Cebu Pacific, Philippines’ leading low-cost carrier, has established a strong presence at the Greater Rochester International Airport (ROC) in Rochester. The Cebu Pacific ROC Terminal providing travelers with a convenient and affordable way to explore the Philippines and beyond.
Cebu Pacific ROC Terminal - Greater Rochester International Airport

What is the Cebu Pacific ROC Terminal Address and Location Map?

Cebu Pacific Air operates from the ROC Terminal 4, located at:

1200 Brooks Ave, Rochester, NY 14624, American States

Cebu Pacific Air ROC Terminal Map

We provides travelers with a comprehensive overview of the terminal’s layout and facilities, including the location of the Cebu Pacific Air check-in counters, departure gates, and other amenities within the terminal. The ROC Terminal 4 map helps passengers easily navigate the terminal and locate the Cebu Pacific Air facilities they need, ensuring a smooth and hassle-free travel experience.

How to Contact Cebu Pacific Terminal ROC?

To contact Cebu Pacific Terminal in ROC, you can use the following methods:
Airport Name Greater Rochester International Airport
Greater Rochester International Airport Address 1200 Brooks Ave, Rochester, NY 14624, American States
Greater Rochester International Airport Phone Number +1-877-445-3112 /  1 585-753-7000
Cebu Pacific Contact Number/Chat Support https://www.cebupacificair.com/
Greater Rochester International Airport Code ROC
Cebu Pacific Ticket Counter Hours 24/7
Type International
Cebu Pacific ROC Terminals Terminal 4
Cebu Pacific Official Website https://www.cebupacificair.com/
Official YouTube https://www.youtube.com/user/Cebupacificair
Official Facebook https://www.facebook.com/cebupacificairphilippines/
Official Instagram https://www.instagram.com/cebupacificair/
The Cebu Pacific Air staff at the ROC Terminal 4 are available to answer calls and provide helpful information to ensure a smooth travel experience for their customers. In addition to the phone number, passengers can also reach out to Cebu Pacific Air through their official website, mobile app, or social media channels for any other inquiries or concerns related to their travel plans and the ROC Terminal operations.

ROC Cebu Pacific Terminal Departure

Cebu Pacific Air operates from Terminal 4 at Greater Rochester International Airport (ROC) for departures. If you’re departing from ROC on a Cebu Pacific Air flight, you will need to go to Terminal 4 for check-in and boarding. Here are some tips to help you navigate the Cebu Pacific ROC Departure Terminal:
    • Check-in: Upon arrival at Terminal 4, head to the Cebu Pacific Air check-in counters, which are typically located on the upper level (Departures) of the terminal. You can check-in your luggage and obtain your boarding pass here.
    • Security screening: After check-in, proceed to the security checkpoint. Be sure to have your boarding pass and identification documents ready for inspection.
    • Departure gates: Once you’ve cleared security, consult your boarding pass or the flight information displays within the terminal to find the departure gate for your flight. Gates for Cebu Pacific Air flights are located within Terminal 4.
By familiarizing yourself with the layout of Terminal 4 and following these tips, you can ensure a smooth and stress-free departure experience with Cebu Pacific Air at ROC.

Cebu Pacific ROC Terminal Arrivals

Cebu Pacific Air operates from Terminal 4 at Greater Rochester International Airport (ROC) for arrivals. If you’re arriving at ROC on a Cebu Pacific Air flight, you will be landing at Terminal 4. Here are some tips to help you navigate the Cebu Pacific ROC Arrivals Terminal:
    • Baggage claim: Upon arrival at Terminal 4, proceed to the baggage claim area to retrieve your checked luggage. The baggage claim area is typically located on the lower level (Arrivals) of the terminal. Be sure to check the flight information displays to determine which carousel your luggage will be delivered to.
    • Customs and immigration: If you’re an international passenger, you’ll need to clear customs and immigration upon arrival. Follow the signs to the customs and immigration area, where you’ll present your passport and any required documents for inspection.
By familiarizing yourself with the layout of Terminal 4 and following these tips, you can ensure a smooth and stress-free arrival experience with ROC Cebu Pacific Terminal.
Cebu Pacific ROC Terminal - Greater Rochester International Airport

