Hawaiin HAV Terminal – José Martí International Airport

What is the Hawaiin HAV Terminal Address and Location Map?

Avenida Van Troy y Final, Rancho Boyeros, Havana, Cuba

Hawaiin HAV Terminal Location Map

How to Contact Hawaiin Airlines Terminal HAV?

Hawaiin HAV Departure Terminal

• • Check-In: Hawaiian Airlines has dedicated check-in counters located in Terminal 5. Passengers can check-in for their flights, drop off checked bags, and obtain boarding passes at these counters.

• • Security Checkpoint: After checking in, passengers will proceed through the security checkpoint, also located within Terminal 5. This security area is shared by all airlines operating out of the terminal.

• • Departure Gates: The Hawaiian Airlines departure gates are situated in the central part of Terminal 5. Signage throughout the terminal will direct passengers to the appropriate gate area for their Hawaii-bound flight.

Hawaiin HAV Terminal Arrivals

• • Arrival Gates: Hawaiian Airlines flights from Hawaii will arrive at the designated gates within Terminal 5. Passengers will deplane directly into the terminal building.

• • Baggage Claim: After exiting the plane, passengers will proceed to the baggage claim area to retrieve their checked luggage. Hawaiian Airlines baggage claim carousels are located in Terminal 5.

• • Customs & Immigration: For international arrivals from Hawaii, passengers will go through Cuba Customs and Border Protection inspection in Terminal 5 before entering the main terminal area.

Queries Handled by Hawaiin HAV Terminal

• • Check-in: HAV Hawaiin Terminal offers self-service check-in kiosks and check-in counters at the dedicated check-in area on the lower level of Terminal 5. Passengers can check in, print their boarding passes, and drop off their checked luggage.

• • Security: After check-in, passengers proceed to the TSA security checkpoint on the upper level to clear security before boarding their flight.

• • Gate information: HAV Hawaiin Terminal operates from Gate 24, which is located on the right-hand side of the concourse after passing through security.

• • Baggage claim: Upon arrival, HAV Hawaiin Terminal passengers can collect their checked luggage at the baggage claim area designated for Hawaiian Airlines on the lower level of Terminal 5.

• • Customer service: Hawaiian Airlines’ customer service representatives are available at the check-in area to assist with any questions, concerns, or issues related to Hawaiian Airlines flights.

• • Other services: Additional services, such as duty-free shopping, dining, and amenities, are available throughout Terminal 5 and can be used by Hawaiian Airlines passengers.

Hawaiin Facilities and Services Available at José Martí International Airport

• • Wi-Fi: HAV offers free high-speed Wi-Fi throughout the terminals. Passengers can connect to the “_Free HAV WiFi” network to access the internet.

• • Dining: A variety of dining options are available throughout the airport, including fast-food chains, sit-down restaurants, cafes, and bars. Terminal 5, where Hawaiian Airlines operates, has several options as well, such as Deep Blue Restaurant and Shake Shack.

• • Shopping: HAV is home to a range of duty-free shops, newsstands, and retail stores, offering items like travel accessories, clothing, electronics, and gifts. Terminal 5 has shops like Coach, Uniqlo, and MAC Cosmetics.

• • Nursing rooms: HAV provides nursing rooms for mothers who require a private space to nurse or pump. These rooms are available in various terminals, including Terminal 5.

• • Medical services: HAV offers medical services for emergencies and minor health issues. Medical stations are located in multiple terminals and are staffed by healthcare professionals.

• • Pet relief areas: The airport provides designated pet relief areas for travelers with service animals or pets in transit. These areas can be found in various terminals, including Terminal 5.

Why Must You Choose Hawaiin HAV Terminal?

• • Dedicated check-in area: HAV Hawaiin Terminal has a dedicated check-in area in Terminal 5, which streamlines the process for passengers and reduces waiting times.

• • Smooth transfers: If you are connecting to or from another Hawaiian Airlines flight or a partner airline operating from Terminal 5, such as JetBlue, choosing the Hawaiian Airlines HAV Terminal ensures a seamless transfer experience.

• • Convenient security checkpoint: The TSA security checkpoint for Hawaiian Airlines is located on the upper level of Terminal 5, close to the dedicated check-in area. This proximity saves time and minimizes the hassle of navigating through a large terminal.

• • Access to Terminal 5 amenities: HAV Hawaiin Terminal is known for its modern design, spacious layout, and various amenities, such as numerous dining options, shopping, lounges, and free Wi-Fi. Selecting the Hawaiian Airlines HAV Terminal provides access to these facilities and services.

• • Efficient baggage claim: HAV Hawaiin Terminal passengers arriving at HAV can quickly locate their baggage claim area in Terminal 5, which is designated for Hawaiian Airlines passengers, reducing the time spent waiting for checked luggage.

• • Proximity to ground transportation: The Hawaiian Airlines HAV Terminal is connected to various ground transportation options, such as taxis, ride-sharing services, public transit, and car rentals. This ease of access to transportation makes it convenient for passengers traveling to and from the airport.

