When it comes to traveling to Japan, Japan Airlines (JAL) is a trusted name that provides a seamless and comfortable journey. One of the key touchpoints for JAL passengers is the airline’s operations at the Hong Kong International Airport (HKG) in Hong Kong City. Japan Airlines operates from Terminal 1 at Hong Kong International Airport (HKG). Japan Airlines HKG Terminal is a bustling hub of international travel, offering a wide range of amenities and services to ensure a comfortable and convenient journey for all passengers.
Japan Airlines HKG Terminal - Hong Kong International Airport

What is the Japan Airlines HKG Terminal Address and Location Map?

Japan Airlines operates out of Terminal 1 at Hong Kong International Airport (HKG), located at:

1 Sky Plaza Rd, Chek Lap Kok, Hong Kong SAR

The Japan Airlines HKG Terminal is located within Terminal 1 at HKG Airport. Passengers can refer to the terminal map to navigate their way through the various check-in counters, security checkpoints, and boarding gates.

Japan Airlines HKG Terminal Map

The terminal map shows the layout of Terminal 1, including the location of the Japan Airlines check-in area, departure gates, and other airport facilities and amenities. This helps passengers easily find their way around the terminal and access the services they need for their Japan Airlines flight.

How to Contact Japan Airlines Terminal HKG?

To contact Japan Airlines Terminal HKG, you can use the following methods:
Airport Name Hong Kong International Airport
Hong Kong International Airport Address 1 Sky Plaza Rd, Chek Lap Kok, Hong Kong SAR
Hong Kong International Airport Phone Number +1-877-777-6741 /  852 2181 8888
Japan Airlines Contact Number 1800 102 4135
Hong Kong International Airport Code HKG
Japan Airlines Ticket Counter Hours 24/7
Type International
Japan Airlines HKG Terminals Terminal 1
Japan Airlines Official Website http://www.jal.com/en
Official YouTube https://www.youtube.com/channel/
Official Twitter https://twitter.com/JALFlightInfo_e
Official Facebook https://www.facebook.com/JapanAirlinesWorldwide
Official Instagram https://www.instagram.com/japanairlines/
By having multiple contact options, Japan Airlines ensures passengers can easily get in touch with the airline’s staff at the HKG Terminal and receive the assistance they need for a smooth travel experience.

HKG Japan Airlines Terminal Departure

For passengers departing for Japan, Japan Airlines operates out of Terminal 1 at Hong Kong International Airport (HKG). Passengers traveling with Japan Airlines will check-in and depart from Terminal 1 at HKG Airport. This terminal is dedicated to Japan Airlines and other international carriers operating flights to destinations outside the Hong Kong. Terminal 1 at HKG is equipped with modern facilities and amenities to provide a seamless and comfortable travel experience for Japan Airlines passengers. Some of the key features of the Japan Airlines departure terminal include:
    • Check-in Counters: Japan Airlines Terminal HKG has dedicated check-in counters located within Terminal 1 where passengers can check-in for their flights, drop off baggage, and receive their boarding passes.
    • Security Checkpoint: Passengers departing on Japan Airlines flights will need to go through the security checkpoint located in Terminal 1. The terminal has multiple security lanes to facilitate efficient passenger screening.
    • Boarding Gates: Japan Airlines flights depart from the designated boarding gates within Terminal 1. Passengers can proceed to their assigned gate based on their flight information.
By departing from the dedicated Japan Airlines terminal at HKG, passengers can enjoy a streamlined and hassle-free journey when traveling to Japan with the airline. The terminal’s modern facilities and convenient layout ensure a smooth travel experience from check-in to boarding.

Japan Airlines HKG Terminal Arrivals

When arriving at Hong Kong International Airport (HKG) on a Japan Airlines flight, passengers will disembark at the airline’s dedicated arrivals terminal. When arriving at Hong Kong International Airport (HKG) on a Japan Airlines flight, passengers will disembark at the airline’s dedicated arrivals terminal. Key Features of the Japan Airlines Arrivals Terminal:
    • Immigration and Customs: Japan Airlines Terminal HKG Passengers will first go through the U.S. Customs and Border Protection (CBP) immigration and customs clearance process in Terminal 1. This is where travelers’ passports and documents are checked.
    • Baggage Claim: After clearing immigration, passengers can proceed to the baggage claim area to retrieve their checked luggage. Japan Airlines’ baggage carousels are located within Terminal 1.
By arriving at the dedicated Japan Airlines terminal, passengers can expect a seamless and organized process when entering the Hong Kong after their flight from Japan. The terminal’s layout and facilities are designed to make the arrivals experience as smooth and efficient as possible.
Japan Airlines HKG Terminal - Hong Kong International Airport

