Jetstar Asia, the leading low-cost carrier in Asia, has established a strong presence at the José Martí International Airport (HAV) in Havana City. As a popular destination for both business and leisure travelers, the Jetstar Asia HAV Terminal offers a seamless and efficient travel experience.
Jetstar Asia HAV Terminal - José Martí International Airport
Jetstar Asia operates primarily out of Terminal 4 at HAV Airport. Terminal 4 is a modern and spacious facility, designed to cater to the needs of international travelers with its wide array of amenities, restaurants, and retail outlets.

What is the Jetstar Asia HAV Terminal Address and Location Map?

Jetstar Asia operates primarily from Terminal 4 at José Martí International Airport (HAV) in Havana, USA. The official address for Jetstar Asia’s terminal at HAV Airport is:

Avenida Van Troy y Final, Rancho Boyeros, Havana, Cuba

Terminal 4 at HAV Airport is where Jetstar Asia flights depart from. The terminal is easily accessible and well-signposted within the overall HAV Airport complex.

Jetstar Asia HAV Terminal Map

This map includes information on check-in areas, security checkpoints, gates, and essential amenities such as restrooms, lounges, and dining options. The map will help you to locate the Jetstar Asia check-in counters, departure gates, and other relevant facilities in Terminal 4.By providing this address and terminal map information, Jetstar Asia ensures that its customers have a seamless and efficient travel experience when departing from the HAV Airport.

How to Contact Jetstar Asia Terminal HAV?

To contact Jetstar Asia Terminal at HAV Airport, you can reach out to their customer service team at the following details:
Airport NameJosé Martí International Airport
José Martí International Airport AddressAvenida Van Troy y Final, Rancho Boyeros, Havana, Cuba
José Martí International Airport Phone Number+1-877-445-3112 /  53 7 2664644
Jetstar Asia Contact Number1866 397 8170
José Martí International Airport CodeHAV
Jetstar Asia Ticket Counter Hours24/7
TypeInternational
Jetstar Asia HAV TerminalsTerminal 4
Jetstar Asia Official Websitehttps://www.jetstar.com/au/en/about-us/jetstar-group/jetstar-asia
Official YouTubehttps://www.youtube.com/jetstarairways
Official Twitterhttps://www.facebook.com/JetstarAsiaAirways/
Official Facebookhttps://twitter.com/jetstar_asia
Official Instagramhttps://www.instagram.com/jetstarasia/
By providing these various contact options, Jetstar Asia ensures that its customers have multiple channels to reach out and get the assistance they need for a smooth and hassle-free travel experience at the HAV Terminal.

HAV Jetstar Asia Terminal Departure

For flights departing from any airport where Jetstar Asia operates, here’s a general outline of what to expect:
    • Check-In: Passengers are encouraged to check in online prior to arriving at the airport. This can help avoid long lines and streamline the process.
    • Baggage Drop: If you have checked baggage, you will need to drop it off at the designated baggage drop counters after completing your check-in.
    • Security: After check-in and baggage drop, passengers will proceed to security screening. Make sure to have your boarding pass and ID ready.
    • Departure Gates: Once through security, you can find your departure gate on the airport’s flight information displays. Gates are usually marked clearly.

Jetstar Asia HAV Terminal Arrivals

For flights arriving at airports where Jetstar Asia operates, here’s what you can generally expect upon arrival:
    • Baggage Claim: After disembarking, passengers will head to the baggage claim area to collect any checked luggage. Look for flight information displays to find your designated carousel.
    • Customs and Immigration: For international arrivals, travelers must go through customs and immigration. Ensure you have your passport and any necessary documents ready for inspection.
Jetstar Asia HAV Terminal - José Martí International Airport

