Loong Air ROC Terminal Departure and Arrival (International)

Loong Air, a leading Chinese airline, has established its presence at the Greater Rochester International Airport (ROC) in Rochester City, providing passengers with a seamless and convenient travel experience. As a premier gateway to the world, the Loong Air ROC Terminal offers a range of services and amenities to cater to the needs of our esteemed customers.

Loong Air ROC Terminal - Greater Rochester International Airport

What is the Loong Air ROC Terminal Address and Location Map?

The Loong Air ROC Terminal address is Greater Rochester International Airport in Rochester:

1200 Brooks Ave, Rochester, NY 14624, American States

To help you navigate through the airport with ease, a detailed Loong Air ROC Terminal Map is available on the official Loong Air website. This map includes all the essential information such as check-in counters, security checkpoints, lounges, restrooms, and more.

Loong Air ROC Terminal Location Map

The Loong Air ROC Terminal is situated within the Greater Rochester International Airport (ROC) complex, in Terminal 1 which is dedicated to international departures.

To help passengers navigate the airport, Loong Air has provided an interactive terminal map on their website. This map showcases the layout of the Loong Air ROC Terminal, including the location of check-in counters, security checkpoints, lounges, and other key facilities within the terminal.

How to Contact Loong Air Terminal ROC?

To contact the ROC Loong Air Terminal, you can use the following information:

Airport Name	Greater Rochester International Airport
Greater Rochester International Airport Address	1200 Brooks Ave, Rochester, NY 14624, American States
Greater Rochester International Airport Phone Number	+1-877-777-6741 / 1 585-753-7000
Loong Air Contact Number	0571-87687214
Greater Rochester International Airport Code	ROC
Loong Air Ticket Counter Hours	24/7
Type	International
Loong Air ROC Terminals	Terminal 1
Loong Air Official Website	http://www.loongair.cn/

Passengers can use these contact options to reach out to the Loong Air customer service team for any inquiries, feedback, or assistance related to their travel experience at the Loong Air ROC Terminal. By having multiple communication channels available, Loong Air aims to provide its customers with convenient and responsive support throughout their journey.

ROC Loong Air Terminal Departure

Loong Air Operates from the ROC Terminal 1 for Departures: Loong Air, the renowned Chinese airline, operates its flights from the ROC Terminal 1 at the Greater Rochester International Airport in Rochester City. This terminal is dedicated to international departures, providing a seamless and efficient travel experience for Loong Air passengers.

- Terminal Facilities: The Loong Air ROC Departure Terminal is equipped with state-of-the-art facilities to cater to the needs of international travelers. This includes check-in counters, security checkpoints, duty-free shops, restaurants, and lounges.

- Check-in and Boarding: Loong Air passengers can conveniently check-in and complete the boarding process at the dedicated Loong Air counters within the ROC Terminal 1. The terminal’s layout ensures a smooth flow of passengers from check-in to boarding.

By operating from the ROC Terminal 1, Loong Air ensures that its passengers enjoy a seamless and efficient departure experience when traveling to their desired destinations. The terminal’s modern facilities and convenient location within the ROC Airport complex contribute to Loong Air’s commitment to providing a exceptional travel experience.

Loong Air ROC Terminal Arrivals

When arriving at the Greater Rochester International Airport (ROC) on a Loong Air flight, passengers will disembark at the ROC Terminal 1, which serves as the designated arrival terminal for the airline.

- Customs and Immigration: Upon arrival, Loong Air passengers will go through the necessary customs and immigration procedures at the dedicated facilities within the ROC Terminal 1.

- Baggage Claim: After clearing customs, passengers can proceed to the baggage claim area to retrieve their checked luggage. Loong Air’s baggage claim belts are clearly marked and easily accessible.

By centralizing Loong Air’s arrivals at the ROC Terminal 1, the airline ensures that its passengers can efficiently navigate the airport and seamlessly transition to their onward journey. The terminal’s well-organized layout and accessible ground transportation options contribute to Loong Air’s commitment to providing a seamless and enjoyable travel experience.

Queries Handled by Loong Air ROC Terminal

The Loong Air ROC Terminal handles a wide range of queries and provides assistance to its passengers. Here are some of the key queries that the terminal’s customer service team addresses:

Flight Information	Inquiries about flight schedules, gate assignments, and departure/arrival times Updates on flight status, delays, or cancellations
Booking and Reservations	Assistance with booking new flights or modifying existing reservations Handling ticket-related inquiries and changes
Check-in and Baggage	Guidance on the check-in process and baggage allowance policies Assistance with lost, delayed, or damaged luggage
Travel Documentation	Guidance on visa requirements, passport information, and other travel documentation
Frequent Flyer Program	Inquiries and support related to Loong Air’s frequent flyer program, including account management and redemption of miles/points
General Inquiries	Responding to various questions about Loong Air’s operations, policies, and customer service

The Loong Air ROC Terminal is equipped with a dedicated customer service team that is trained to handle these queries efficiently and provide prompt solutions to ensure a seamless travel experience for all passengers. Passengers can reach out to the terminal’s customer service via phone, email, or in-person at the designated service counters. By addressing a wide range of queries, the Loong Air ROC Terminal demonstrates its commitment to delivering exceptional customer service and catering to the diverse needs of its travelers.