Queries Handled by Japan Airlines HKG Terminal

The Japan Airlines HKG Terminal is equipped to handle a wide range of queries and provide assistance to passengers before, during, and after their flight. Some of the queries that can be handled by the Japan Airlines HKG Terminal include:
    • Flight information: Japan Airlines Terminal HKG Passengers can check the status of their flight, find out about any delays or cancellations, and get information about gate assignments and boarding times.
    • Check-in: Japan Airlines Terminal HKG Passengers can check in for their flight, drop off their luggage, and get their boarding pass.
    • Baggage: Japan Airlines Terminal HKG Passengers can get help with lost or delayed baggage, report damaged baggage, and find out about baggage allowances and restrictions.
    • Immigration and customs: Japan Airlines Terminal HKG Passengers can get help with immigration and customs procedures, including filling out forms, getting visas, and declaring goods.
For any other queries or assistance, passengers can contact the Japan Airlines customer service team at the HKG Terminal or visit the official Japan Airlines website. The team is available 24/7 to ensure a smooth and enjoyable travel experience for all passengers.

Japan Airlines Facilities and Services Available at Hong Kong International Airport

Japan Airlines offers a range of facilities and services at Hong Kong International Airport (HKG) to ensure a comfortable and convenient travel experience for all passengers. Some of the facilities and services available at the Japan Airlines HKG Terminal include:
    • Check-in counters: HKG Japan Airlines Terminal Passengers can check in for their flight, drop off their luggage, and get their boarding pass at the check-in counters.
    • Duty-free shops: HKG Japan Airlines Terminal Passengers can shop for duty-free items, including perfume, cosmetics, electronics, and more.
    • Restaurants and cafes: The HKG Japan Airlines Terminal offers a range of dining options, including restaurants, cafes, and fast-food outlets.
    • Currency exchange: HKG Japan Airlines Terminal Passengers can exchange currency and get travel money at the terminal.
    • Luggage storage: Japan Airlines Terminal HKG Passengers can store their luggage at the terminal for a fee.
    • Wi-Fi: The Japan Airlines Terminal HKG offers free Wi-Fi to all passengers.
For more information about the facilities and services available at the Japan Airlines HKG Terminal, please visit the official Japan Airlines website or contact their customer service team.

Why Must You Choose Japan Airlines HKG Terminal?

There are several reasons why you might choose to fly with Japan Airlines from Hong Kong International Airport (HKG):
    • Convenient location: Japan Airlines operates from Terminal 1 at HKG, which is easily accessible by car, taxi, or public transportation.
    • Comprehensive facilities and services: HKG Japan Airlines Terminal offers a range of facilities and services at the HKG Terminal to ensure a comfortable and convenient travel experience, including lounges, duty-free shops, restaurants, and more.
    • Excellent customer service: HKG Japan Airlines Terminal is known for its exceptional customer service, with a dedicated team available 24/7 to assist passengers with any queries or concerns.
    • Competitive fares: HKG Japan Airlines Terminal offers competitive fares for flights from HKG, making it an affordable option for travelers.
    • High-quality in-flight experience: HKG Japan Airlines Terminal offers a high-quality in-flight experience, with comfortable seating, delicious food and drinks, and a wide range of entertainment options.
    • Extensive route network: Japan Airlines operates flights to a wide range of destinations around the world, making it easy to find a flight that suits your travel plans.
By selecting Japan Airlines and utilizing the dedicated HKG Terminal, passengers can enjoy a comprehensive and hassle-free travel experience, making their journey to Japan or beyond more enjoyable and memorable.

