Jetstar Asia, the leading low-cost carrier in Asia, has established a strong presence at the São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU) in São Paulo City. As a popular destination for both business and leisure travelers, the Jetstar Asia GRU Terminal offers a seamless and efficient travel experience.
Jetstar Asia GRU Terminal - São Paulo/Guarulhos–Governador André Franco Montoro International Airport
Jetstar Asia operates primarily out of Terminal 4 at GRU Airport. Terminal 4 is a modern and spacious facility, designed to cater to the needs of international travelers with its wide array of amenities, restaurants, and retail outlets.

What is the Jetstar Asia GRU Terminal Address and Location Map?

Jetstar Asia operates primarily from Terminal 4 at São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU) in São Paulo, USA. The official address for Jetstar Asia’s terminal at GRU Airport is:

Rod. Hélio Smidt, s/n – Cumbica, Guarulhos – SP, Brazil

Terminal 4 at GRU Airport is where Jetstar Asia flights depart from. The terminal is easily accessible and well-signposted within the overall GRU Airport complex.

Jetstar Asia GRU Terminal Map

This map includes information on check-in areas, security checkpoints, gates, and essential amenities such as restrooms, lounges, and dining options. The map will help you to locate the Jetstar Asia check-in counters, departure gates, and other relevant facilities in Terminal 4. By providing this address and terminal map information, Jetstar Asia ensures that its customers have a seamless and efficient travel experience when departing from the GRU Airport.

How to Contact Jetstar Asia Terminal GRU?

To contact Jetstar Asia Terminal at GRU Airport, you can reach out to their customer service team at the following details:
Airport Name São Paulo/Guarulhos–Governador André Franco Montoro International Airport
São Paulo/Guarulhos–Governador André Franco Montoro International Airport Address Rod. Hélio Smidt, s/n – Cumbica, Guarulhos – SP, Brazil
São Paulo/Guarulhos–Governador André Franco Montoro International Airport Phone Number +1-877-777-6741 /  55 11 2445-2945
Jetstar Asia Contact Number 1866 397 8170
São Paulo/Guarulhos–Governador André Franco Montoro International Airport Code GRU
Jetstar Asia Ticket Counter Hours 24/7
Type International
Jetstar Asia GRU Terminals Terminal 4
Jetstar Asia Official Website https://www.jetstar.com/au/en/about-us/jetstar-group/jetstar-asia
Official YouTube https://www.youtube.com/jetstarairways
Official Twitter https://www.facebook.com/JetstarAsiaAirways/
Official Facebook https://twitter.com/jetstar_asia
Official Instagram https://www.instagram.com/jetstarasia/
By providing these various contact options, Jetstar Asia ensures that its customers have multiple channels to reach out and get the assistance they need for a smooth and hassle-free travel experience at the GRU Terminal.

GRU Jetstar Asia Terminal Departure

For flights departing from any airport where Jetstar Asia operates, here’s a general outline of what to expect:
    • Check-In: Passengers are encouraged to check in online prior to arriving at the airport. This can help avoid long lines and streamline the process.
    • Baggage Drop: If you have checked baggage, you will need to drop it off at the designated baggage drop counters after completing your check-in.
    • Security: After check-in and baggage drop, passengers will proceed to security screening. Make sure to have your boarding pass and ID ready.
    • Departure Gates: Once through security, you can find your departure gate on the airport’s flight information displays. Gates are usually marked clearly.

Jetstar Asia GRU Terminal Arrivals

For flights arriving at airports where Jetstar Asia operates, here’s what you can generally expect upon arrival:
    • Baggage Claim: After disembarking, passengers will head to the baggage claim area to collect any checked luggage. Look for flight information displays to find your designated carousel.
    • Customs and Immigration: For international arrivals, travelers must go through customs and immigration. Ensure you have your passport and any necessary documents ready for inspection.
Jetstar Asia GRU Terminal - São Paulo/Guarulhos–Governador André Franco Montoro International Airport