Loong Air Facilities and Services Available at Greater Rochester International Airport

Loong Air provides a comprehensive range of facilities and services to its passengers at the Greater Rochester International Airport (ROC) to ensure a comfortable and convenient travel experience. Here’s a detailed overview of the amenities available at the Loong Air ROC Terminal:

Check-in and Boarding	Dedicated Loong Air check-in counters and kiosks for efficient check-in process Seamless boarding procedures with clearly marked gates and boarding lounges
Retail and Dining	Variety of duty-free shops, luxury boutiques, and local specialty stores Wide selection of dining options, including international cuisines, cafes, and grab-and-go outlets
Passenger Amenities	Free high-speed Wi-Fi throughout the Loong Air ROC Terminal Ample seating areas with power outlets and USB charging stations Family-friendly facilities, such as nursing rooms and children’s play areas
Baggage Services	Efficient baggage handling and tracking systems Dedicated baggage claim area with clearly marked Loong Air carousels

By offering these comprehensive facilities and services, Loong Air Terminal ROC ensures that its passengers enjoy a seamless and enjoyable travel experience at the Greater Rochester International Airport. The airline’s commitment to providing world-class amenities and personalized support enhances the overall journey for its valued customers.

Why Must You Choose Loong Air ROC Terminal?

There are several reasons why you should choose Loong Air Terminal ROC for your travel needs:

- Convenient location: Loong Air ROC Terminal is located at Greater Rochester International Airport, one of the busiest and most well-connected airports in the world.

- Excellent customer service: Loong Air Terminal ROC is known for its exceptional customer service, with a team of dedicated professionals available 24/7 to assist you with your travel-related queries.

- Wide range of facilities and services: Loong Air Terminal ROC offers a wide range of facilities and services at its ROC Terminal, including check-in counters, baggage handling, in-flight entertainment, and dining options.

- Competitive pricing: Loong Air Terminal ROC offers competitive pricing for its flights, making it an affordable option for travelers.

- Safety and security: Loong Air Terminal ROC places a high priority on the safety and security of its passengers, with strict security measures in place at its ROC Terminal.

Choosing Loong Air Terminal ROC means choosing a reliable, convenient and customer-focused airline for your travel needs.

Parking and Transportation at Greater Rochester International Airport

Passengers traveling through the Loong Air ROC Terminal have access to a variety of parking and transportation options to ensure a convenient and hassle-free journey. Parking at ROC Airport:

- On-Site Parking: ROC Airport offers several on-site parking facilities, including short-term, long-term, and economy lots. Passengers can choose the option that best suits their needs and budget.

- Valet Parking: For a more premium experience, ROC Airport provides valet parking services, where passengers can drop off their vehicles at the terminal and have them retrieved upon their return.

- Off-Site Parking: There are also several off-site parking facilities located near the ROC Airport, offering additional options for passengers.

Ground Transportation at ROC Airport:

- Taxis: Taxis are readily available at all terminals, including the Loong Air ROC Terminal, providing a direct and convenient mode of transportation to and from the airport.

- Rideshare Services: Passengers can utilize popular rideshare services, such as Uber and Lyft, to arrange for a seamless pick-up and drop-off at the Loong Air ROC Terminal.

- Shuttle Services: ROC Airport offers shuttle services, including both shared and private options, to transport passengers to and from various locations in the surrounding areas.

- Public Transportation: The AirTrain ROC, a light rail system, connects the airport terminals, including the Loong Air ROC Terminal, to the nearby subway and commuter rail stations, providing efficient public transportation options.

- Rental Cars: Passengers can rent cars from various on-site and off-site rental agencies to have the flexibility of self-driving during their stay.

By offering a comprehensive range of parking and transportation options, the Greater Rochester International Airport, including the Loong Air Terminal ROC, ensures that passengers can conveniently access the airport and seamlessly reach their final destination.

Nearby Hotels and Accommodation at Greater Rochester International Airport

There are several hotels and accommodations located near Greater Rochester International Airport, including:

- Courtyard by Marriott Rochester ROC Airport: This hotel is located just a few minutes from the airport and offers a range of amenities, including a fitness center, free Wi-Fi, and a 24-hour business center.

- Hilton Rochester ROC Airport: This hotel offers a free shuttle service to and from the airport and features an on-site restaurant, fitness center, and outdoor pool.

- Fairfield Inn & Suites by Marriott Rochester ROC Airport: This hotel is located within walking distance of the airport and offers a range of amenities, including free Wi-Fi, a fitness center, and a complimentary breakfast.

- The TWA Hotel: This unique hotel is located in the former TWA terminal at ROC Airport and offers a range of retro-inspired amenities, including a rooftop pool, a fitness center, and a museum dedicated to the history of TWA.

There are many other hotels and accommodations located near Greater Rochester International Airport, and travelers can find the best option for their needs by using a travel booking website or contacting a travel agent.