Queries Handled by Cebu Pacific ROC Terminal

The ROC Cebu Pacific Terminal handles a variety of queries and issues related to travel with Cebu Pacific Air. Here are some examples of the types of queries that can be handled at the terminal:
    • Flight information: The ROC Cebu Pacific Terminal can provide information on flight schedules, delays, cancellations, and other flight-related inquiries.
    • Check-in: The ROC Cebu Pacific Terminal can assist with check-in procedures, including issuing boarding passes, checking luggage, and selecting seats.
    • Baggage: The ROC Cebu Pacific Terminal can provide assistance with baggage-related inquiries, such as lost or delayed luggage, baggage weight and size restrictions, and special baggage handling procedures.
    • Immigration and customs: The ROC Cebu Pacific Terminal can provide information on immigration and customs procedures, including visa requirements, customs declarations, and duty-free allowances.
    • Special needs: The ROC Cebu Pacific Terminal can provide assistance for passengers with special needs, such as wheelchair assistance, special meals, and other accommodations.
    • Customer service: The ROC Cebu Pacific Terminal can assist with general customer service inquiries, such as flight changes, cancellations, and refunds.
By visiting the ROC Cebu Pacific Terminal or contacting the airline directly, passengers can receive assistance with a wide range of travel-related inquiries and issues.

Cebu Pacific Facilities and Services Available at Greater Rochester International Airport

ROC Cebu Pacific Terminal offers several facilities and services to make travel more convenient and comfortable for passengers at Greater Rochester International Airport (ROC). Here are some examples of the facilities and services available:
    • Check-in counters: Cebu Pacific Terminal ROC has dedicated check-in counters at Terminal 4 of ROC Airport. Passengers can check in for their flights, receive their boarding passes, and check their luggage at these counters.
    • Departure gates: ROC Cebu Pacific Terminal operates from departure gates located within Terminal 4. Passengers can check the flight information displays within the terminal to find the gate for their flight.
    • Baggage services: ROC Cebu Pacific Terminal offers baggage services, including baggage storage, baggage wrapping, and baggage delivery.
    • In-flight services: ROC Cebu Pacific Terminal offers a range of in-flight services, including meals, snacks, and beverages, as well as in-flight entertainment.
    • Customer service: ROC Cebu Pacific Terminal has a customer service desk at Terminal 4, where passengers can get assistance with flight changes, cancellations, and other inquiries.
By taking advantage of these facilities and services, passengers can enjoy a more comfortable and convenient travel experience with Cebu Pacific Terminal ROC .

Why Must You Choose Cebu Pacific ROC Terminal?

There are several reasons why you may choose Cebu Pacific Terminal ROC for your travel needs:
    • Convenient location: Cebu Pacific Air operates from Terminal 4 at Greater Rochester International Airport (ROC), which is one of the busiest airports in the world. Terminal 4 is conveniently located and offers easy access to transportation and other amenities.
    • Wide range of destinations: Cebu Pacific Terminal ROC offers flights to a wide range of destinations, both domestic and international. Whether you’re traveling for business or pleasure, Cebu Pacific Air can get you where you need to go.
    • Affordable fares: Cebu Pacific Terminal ROC is known for offering affordable fares, making it a popular choice for budget-conscious travelers.
    • Quality service: Despite its low fares, Cebu Pacific Terminal ROC provides quality service to its passengers. From check-in to boarding, passengers can expect a smooth and hassle-free travel experience.
    • Modern facilities: Cebu Pacific Terminal ROC operates from modern facilities at ROC Terminal 4, including dedicated check-in counters, departure gates, and lounges.
    • Special assistance: Cebu Pacific Terminal ROC provides special assistance for passengers with disabilities or special needs, ensuring that everyone can travel comfortably and safely.
    • Customer service: Cebu Pacific Terminal ROC has a customer service desk at Terminal 4, where passengers can get assistance with flight changes, cancellations, and other inquiries.
By choosing Cebu Pacific ROC Terminal, passengers can enjoy a convenient, affordable, and comfortable travel experience.