Parking and Transportation at Hong Kong International Airport

When traveling through the Japan Airlines terminal at Hong Kong International Airport (HKG), passengers have several parking and transportation options available to them. Parking at HKG Airport:
    • On-site Parking Lots: The airport has several on-site parking lots, including short-term and long-term options, located near the terminals. Passengers can choose the lot that best suits their needs and budget.
    • Valet Parking: HKG Airport also provides a valet parking service, offering a convenient option for passengers who prefer to have their car parked for them.
    • Off-site Parking Facilities: There are also several off-site parking lots and garages near the airport that offer shuttle services to the terminals, providing additional parking options for passengers.
Ground Transportation:
    • Taxis: Taxi stands are available outside the terminal, providing a direct and convenient way to reach your destination.
    • Rideshare Services: Popular rideshare services, such as Uber and Lyft, operate at HKG Airport, allowing passengers to book and access their rides directly from the terminal.
    • Public Transportation: The airport is well-connected to the Hong Kong City public transportation system, including the AirTrain HKG, which connects the terminals to the subway and regional rail services.
    • Shuttle Services: Various shuttle services, including hotel and off-site parking shuttles, are available to transport passengers to and from the Japan Airlines HKG Terminal.
    • Rental Cars: HKG Japan Airlines Terminal Passengers can also rent cars from the on-site rental car facilities at HKG Airport, providing the flexibility of self-driving during their trip.
By offering a range of convenient parking and transportation options, the Japan Airlines HKG Terminal ensures that passengers can seamlessly arrive at and depart from the airport, making their overall travel experience more efficient and hassle-free.

Nearby Hotels and Accommodation at Hong Kong International Airport

There are several hotels and accommodations located near Hong Kong International Airport (HKG) for travelers who need a place to stay before or after their flight. Here are some of the options available:
    • Crowne Plaza HKG Airport Hong Kong City: This hotel is located just minutes from HKG and offers a free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, and an on-site restaurant.
    • Hilton Hong Kong HKG Airport: Located just a few minutes from HKG, this hotel offers a free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, and an on-site restaurant.
    • Courtyard by Marriott Hong Kong HKG Airport: This hotel is located just a few minutes from HKG and offers a free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, and an on-site restaurant.
    • Radisson Hotel HKG Airport: Located just minutes from HKG, this hotel offers a free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, and an on-site restaurant.
    • Hampton Inn NY-HKG: This hotel is located just a few minutes from HKG and offers a free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, and a complimentary hot breakfast.
By having a range of hotel and accommodation options in close proximity to the Japan Airlines HKG Terminal, passengers can easily find a comfortable place to rest before or after their flights, ensuring a smooth and stress-free travel experience.

Special Assistance at Hong Kong International Airport (HKG)

Hong Kong International Airport (HKG) offers a range of special assistance services for passengers with disabilities or special needs. Here are some of the services available:
    • Wheelchair assistance: Passengers who require wheelchair assistance can request this service when they book their flight or at the airport. Wheelchair assistance is available from the curb to the gate and from the gate to the curb.
    • Accessible restrooms: All restrooms at HKG are accessible and equipped with grab bars and other features to make them easier to use for passengers with disabilities.
    • Service animals: Passengers traveling with service animals are welcome at HKG. Service animals are allowed in all areas of the airport, and there are designated relief areas for service animals.
    • TTY phones: TTY phones are available at various locations throughout the airport for passengers who are deaf or hard of hearing.
    • Visual paging: Visual paging is available for passengers who are deaf or hard of hearing. Passengers can request visual paging at the airport information desk.
    • Accessible parking: Accessible parking spaces are available in all HKG parking lots. Passengers with a valid disabled parking permit can park in these spaces.
    • Assistance with luggage: Passengers who require assistance with their luggage can request this service when they book their flight or at the airport.
To access these special assistance services, passengers are encouraged to inform Japan Airlines or the HKG Terminal staff of their specific needs in advance, allowing the airline to make the necessary arrangements and ensure a seamless travel experience. By providing these special assistance services, Japan Airlines and the HKG Terminal demonstrate their commitment to inclusivity and accessibility, ensuring that all passengers, regardless of their needs, can enjoy a comfortable and stress-free journey.