Queries Handled by Jetstar Asia HAV Terminal

The Jetstar Asia team at HAV Terminal is equipped to handle various queries and provide assistance to passengers, including:
    • Check-in and baggage drop-off: Jetstar Asia Terminal HAV Passengers can seek help with checking in for their flight, dropping off their baggage, and obtaining their boarding passes.
    • Flight information: The Jetstar Asia Terminal HAV staff can provide updates on flight status, departure times, and gate assignments.
    • Special assistance: If passengers require special assistance, such as wheelchair services or traveling with pets, the Jetstar Asia Terminal HAV can help coordinate these arrangements.
    • Ticketing and seat assignments: Jetstar Asia Terminal HAV Passengers can inquire about ticket changes, seat upgrades, or any other related issues.
    • Travel document verification: The Jetstar Asia Terminal HAV staff can verify that passengers have the necessary travel documents, such as a valid passport and visa, before boarding their flight.
    • Connecting flights: If passengers have connecting flights, the Jetstar Asia team can provide information on transfer procedures, transit times, and any other relevant details.
    • Airport facilities and amenities: Jetstar Asia Terminal HAV Passengers can inquire about airport facilities, such as restrooms, lounges, restaurants, and shopping options, as well as services like currency exchange and Wi-Fi access.
    • Lost and found: If passengers lose any belongings at the Jetstar Asia Terminal HAV, they can report it to the Jetstar Asia team, who will assist them in locating the missing items.
Passengers can contact the Jetstar Asia Terminal HAV by phone, email, or by visiting the airline’s designated counters and desks within the terminal. This multi-channel approach allows the airline to cater to the diverse needs of its customers.

Jetstar Asia Facilities and Services Available at José Martí International Airport

Jetstar Asia Terminal HAV provides various facilities and services at José Martí International Airport (HAV) to ensure a comfortable and convenient travel experience for its passengers. Some of the key facilities and services available include:
    • Check-in counters: Jetstar Asia Terminal HAV offers check-in counters at Terminal 4, where passengers can drop off their baggage and obtain their boarding passes.
    • Self-service kiosks: For added convenience, HAV Jetstar Asia Terminal provides self-service kiosks at HAV, allowing passengers to check-in, print boarding passes, and select their seats.
    • Duty-free shopping: Passengers can enjoy duty-free shopping at HAV, offering a wide range of products from renowned brands at competitive prices.
    • Dining options: HAV Jetstar Asia Terminal offers a variety of dining options, including cafes, restaurants, and fast food outlets, catering to different tastes and dietary requirements.
    • Special assistance: HAV Jetstar Asia Terminal provides special assistance services, such as wheelchair assistance and assistance for unaccompanied minors, to ensure a smooth travel experience for all passengers.
    • Connecting flights: HAV Jetstar Asia Terminal coordinates with other airlines to facilitate seamless connections for passengers with onward travel from HAV.
    • Lost and found: If passengers lose any belongings at HAV Jetstar Asia Terminal, they can contact the Jetstar Asia team or the airport’s lost and found department for assistance in locating their items.
By offering these comprehensive facilities and services at the HAV Terminal 5, Jetstar Asia ensures that its passengers can enjoy a seamless and hassle-free travel experience. The airline’s commitment to providing a high level of customer service is evident in the range of amenities and support available at the terminal.

Why Must You Choose Jetstar Asia HAV Terminal?

There are several reasons why passengers may choose to fly with Jetstar Asia from José Martí International Airport (HAV):
    • Competitive fares: HAV Jetstar Asia Terminal is known for offering competitive and affordable fares, making it an attractive option for budget-conscious travelers.
    • Convenient terminal location: HAV Jetstar Asia Terminal operates from Terminal 4 at HAV, which is a modern and spacious facility with a wide range of amenities, making it easy and convenient for passengers to navigate.
    • Extensive route network: HAV Jetstar Asia Terminal offers flights to various destinations across Asia, Australia, and New Zealand, providing passengers with a wide range of travel options.
    • Quality service: HAV Jetstar Asia Terminal is committed to delivering high-quality service, with a focus on ensuring a comfortable and enjoyable travel experience for its passengers.
    • Frequent flyer program: Jetstar Asia’s frequent flyer program, Club Jetstar, offers members exclusive benefits and rewards, making it an attractive option for frequent travelers.
    • Connecting flights: HAV Jetstar Asia Terminal coordinates with other airlines to facilitate seamless connections for passengers with onward travel from HAV.
Choosing to fly with Jetstar Asia from HAV provides passengers with a cost-effective, convenient, and enjoyable travel experience, with a focus on quality service and a wide range of travel options.