Parking and Transportation at Greater Rochester International Airport

Greater Rochester International Airport (ROC) offers a variety of parking and transportation options for passengers and visitors. Here are some of the options available:
    • Parking: ROC offers several parking options, including short-term parking, long-term parking, and economy parking. Short-term parking is available in the central terminal area, while long-term and economy parking are located further away from the terminals.
    • Public transportation: ROC is well-connected to public transportation options, including buses, subways, and trains. The AirTrain ROC provides a convenient way to travel between terminals and to nearby subway and train stations.
    • Taxis: Taxis are readily available at ROC and can be found at designated taxi stands outside each terminal. Taxis operate on a metered fare system, and the cost will depend on the distance traveled.
    • Ride-sharing: Ride-sharing services such as Uber and Lyft are also available at ROC. Passengers can use the ride-sharing apps to request a ride and pay for their trip electronically.
    • Car rentals: Several car rental companies operate at ROC, including Avis, Hertz, and Enterprise. Passengers can rent a car for their trip and pick it up at designated rental car facilities located near the airport.
By using these parking and transportation options, passengers can easily access ROC and travel to their final destination.

Nearby Hotels and Accommodation at Greater Rochester International Airport

Greater Rochester International Airport (ROC) is located near several hotels and accommodations, making it easy for travelers to find a place to stay before or after their flight. Here are some nearby hotels and accommodations:
    • Courtyard by Marriott Rochester ROC Airport: This hotel is located just minutes from ROC and offers a free shuttle service to and from the airport. The hotel features modern rooms, a fitness center, and an on-site restaurant.
    • Hilton Rochester ROC Airport: This hotel is located just a short drive from ROC and offers a free shuttle service to and from the airport. The hotel features spacious rooms, a fitness center, and an on-site restaurant.
    • Hyatt Regency ROC Airport at Resorts World Rochester: This hotel is located near ROC and offers a free shuttle service to and from the airport. The hotel features modern rooms, a fitness center, and an on-site casino.
    • Best Western ROC Airport Hotel: This hotel is located just a short drive from ROC and offers a free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, and an on-site restaurant.
    • Radisson Hotel ROC Airport: This hotel is located just minutes from ROC and offers a free shuttle service to and from the airport. The hotel features spacious rooms, a fitness center, and an on-site restaurant.
By staying at these nearby hotels and accommodations, travelers can easily access ROC and enjoy a comfortable and convenient stay before or after their flight.

Special Assistance at Greater Rochester International Airport (ROC)

Greater Rochester International Airport (ROC) offers a range of special assistance services for passengers with disabilities or special needs. Here are some of the services available:
    • Wheelchair assistance: ROC provides wheelchair assistance for passengers who require it. Passengers can request wheelchair assistance when they make their reservation or at the airport.
    • Accessible restrooms: ROC has accessible restrooms throughout the airport, including in the terminals and parking lots.
    • TTY/TDD services: ROC has TTY/TDD services available for passengers who are deaf or hard of hearing. These services can be requested at the airport or by contacting the airport’s disability services office.
    • Service animal relief areas: ROC has designated service animal relief areas throughout the airport. These areas are equipped with waste disposal bags and are located near the terminals.
    • Visual paging: ROC has visual paging services available for passengers who are deaf or hard of hearing. These services can be requested at the airport or by contacting the airport’s disability services office.
    • Accessible parking: ROC has accessible parking spaces available for passengers with disabilities. These spaces are located in the parking lots near the terminals.
By taking advantage of these special assistance services, passengers with disabilities or special needs can travel comfortably and safely at ROC.

Cebu Pacific Lounges and Waiting Areas at Greater Rochester International Airport

Cebu Pacific currently operate lounges at Greater Rochester International Airport (ROC). Passengers can still find comfortable waiting areas throughout the airport. Terminal 4, where Cebu Pacific operates, has a variety of seating options, including chairs, benches, and long couches. Passengers can also find charging stations, free Wi-Fi, and a variety of food and beverage options throughout the terminal. Additionally, ROC offers several lounges that can be accessed by passengers with certain credit cards, elite status, or by purchasing a day pass. Some of the lounges available at ROC include:
    • Delta Sky Club: Located in Terminal 4, the Delta Sky Club offers comfortable seating, complimentary food and beverages, and shower facilities.
    • Air India Maharaja Lounge: Located in Terminal 4, the Air India Maharaja Lounge offers comfortable seating, complimentary food and beverages, and shower facilities.
    • Swiss Business Class Lounge: Located in Terminal 4, the Swiss Business Class Lounge offers comfortable seating, complimentary food and beverages, and shower facilities.
Cebu Pacific operate lounges at ROC, passengers can still find comfortable waiting areas and lounges throughout the airport.