Japan Airlines Lounges and Waiting Areas at Hong Kong International Airport

Japan Airlines offers lounges and waiting areas for passengers at Hong Kong International Airport (HKG) to ensure a comfortable and relaxing travel experience. Here are some of the options available:
    • Sakura Lounge: The Sakura Lounge is a premium lounge for Japan Airlines passengers. Located in Terminal 1, the lounge features comfortable seating, complimentary food and beverages, and a range of amenities, including showers, Wi-Fi, and a business center.
    • Diamond Premier Lounge: The Diamond Premier Lounge is a premium lounge for Japan Airlines passengers who are members of the JAL Mileage Bank Diamond or Premier status. Located in Terminal 1, the lounge features comfortable seating, complimentary food and beverages, and a range of amenities, including showers, Wi-Fi, and a business center.
    • Waiting Areas: Japan Airlines also offers waiting areas for passengers in Terminal 1. These areas feature comfortable seating, Wi-Fi, and charging stations for electronic devices. Passengers can relax and wait for their flight in these areas.
The waiting areas are designed to ensure a pleasant and productive experience for passengers as they await their departure. By offering both a premium lounge and well-appointed waiting areas, Japan Airlines ensures that all its passengers, whether traveling in first, business, or economy class, can enjoy a comfortable and relaxing experience while passing through the HKG Terminal.

FAQs on HKG Airport Terminal Japan Airlines

Here are the answers to the FAQs:
What terminal does Japan Airlines fly out of at HKG Airport?

Japan Airlines operates out of Terminal 1 at Hong Kong International Airport (HKG).

Where is the Japan Airlines check-in counter at Hong Kong International Airport (HKG)?

The Japan Airlines check-in counters are located within Terminal 1 at HKG Airport.

Does Hong Kong International Airport have a Japan Airlines lounge?

Yes, Japan Airlines operates a dedicated lounge for its business and first-class passengers within Terminal 1 at HKG Airport.

Where can I find the Japan Airlines baggage claim area at Hong Kong International Airport?

The Japan Airlines baggage claim carousels are located within Terminal 1 at HKG Airport.

Does Hong Kong International Airport (HKG) have a hotel?

Yes, HKG Airport has several hotels located in close proximity, including the Courtyard by Marriott, Hilton Garden Inn, and Radisson Hotel.

Where can I exchange currency at HKG Airport?

Currency exchange services are available at various locations throughout the terminals at HKG Airport.

Where can I find the Japan Airlines ticket counter at HKG Airport?

The Japan Airlines ticket counters are situated within Terminal 1 at HKG Airport.

Does Hong Kong International Airport have Wi-Fi?

Yes, HKG Airport provides free Wi-Fi connectivity throughout the terminals for passengers.

Where can I find a charging station at HKG Airport?

Charging stations with power outlets and USB ports are available at various locations within the HKG Airport terminals.

How early should I arrive at HKG Airport for a Japan Airlines flight?

It is recommended to arrive at the HKG Terminal at least 2 hours prior to your scheduled Japan Airlines flight departure.

Can I bring food through security at HKG Airport?

Yes, passengers are generally allowed to bring food items through the security checkpoint at HKG Airport, subject to TSA regulations.

Can I store my luggage at HKG Airport?

Yes, HKG Airport offers luggage storage and left luggage services for passengers.

What is the address of the Japan Airlines HKG Terminal?

The Japan Airlines HKG Terminal address is 1 Sky Plaza Rd, Chek Lap Kok, Hong Kong SAR.

What is the phone number for the Japan Airlines HKG Terminal?

The Japan Airlines HKG Terminal Phone Number is 852 2181 8888.

What amenities and services are available at the Hong Kong International Airport (HKG)?

HKG Airport offers a range of amenities and services, including dining options, retail shops, lounges, currency exchange, and ground transportation.

What ground transportation options are available at the Japan Airlines HKG Terminal?

Passengers can access taxis, rideshare services, public transportation, and shuttle services from the Japan Airlines HKG Terminal.

Are there any nearby hotels or accommodations for Japan Airlines passengers at Hong Kong International Airport?

Yes, there are several hotels located in close proximity to HKG Airport, including the Courtyard by Marriott, Hilton Garden Inn, and Radisson Hotel.

What special assistance is available at the Japan Airlines HKG Terminal?

The Japan Airlines HKG Terminal provides special assistance services, such as wheelchair and mobility aid, unaccompanied minors, passengers with disabilities, and language support.

What is the process for handling lost or delayed baggage at the Hong Kong International Airport?

Passengers should report any lost or delayed baggage to the Japan Airlines staff at the HKG Terminal, who will assist with the claim and recovery process.

How can I contact the Japan Airlines HKG Terminal for further assistance?

Passengers can contact the Japan Airlines HKG Terminal by calling 852 2181 8888.

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