Queries Handled by Jetstar Asia GRU Terminal

The Jetstar Asia team at GRU Terminal is equipped to handle various queries and provide assistance to passengers, including:
    • Check-in and baggage drop-off: Jetstar Asia Terminal GRU Passengers can seek help with checking in for their flight, dropping off their baggage, and obtaining their boarding passes.
    • Flight information: The Jetstar Asia Terminal GRU staff can provide updates on flight status, departure times, and gate assignments.
    • Special assistance: If passengers require special assistance, such as wheelchair services or traveling with pets, the Jetstar Asia Terminal GRU can help coordinate these arrangements.
    • Ticketing and seat assignments: Jetstar Asia Terminal GRU Passengers can inquire about ticket changes, seat upgrades, or any other related issues.
    • Travel document verification: The Jetstar Asia Terminal GRU staff can verify that passengers have the necessary travel documents, such as a valid passport and visa, before boarding their flight.
    • Connecting flights: If passengers have connecting flights, the Jetstar Asia team can provide information on transfer procedures, transit times, and any other relevant details.
    • Airport facilities and amenities: Jetstar Asia Terminal GRU Passengers can inquire about airport facilities, such as restrooms, lounges, restaurants, and shopping options, as well as services like currency exchange and Wi-Fi access.
    • Lost and found: If passengers lose any belongings at the Jetstar Asia Terminal GRU, they can report it to the Jetstar Asia team, who will assist them in locating the missing items.
Passengers can contact the Jetstar Asia Terminal GRU by phone, email, or by visiting the airline’s designated counters and desks within the terminal. This multi-channel approach allows the airline to cater to the diverse needs of its customers.

Jetstar Asia Facilities and Services Available at São Paulo/Guarulhos–Governador André Franco Montoro International Airport

Jetstar Asia Terminal GRU provides various facilities and services at São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU) to ensure a comfortable and convenient travel experience for its passengers. Some of the key facilities and services available include:
    • Check-in counters: Jetstar Asia Terminal GRU offers check-in counters at Terminal 4, where passengers can drop off their baggage and obtain their boarding passes.
    • Self-service kiosks: For added convenience, GRU Jetstar Asia Terminal provides self-service kiosks at GRU, allowing passengers to check-in, print boarding passes, and select their seats.
    • Duty-free shopping: Passengers can enjoy duty-free shopping at GRU, offering a wide range of products from renowned brands at competitive prices.
    • Dining options: GRU Jetstar Asia Terminal offers a variety of dining options, including cafes, restaurants, and fast food outlets, catering to different tastes and dietary requirements.
    • Special assistance: GRU Jetstar Asia Terminal provides special assistance services, such as wheelchair assistance and assistance for unaccompanied minors, to ensure a smooth travel experience for all passengers.
    • Connecting flights: GRU Jetstar Asia Terminal coordinates with other airlines to facilitate seamless connections for passengers with onward travel from GRU.
    • Lost and found: If passengers lose any belongings at GRU Jetstar Asia Terminal, they can contact the Jetstar Asia team or the airport’s lost and found department for assistance in locating their items.
By offering these comprehensive facilities and services at the GRU Terminal 5, Jetstar Asia ensures that its passengers can enjoy a seamless and hassle-free travel experience. The airline’s commitment to providing a high level of customer service is evident in the range of amenities and support available at the terminal.

Why Must You Choose Jetstar Asia GRU Terminal?

There are several reasons why passengers may choose to fly with Jetstar Asia from São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU):
    • Competitive fares: GRU Jetstar Asia Terminal is known for offering competitive and affordable fares, making it an attractive option for budget-conscious travelers.
    • Convenient terminal location: GRU Jetstar Asia Terminal operates from Terminal 4 at GRU, which is a modern and spacious facility with a wide range of amenities, making it easy and convenient for passengers to navigate.
    • Extensive route network: GRU Jetstar Asia Terminal offers flights to various destinations across Asia, Australia, and New Zealand, providing passengers with a wide range of travel options.
    • Quality service: GRU Jetstar Asia Terminal is committed to delivering high-quality service, with a focus on ensuring a comfortable and enjoyable travel experience for its passengers.
    • Frequent flyer program: Jetstar Asia’s frequent flyer program, Club Jetstar, offers members exclusive benefits and rewards, making it an attractive option for frequent travelers.
    • Connecting flights: GRU Jetstar Asia Terminal coordinates with other airlines to facilitate seamless connections for passengers with onward travel from GRU.
Choosing to fly with Jetstar Asia from GRU provides passengers with a cost-effective, convenient, and enjoyable travel experience, with a focus on quality service and a wide range of travel options.