Parking and Transportation at José Martí International Airport

José Martí International Airport (HAV) offers various parking and transportation options to ensure a convenient and hassle-free travel experience for passengers. Here are some of the key options:
    • Parking: HAV offers several parking options, including short-term, long-term, and economy parking. Passengers can choose the option that best suits their needs and budget. Additionally, there are designated parking spaces for passengers with disabilities and electric vehicle charging stations.
    • Taxis: Taxis are readily available at HAV, with designated taxi stands located outside each terminal. Passengers can expect a flat rate fare to Manhattan, with additional charges for tolls and tips.
    • Ride-hailing services: Passengers can also use ride-hailing services such as Uber and Lyft to get to and from HAV. Designated pick-up areas are located outside each terminal.
    • Public transportation: The AirTrain HAV is a convenient and affordable way to travel between HAV and various transportation hubs, including the Long Island Rail Road (LIRR), the Havana City Subway, and several bus lines.
    • Shuttle services: HAV offers various shuttle services, including shared-ride vans, private limousines, and hotel shuttles. These services can be arranged in advance or booked on-site.
    • Car rentals: Several car rental companies operate at HAV, providing passengers with the option to rent a car for their onward travel. Car rental facilities are located off-airport, and passengers can take a shuttle bus to reach them.
By taking advantage of the diverse parking and transportation options available at HAV Airport, Jetstar Asia passengers can ensure a hassle-free arrival and departure experience when traveling through the airline’s Terminal 5.

Nearby Hotels and Accommodation at José Martí International Airport

José Martí International Airport (HAV) is surrounded by a variety of hotels and accommodations to suit different budgets and preferences. Some popular nearby options include:
    • TWA Hotel: Located within the iconic TWA Flight Center at HAV, this hotel offers a unique and stylish experience, with retro-inspired rooms and suites, multiple dining options, and a rooftop infinity pool.
    • Crowne Plaza HAV Airport Havana City: This hotel is located less than a mile from HAV and offers comfortable and spacious rooms, as well as a fitness center, restaurant, and bar.
    • Hilton Havana HAV Airport: This upscale hotel is located just a few minutes from HAV and offers modern rooms, an on-site restaurant, a fitness center, and a complimentary airport shuttle service.
    • Courtyard by Marriott Havana HAV Airport: This hotel is located just a short drive from HAV and offers comfortable rooms, a fitness center, a restaurant, and a complimentary airport shuttle service.
    • Comfort Inn HAV Airport: This budget-friendly hotel is located just a few miles from HAV and offers basic rooms with free Wi-Fi, a complimentary breakfast, and a complimentary airport shuttle service.
Passengers can research and book their preferred accommodation through various online platforms or by directly contacting the hotels and providers to ensure availability and secure the best rates. By choosing from the diverse range of hotels and accommodation options near HAV Airport, Jetstar Asia passengers can enjoy a seamless and comfortable travel experience, with easy access to the airline’s Terminal 5 departure point.

Special Assistance at José Martí International Airport (HAV)

José Martí International Airport (HAV) offers various special assistance services to ensure a comfortable and hassle-free travel experience for passengers with disabilities or special needs. Some of these services include:
    • Wheelchair assistance: HAV provides wheelchair assistance to passengers with mobility impairments. Passengers can request this service in advance or upon arrival at the airport.
    • Escort assistance: HAV offers escort assistance to passengers who require assistance navigating the airport, including those with visual or hearing impairments.
    • Accessible restrooms: HAV has accessible restrooms located throughout the airport, equipped with grab bars, wheelchair-accessible stalls, and other features to accommodate passengers with disabilities.
    • Service animals: HAV allows service animals to accompany passengers with disabilities, provided that the animals are properly trained and certified.
    • Accessible parking: HAV offers designated parking spaces for passengers with disabilities in all of its parking lots. These spaces are located near the terminal entrances and are clearly marked.
    • TTY phones: HAV provides TTY phones for passengers with hearing impairments, located throughout the airport.
    • Visual paging: HAV offers visual paging for passengers with hearing impairments, which displays important announcements and information on screens throughout the airport.
By leveraging the accessibility services at HAV Airport and Jetstar Asia’s dedicated special assistance offerings, passengers with special needs can enjoy a seamless and comfortable travel experience when flying with the airline.

Jetstar Asia Lounges and Waiting Areas at José Martí International Airport

Jetstar Asia operate its own lounges at José Martí International Airport (HAV). However, passengers flying with Jetstar Asia can access partner lounges at HAV, depending on their ticket class, frequent flyer status, or lounge membership program.Some of the lounges that Jetstar Asia passengers can access at HAV include:
    • Air France Lounge: Located in Terminal 1, this lounge offers comfortable seating, complimentary food and beverages, showers, and a business center.
    • Swissport Lounge: Located in Terminal 4, this lounge offers comfortable seating, complimentary food and beverages, and a business center.
    • Lounge Club: This lounge network offers access to several lounges at HAV, including the Air France Lounge, Swissport Lounge, and others. Passengers can purchase a day pass or use their Lounge Club membership to access these lounges.
It is important to note that access to lounges may depend on the passenger’s ticket class, frequent flyer status, or lounge membership program. Passengers are advised to check with their airline or lounge membership program to confirm their eligibility and access privileges. For passengers who do not have access to a lounge, HAV offers several waiting areas throughout the airport, equipped with comfortable seating, charging stations, and other amenities to ensure a comfortable and convenient travel experience.