Special Assistance at Greater Rochester International Airport (ROC)

Greater Rochester International Airport offers a range of special assistance services for travelers with disabilities or special needs, including:

- Wheelchair assistance: The airport provides wheelchair assistance for travelers who require it, both at the airport and on board the aircraft.

- Accessible restrooms: The airport has accessible restrooms located throughout the terminal.

- TTY/TDD phones: TTY/TDD phones are available for use by travelers who are deaf or hard of hearing.

- Service animal relief areas: The airport has designated service animal relief areas for travelers with service animals.

- Visual paging: The airport offers visual paging for travelers who are deaf or hard of hearing.

- Escort assistance: The airport provides escort assistance for travelers who require it, including assistance with navigation and wayfinding.

For more information about special assistance services at Greater Rochester International Airport, travelers should contact their airline or the airport directly.

Loong Air Lounges and Waiting Areas at Greater Rochester International Airport

Loong Air currently operate its own lounges at Greater Rochester International Airport. Travelers can access a range of lounges and waiting areas at the airport, including:

- Delta Sky Club: This lounge is located in Terminal 4 and is open to Delta Sky Club members and eligible passengers on Delta and its partner airlines.

- Air France Lounge: This lounge is located in Terminal 1 and is open to Air France and KLM passengers and members of the SkyTeam alliance.

- British Airways Galleries Lounge: This lounge is located in Terminal 7 and is open to British Airways passengers and members of the Oneworld alliance.

- The Centurion Lounge: This lounge is located in Terminal 4 and is open to American Express Platinum and Centurion cardholders.

There are also several waiting areas located throughout the airport, including seating areas, charging stations, and food and beverage options.

FAQs on ROC Airport Terminal Loong Air

What terminal does Loong Air fly out of at ROC Airport?

Loong Air operates out of Terminal 4 at Greater Rochester International Airport (ROC).

Where is the Loong Air check-in counter located at Greater Rochester International Airport (ROC)?

The Loong Air check-in counter is located in Terminal 4 at ROC Airport.

Does Greater Rochester International Airport have a Loong Air lounge?

No, Loong Air does not currently operate its own lounges at ROC Airport. However, travelers can access a range of lounges and waiting areas at the airport.

Where can I find the Loong Air baggage claim area at Greater Rochester International Airport?

The Loong Air baggage claim area is located in Terminal 4 at ROC Airport.

Does Greater Rochester International Airport (ROC) have a hotel?

Yes, there are several hotels located near ROC Airport, including the TWA Hotel, which is located on airport grounds.

Where can I exchange currency at ROC Airport?

Currency exchange services are available at several locations throughout ROC Airport, including Travelex kiosks and ATMs.

Where can I find the Loong Air ticket counter at ROC Airport?

The Loong Air ticket counter is located in Terminal 4 at ROC Airport.

Does Greater Rochester International Airport have Wi-Fi?

Yes, free Wi-Fi is available throughout ROC Airport.

Where can I find a charging station at ROC Airport?

Charging stations are available throughout ROC Airport, including in waiting areas and near gates.

How early should I arrive at ROC Airport for a Loong Air flight?

Loong Air recommends arriving at ROC Airport at least 3 hours before a scheduled departure.

Can I bring food through security at ROC Airport?

Yes, passengers are allowed to bring food through security at ROC Airport. However, liquids and gels are subject to TSA restrictions.

Can I store my luggage at ROC Airport?

Yes, luggage storage is available at ROC Airport through third-party companies such as LuggageHero and Bagsaway.

What is the address of the Loong Air ROC Terminal?

The address of the Loong Air ROC Terminal is 1200 Brooks Ave, Rochester, NY 14624, American States.

What is the phone number for the Loong Air ROC Terminal?

The phone number for the Loong Air ROC Terminal is 1 585-753-7000.

What amenities and services are available at the Greater Rochester International Airport (ROC)?

ROC Airport offers a wide range of amenities and services, including shopping, dining, lounges, currency exchange, luggage storage, and more.

What ground transportation options are available at the Loong Air ROC Terminal?

Ground transportation options at the Loong Air ROC Terminal include taxis, ride-hailing services, buses, shuttles, and subway connections.

Are there any nearby hotels or accommodations for Loong Air passengers at Greater Rochester International Airport?

Yes, there are several nearby hotels and accommodations for Loong Air passengers at ROC Airport, including the TWA Hotel and several nearby off-airport hotels.

What special assistance is available at the Loong Air ROC Terminal?

Special assistance is available at the Loong Air ROC Terminal for passengers with disabilities or special needs, including wheelchair assistance, visual paging, and escort assistance.

What is the process for handling lost or delayed baggage at the Greater Rochester International Airport?

If your baggage is lost or delayed at ROC Airport, you should contact the relevant airline and file a claim. The airline will then work to locate and return your baggage to you as soon as possible.

How can I contact the Loong Air ROC Terminal for further assistance?

You can contact the Loong Air ROC Terminal for further assistance by calling 1 585-753-7000 or visiting the Loong Air website for more information.

Loong Air ROC Terminal – Greater Rochester International Airport