Parking and Transportation at São Paulo/Guarulhos–Governador André Franco Montoro International Airport

São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU) offers various parking and transportation options to ensure a convenient and hassle-free travel experience for passengers. Here are some of the key options:
    • Parking: GRU offers several parking options, including short-term, long-term, and economy parking. Passengers can choose the option that best suits their needs and budget. Additionally, there are designated parking spaces for passengers with disabilities and electric vehicle charging stations.
    • Taxis: Taxis are readily available at GRU, with designated taxi stands located outside each terminal. Passengers can expect a flat rate fare to Manhattan, with additional charges for tolls and tips.
    • Ride-hailing services: Passengers can also use ride-hailing services such as Uber and Lyft to get to and from GRU. Designated pick-up areas are located outside each terminal.
    • Public transportation: The AirTrain GRU is a convenient and affordable way to travel between GRU and various transportation hubs, including the Long Island Rail Road (LIRR), the São Paulo City Subway, and several bus lines.
    • Shuttle services: GRU offers various shuttle services, including shared-ride vans, private limousines, and hotel shuttles. These services can be arranged in advance or booked on-site.
    • Car rentals: Several car rental companies operate at GRU, providing passengers with the option to rent a car for their onward travel. Car rental facilities are located off-airport, and passengers can take a shuttle bus to reach them.
By taking advantage of the diverse parking and transportation options available at GRU Airport, Jetstar Asia passengers can ensure a hassle-free arrival and departure experience when traveling through the airline’s Terminal 5.

Nearby Hotels and Accommodation at São Paulo/Guarulhos–Governador André Franco Montoro International Airport

São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU) is surrounded by a variety of hotels and accommodations to suit different budgets and preferences. Some popular nearby options include:
    • TWA Hotel: Located within the iconic TWA Flight Center at GRU, this hotel offers a unique and stylish experience, with retro-inspired rooms and suites, multiple dining options, and a rooftop infinity pool.
    • Crowne Plaza GRU Airport São Paulo City: This hotel is located less than a mile from GRU and offers comfortable and spacious rooms, as well as a fitness center, restaurant, and bar.
    • Hilton São Paulo GRU Airport: This upscale hotel is located just a few minutes from GRU and offers modern rooms, an on-site restaurant, a fitness center, and a complimentary airport shuttle service.
    • Courtyard by Marriott São Paulo GRU Airport: This hotel is located just a short drive from GRU and offers comfortable rooms, a fitness center, a restaurant, and a complimentary airport shuttle service.
    • Comfort Inn GRU Airport: This budget-friendly hotel is located just a few miles from GRU and offers basic rooms with free Wi-Fi, a complimentary breakfast, and a complimentary airport shuttle service.
Passengers can research and book their preferred accommodation through various online platforms or by directly contacting the hotels and providers to ensure availability and secure the best rates. By choosing from the diverse range of hotels and accommodation options near GRU Airport, Jetstar Asia passengers can enjoy a seamless and comfortable travel experience, with easy access to the airline’s Terminal 5 departure point.

Special Assistance at São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU)

São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU) offers various special assistance services to ensure a comfortable and hassle-free travel experience for passengers with disabilities or special needs. Some of these services include:
    • Wheelchair assistance: GRU provides wheelchair assistance to passengers with mobility impairments. Passengers can request this service in advance or upon arrival at the airport.
    • Escort assistance: GRU offers escort assistance to passengers who require assistance navigating the airport, including those with visual or hearing impairments.
    • Accessible restrooms: GRU has accessible restrooms located throughout the airport, equipped with grab bars, wheelchair-accessible stalls, and other features to accommodate passengers with disabilities.
    • Service animals: GRU allows service animals to accompany passengers with disabilities, provided that the animals are properly trained and certified.
    • Accessible parking: GRU offers designated parking spaces for passengers with disabilities in all of its parking lots. These spaces are located near the terminal entrances and are clearly marked.
    • TTY phones: GRU provides TTY phones for passengers with hearing impairments, located throughout the airport.
    • Visual paging: GRU offers visual paging for passengers with hearing impairments, which displays important announcements and information on screens throughout the airport.
By leveraging the accessibility services at GRU Airport and Jetstar Asia’s dedicated special assistance offerings, passengers with special needs can enjoy a seamless and comfortable travel experience when flying with the airline.

Jetstar Asia Lounges and Waiting Areas at São Paulo/Guarulhos–Governador André Franco Montoro International Airport

Jetstar Asia operate its own lounges at São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU). However, passengers flying with Jetstar Asia can access partner lounges at GRU, depending on their ticket class, frequent flyer status, or lounge membership program. Some of the lounges that Jetstar Asia passengers can access at GRU include:
    • Air France Lounge: Located in Terminal 1, this lounge offers comfortable seating, complimentary food and beverages, showers, and a business center.
    • Swissport Lounge: Located in Terminal 4, this lounge offers comfortable seating, complimentary food and beverages, and a business center.
    • Lounge Club: This lounge network offers access to several lounges at GRU, including the Air France Lounge, Swissport Lounge, and others. Passengers can purchase a day pass or use their Lounge Club membership to access these lounges.
It is important to note that access to lounges may depend on the passenger’s ticket class, frequent flyer status, or lounge membership program. Passengers are advised to check with their airline or lounge membership program to confirm their eligibility and access privileges. For passengers who do not have access to a lounge, GRU offers several waiting areas throughout the airport, equipped with comfortable seating, charging stations, and other amenities to ensure a comfortable and convenient travel experience.