FAQs on HAV Airport Terminal Jetstar Asia

Here are the answers to the FAQs about Jetstar Asia’s operations at José Martí International Airport (HAV):
What terminal does Jetstar Asia fly out of at HAV Airport?

Jetstar Asia flights depart from Terminal 5 at HAV Airport.

Where is the Jetstar Asia check-in counter located at José Martí International Airport (HAV)?

Jetstar Asia has dedicated check-in counters and kiosks within Terminal 5 at HAV Airport.

Does José Martí International Airport have a Jetstar Asia lounge?

While Jetstar Asia does not have its own dedicated lounge at HAV Airport, passengers can access the HAV Terminal 5 Marketplace Lounge and the JetBlue Airspace Lounge.

Where can I find the Jetstar Asia baggage claim area at José Martí International Airport?

Jetstar Asia passengers can find their designated baggage claim areas within Terminal 5 at HAV Airport.

Does José Martí International Airport (HAV) have a hotel?

Yes, there are several hotels located near HAV Airport, including the Courtyard by Marriott Havana HAV Airport, Hilton Garden Inn Havana/HAV Airport, and Fairfield Inn & Suites by Marriott Havana HAV Airport.

Where can I exchange currency at HAV Airport?

Currency exchange services are available at various locations throughout HAV Airport, including in the terminals and at the arrivals level.

Where can I find the Jetstar Asia ticket counter at HAV Airport?

Jetstar Asia’s ticket counters are located within Terminal 5 at HAV Airport.

Does José Martí International Airport have Wi-Fi?

Yes, HAV Airport offers free Wi-Fi connectivity throughout the terminals, including in Jetstar Asia’s Terminal 5.

Where can I find a charging station at HAV Airport?

Charging stations and power outlets are available in various areas of Terminal 5 and throughout the HAV Airport complex.

How early should I arrive at HAV Airport for a Jetstar Asia flight?

Jetstar Asia recommends that passengers arrive at HAV Airport at least 2 hours before their scheduled departure time.

Can I bring food through security at HAV Airport?

Yes, passengers are generally allowed to bring food through security at HAV Airport, as long as it complies with the Transportation Security Administration (TSA) regulations.

Can I store my luggage at HAV Airport?

HAV Airport offers various luggage storage and left luggage services for passengers, including within Terminal 5.

What is the address of the Jetstar Asia HAV Terminal?

The Jetstar Asia HAV Terminal is located at: Avenida Van Troy y Final, Rancho Boyeros, Havana, Cuba

What is the phone number for the Jetstar Asia HAV Terminal?

The phone number for the Jetstar Asia HAV Terminal is 53 7 2664644.

What amenities and services are available at the José Martí International Airport (HAV)?

HAV Airport, including Jetstar Asia’s Terminal 5, offers a range of amenities and services, such as retail stores, dining options, lounges, accessibility features, and ground transportation options.

What ground transportation options are available at the Jetstar Asia HAV Terminal?

Passengers can access the Jetstar Asia HAV Terminal via the AirTrain, taxis, rideshare services, and other public transportation options.

Are there any nearby hotels or accommodations for Jetstar Asia passengers at José Martí International Airport?

Yes, there are several hotels located in close proximity to HAV Airport, including the Courtyard by Marriott Havana HAV Airport, Hilton Garden Inn Havana/HAV Airport, and Fairfield Inn & Suites by Marriott Havana HAV Airport.

What special assistance is available at the Jetstar Asia HAV Terminal?

HAV Airport and Jetstar Asia offer a range of special assistance services, including wheelchair and electric cart assistance, accessible facilities, sensory-friendly spaces, and dedicated customer service support.

What is the process for handling lost or delayed baggage at the José Martí International Airport?

Passengers can report any issues with lost, delayed, or damaged baggage to the Jetstar Asia customer service representatives at the HAV Terminal 5.

How can I contact the Jetstar Asia HAV Terminal for further assistance?

To contact the Jetstar Asia HAV Terminal for further assistance, passengers can call 53 7 2664644 or visit the airline’s website.

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