrooms: CUN has accessible restrooms throughout the airport, including in each terminal and in the AirTrain stations.
    • TDD/TTY services: CUN provides TDD/TTY services for passengers who are deaf or hard of hearing. These services are available at the information desks located in each terminal.
    • Service animal relief areas: CUN has designated service animal relief areas located in each terminal for passengers traveling with service animals.
    • Visual paging: CUN provides visual paging services for passengers who are deaf or hard of hearing. These services are available at the information desks located in each terminal.
    • Accessible parking: CUN offers accessible parking spaces in all airport parking lots for passengers with disabilities. These spaces are located close to the terminal entrances and are clearly marked.
    • Special assistance phones: CUN has special assistance phones located throughout the airport for passengers who require assistance. These phones provide direct access to airport staff who can provide assistance with mobility, communication, or other needs.
CUN offers a range of special assistance services to ensure a comfortable and convenient travel experience for passengers with disabilities or special needs. By requesting these services through their airline or at the airport, passengers can ensure that their travel needs are met and that they have a positive experience at CUN.

VivaAerobus Lounges and Waiting Areas at Cancún International Airport

VivaAerobus have a dedicated lounge or waiting area at Cancún International Airport (CUN). Passengers traveling with VivaAerobus can access the various amenities and services available at Terminal 5, where the airline operates its flights.Some of the amenities and services available at Terminal 5 include:
    • Seating areas: There are several seating areas throughout VivaAerobus Terminal CUN where passengers can wait for their flights.
    • Retail and dining options: VivaAerobus Terminal CUN offers a variety of retail and dining options, including duty-free shopping, cafes, and restaurants.
    • Wi-Fi: Free Wi-Fi is available throughout VivaAerobus Terminal CUN, allowing passengers to stay connected during their wait.
    • Charging stations: There are charging stations located throughout VivaAerobus Terminal CUN, where passengers can charge their electronic devices.
    • Restrooms: There are several restrooms located throughout VivaAerobus Terminal CUN, including accessible restrooms for passengers with disabilities.
    • Information desks: Information desks are located throughout VivaAerobus Terminal CUN, where passengers can get assistance with flight information, airport services, and other inquiries.
VivaAerobus have a dedicated lounge or waiting area at CUN, passengers can still take advantage of the various amenities and services available at Terminal 5 to make their wait more comfortable and convenient.

FAQs on CUN Airport Terminal VivaAerobus

What terminal does VivaAerobus fly out of at CUN Airport?

VivaAerobus operates from Terminal 5 at Cancún International Airport (CUN).

Where is the VivaAerobus check-in counter located at Cancún International Airport (CUN)?

The VivaAerobus check-in counter is located in Terminal 5 at CUN Airport.

Does Cancún International Airport have a VivaAerobus lounge?

No, VivaAerobus does not have a dedicated lounge at CUN Airport. However, passengers can access the amenities and services available at Terminal 5.

Where can I find the VivaAerobus baggage claim area at Cancún International Airport?

The VivaAerobus baggage claim area is located in Terminal 5 at CUN Airport.

Does Cancún International Airport (CUN) have a hotel?

Yes, there are several hotels located near CUN Airport, including the Courtyard by Marriott Cancún CUN Airport, Fairfield Inn by Marriott Cancún CUN Airport, and Hilton Cancún CUN Airport.

Where can I exchange currency at CUN Airport?

Currency exchange services are available at several locations throughout CUN Airport, including Travelex, located in Terminals 1, 4, 5, 7, and 8.

Where can I find the VivaAerobus ticket counter at CUN Airport?

The VivaAerobus ticket counter is located in Terminal 5 at CUN Airport.

Does Cancún International Airport have Wi-Fi?

Yes, free Wi-Fi is available throughout CUN Airport.

Where can I find a charging station at CUN Airport?

Charging stations are available throughout CUN Airport, including in Terminal 5.

How early should I arrive at CUN Airport for a VivaAerobus flight?

It is recommended to arrive at least 3 hours before a scheduled VivaAerobus flight at CUN Airport.

Can I bring food through security at CUN Airport?

Yes, you can bring food through security at CUN Airport, but it must be properly packaged and not exceed the TSA’s liquid restrictions.

Can I store my luggage at CUN Airport?

Yes, luggage storage services are available at CUN Airport through companies such as Bagsmart and LuggageHero.

What is the address of the VivaAerobus CUN Terminal?

The address of Terminal 5 at CUN Airport is: Cancún, Quintana Roo, Mexico

What is the phone number for the VivaAerobus CUN Terminal?

The phone number for the VivaAerobus CUN Terminal is: 52 998 848 7200.

What amenities and services are available at the Cancún International Airport (CUN)?

CUN Airport offers a variety of amenities and services, including retail shops, dining options, currency exchange, luggage storage, ground transportation, and special assistance services for passengers with disabilities or special needs.

What ground transportation options are available at the VivaAerobus CUN Terminal?

Ground transportation options at Terminal 5 include taxis, ride-sharing services, public transportation, and rental cars.

Are there any nearby hotels or accommodations for VivaAerobus passengers at Cancún International Airport?

Yes, there are several nearby hotels and accommodations for passengers, including the Courtyard by Marriott Cancún CUN Airport, Fairfield Inn by Marriott Cancún CUN Airport, and Hilton Cancún CUN Airport.

What special assistance is available at the VivaAerobus CUN Terminal?

Special assistance services are available at Terminal 5 for passengers with disabilities or special needs, including wheelchair assistance, visual paging, TDD/TTY services, and accessible restrooms.

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