FAQs on GRU Airport Terminal Jetstar Asia

Here are the answers to the FAQs about Jetstar Asia’s operations at São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU):
What terminal does Jetstar Asia fly out of at GRU Airport?

Jetstar Asia flights depart from Terminal 5 at GRU Airport.

Where is the Jetstar Asia check-in counter located at São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU)?

Jetstar Asia has dedicated check-in counters and kiosks within Terminal 5 at GRU Airport.

Does São Paulo/Guarulhos–Governador André Franco Montoro International Airport have a Jetstar Asia lounge?

While Jetstar Asia does not have its own dedicated lounge at GRU Airport, passengers can access the GRU Terminal 5 Marketplace Lounge and the JetBlue Airspace Lounge.

Where can I find the Jetstar Asia baggage claim area at São Paulo/Guarulhos–Governador André Franco Montoro International Airport?

Jetstar Asia passengers can find their designated baggage claim areas within Terminal 5 at GRU Airport.

Does São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU) have a hotel?

Yes, there are several hotels located near GRU Airport, including the Courtyard by Marriott São Paulo GRU Airport, Hilton Garden Inn São Paulo/GRU Airport, and Fairfield Inn & Suites by Marriott São Paulo GRU Airport.

Where can I exchange currency at GRU Airport?

Currency exchange services are available at various locations throughout GRU Airport, including in the terminals and at the arrivals level.

Where can I find the Jetstar Asia ticket counter at GRU Airport?

Jetstar Asia’s ticket counters are located within Terminal 5 at GRU Airport.

Does São Paulo/Guarulhos–Governador André Franco Montoro International Airport have Wi-Fi?

Yes, GRU Airport offers free Wi-Fi connectivity throughout the terminals, including in Jetstar Asia’s Terminal 5.

Where can I find a charging station at GRU Airport?

Charging stations and power outlets are available in various areas of Terminal 5 and throughout the GRU Airport complex.

How early should I arrive at GRU Airport for a Jetstar Asia flight?

Jetstar Asia recommends that passengers arrive at GRU Airport at least 2 hours before their scheduled departure time.

Can I bring food through security at GRU Airport?

Yes, passengers are generally allowed to bring food through security at GRU Airport, as long as it complies with the Transportation Security Administration (TSA) regulations.

Can I store my luggage at GRU Airport?

GRU Airport offers various luggage storage and left luggage services for passengers, including within Terminal 5.

What is the address of the Jetstar Asia GRU Terminal?

The Jetstar Asia GRU Terminal is located at: Rod. Hélio Smidt, s/n – Cumbica, Guarulhos – SP, Brazil

What is the phone number for the Jetstar Asia GRU Terminal?

The phone number for the Jetstar Asia GRU Terminal is 55 11 2445-2945.

What amenities and services are available at the São Paulo/Guarulhos–Governador André Franco Montoro International Airport (GRU)?

GRU Airport, including Jetstar Asia’s Terminal 5, offers a range of amenities and services, such as retail stores, dining options, lounges, accessibility features, and ground transportation options.

What ground transportation options are available at the Jetstar Asia GRU Terminal?

Passengers can access the Jetstar Asia GRU Terminal via the AirTrain, taxis, rideshare services, and other public transportation options.

Are there any nearby hotels or accommodations for Jetstar Asia passengers at São Paulo/Guarulhos–Governador André Franco Montoro International Airport?

Yes, there are several hotels located in close proximity to GRU Airport, including the Courtyard by Marriott São Paulo GRU Airport, Hilton Garden Inn São Paulo/GRU Airport, and Fairfield Inn & Suites by Marriott São Paulo GRU Airport.

What special assistance is available at the Jetstar Asia GRU Terminal?

GRU Airport and Jetstar Asia offer a range of special assistance services, including wheelchair and electric cart assistance, accessible facilities, sensory-friendly spaces, and dedicated customer service support.

What is the process for handling lost or delayed baggage at the São Paulo/Guarulhos–Governador André Franco Montoro International Airport?

Passengers can report any issues with lost, delayed, or damaged baggage to the Jetstar Asia customer service representatives at the GRU Terminal 5.

How can I contact the Jetstar Asia GRU Terminal for further assistance?

To contact the Jetstar Asia GRU Terminal for further assistance, passengers can call 55 11 2445-2945 or visit the airline’s website.

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