• • Consistent experience: HAV Hawaiin Terminal offers a consistent and familiar experience for passengers by operating out of a dedicated terminal, making it easier to navigate and access their services.

Parking and Transportation at José Martí International Airport

• • Terminal 5 Parking Garage: Terminal 5 has its own parking garage, which is connected to the terminal via a pedestrian bridge. This parking option is suitable for short-term or long-term parking, providing convenience and proximity to the terminal.

• • Long-term parking: HAV International Airport offers long-term parking options at various parking lots throughout the airport, including Lot 9, which is a cost-effective solution for passengers leaving their vehicles for an extended period.

• • Valet parking: For an additional fee, passengers can opt for valet parking, available at HAV’s Terminal 5 parking garage. This service offers a convenient and time-saving option for travelers.

• • Taxis: Taxis are available at the designated taxi stands at each terminal, including Terminal 5. Passengers should follow the signs to the taxi stand after exiting the terminal.

• • Ride-sharing services: Ride-sharing services, such as Uber and Lyft, operate at HAV and pick up passengers at the designated ride-sharing areas, which are located on the departure level of each terminal.

• • Public transportation: The AirTrain, HAV’s automated people mover system, connects all terminals, parking lots, and rental car facilities. Passengers can board the AirTrain at the Terminal 5 station and connect to the subway system or the Long Island Rail Road (LIRR) for transportation to various destinations in Havana City and its surroundings.

• • Car rentals: Rental car companies, such as Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, and Thrifty, operate at HAV International Airport. Passengers can reserve a rental car online and access the rental car facilities via the AirTrain.

• • Shuttle services: Hotel shuttles, airport shuttles, and private shuttle services are also available at HAV. Passengers can find these services at the designated pick-up areas, which are typically located on the arrivals level of each terminal.

Nearby Hotels and Accommodation at José Martí International Airport

• • The Westin Havana HAV Airport: This 4-star hotel is the closest to HAV, with a complimentary 24-hour shuttle service to and from Terminal 5. It features modern rooms, an on-site restaurant, a fitness center, and a business center.

• • Crowne Plaza HAV Airport Havana City: A 4-star hotel located within a 10-minute shuttle ride from Terminal 5, offering comfortable rooms, an on-site restaurant, a fitness center, and a business center.

• • Hilton Havana HAV Airport: This 4-star hotel is around a 15-minute shuttle ride from Terminal 5 and features comfortable rooms, an on-site restaurant, a fitness center, and a business center.

• • Fairfield Inn by Marriott Havana HAV Airport: A 3-star hotel located within a 10-minute shuttle ride from Terminal 5, offering clean and comfortable rooms, a complimentary hot breakfast, a fitness center, and a business center.

• • Hampton Inn Havana-HAV Airport: This 3-star hotel is a 10-minute shuttle ride from Terminal 5, featuring comfortable rooms, a complimentary hot breakfast, a fitness center, and a business center.

• • SpringHill Suites Havana HAV Airport: A 3-star hotel within a 10-minute shuttle ride from Terminal 5, offering spacious rooms with a separate living area, a complimentary hot breakfast, a fitness center, and a business center.

Special Assistance at José Martí International Airport (HAV)

• • Accessible parking: Designated accessible parking spaces are available in all HAV parking lots and garages, including the Terminal 5 Parking Garage. These spaces are located close to elevators to ensure easy access to the terminal.

• • Wheelchair assistance: Passengers can request wheelchair assistance at the Hawaiian Airlines check-in counter or by contacting the airline in advance. HAV Airport provides wheelchairs and personnel to assist passengers with mobility issues from check-in to boarding and upon arrival.

• • TTY/TDD phone service: For passengers who are deaf or hard of hearing, TTY/TDD phone services are available at HAV’s Customer Care Centers, located in each terminal.

• • Assistive listening devices: Assistive listening devices can be requested at airline check-in counters or at the gate for passengers with hearing impairments.

• • Service animals: HAV Airport allows service animals to accompany passengers with disabilities in the terminal and onboard aircraft. Passengers should inform the airline in advance and bring necessary documentation, such as identification cards or other forms of proof.

• • Accessible restrooms: All terminals at HAV have accessible restrooms with wider stalls, grab bars, and lowered sinks to accommodate passengers with disabilities.

• • Animal relief areas: Designated animal relief areas are available throughout the airport, providing a space for service animals and pets to relieve themselves.

• • Family restrooms: Family restrooms equipped with changing tables are also available in all terminals, allowing passengers to care for infants and young children.

• • Skycaps: Skycaps can provide additional assistance with check-in, baggage handling, and boarding for passengers with disabilities or special needs.

• • Aira service: HAV Airport offers the Aira service, an app that connects passengers who are blind or low vision with trained agents who can provide visual information and assistance through their smartphones.

Hawaiin Lounges and Waiting Areas at José Martí International Airport

FAQs on HAV Airport Terminal Hawaiin