FAQs on ROC Airport Terminal Cebu Pacific

Here are the answers to the FAQs you provided:
What terminal does Cebu Pacific fly out of at ROC Airport?

Cebu Pacific Air flights depart from the ROC Terminal 4 at the Greater Rochester International Airport.

Where is the Cebu Pacific check-in counter located at Greater Rochester International Airport (ROC)?

The Cebu Pacific Air check-in counters are located within the ROC Terminal 4.

Does Greater Rochester International Airport have a Cebu Pacific lounge?

No, Cebu Pacific Air does not have a dedicated lounge at the Greater Rochester International Airport. However, Cebu Pacific Air passengers can access the general departure lounge facilities within the ROC Terminal 4.

Where can I find the Cebu Pacific baggage claim area at Greater Rochester International Airport?

Arriving Cebu Pacific Air passengers can collect their checked baggage from the designated baggage claim areas within the ROC Terminal.

Does Greater Rochester International Airport (ROC) have a hotel?

Yes, ROC Airport has several on-site hotel options, including the Courtyard by Marriott ROC Airport, the TWA Hotel, and the Hilton Garden Inn ROC Airport.

Where can I exchange currency at ROC Airport?

ROC Airport offers currency exchange services and ATMs located throughout the terminals, including the ROC Terminal 4 where Cebu Pacific Air operates.

Where can I find the Cebu Pacific ticket counter at ROC Airport?

The Cebu Pacific Air ticket counters are located within the ROC Terminal 4.

Does Greater Rochester International Airport have Wi-Fi?

Yes, ROC Airport provides free Wi-Fi access for passengers throughout the terminals, including the ROC Terminal 4.

Where can I find a charging station at ROC Airport?

Charging stations and power outlets are available in various areas of the ROC Terminal 4 and other terminals for passengers to charge their electronic devices.

How early should I arrive at ROC Airport for a Cebu Pacific flight?

It is recommended that Cebu Pacific Air passengers arrive at the ROC Terminal 4 at least 3 hours prior to their scheduled departure time to allow for check-in, security, and boarding procedures.

Can I bring food through security at ROC Airport?

Yes, passengers can bring food through security checkpoints at ROC Airport, subject to TSA regulations and guidelines.

Can I store my luggage at ROC Airport?

ROC Airport offers luggage storage and locker facilities for passengers who need to store their belongings during their time at the airport.

What is the address of the Cebu Pacific ROC Terminal?

The Cebu Pacific Air ROC Terminal is located at 1200 Brooks Ave, Rochester, NY 14624, American States.

What is the phone number for the Cebu Pacific ROC Terminal?

The phone number for the Cebu Pacific Air ROC Terminal is 1 585-753-7000.

What amenities and services are available at the Greater Rochester International Airport (ROC)?

ROC Airport offers a wide range of amenities and services, including restaurants, shops, banking facilities, currency exchange, and passenger assistance services.

What ground transportation options are available at the Cebu Pacific ROC Terminal?

Passengers at the Cebu Pacific ROC Terminal can access various ground transportation options, such as taxis, rideshare services, and public transportation like the AirTrain ROC system.

Are there any nearby hotels or accommodations for Cebu Pacific passengers at Greater Rochester International Airport?

Yes, there are several on-site and off-site hotel options near the ROC Airport, including the Courtyard by Marriott ROC Airport, the TWA Hotel, and the Hilton Garden Inn ROC Airport, among others.

What special assistance is available at the Cebu Pacific ROC Terminal?

The Cebu Pacific ROC Terminal and ROC Airport provide special assistance services for passengers with disabilities, unaccompanied minors, those with medical conditions, and those requiring language support or accommodations for the elderly.

What is the process for handling lost or delayed baggage at the Greater Rochester International Airport?

Passengers with lost or delayed baggage can file a claim with the Cebu Pacific Air staff at the ROC Terminal 4 or contact the airline’s customer service for assistance.

How can I contact the Cebu Pacific ROC Terminal for further assistance?

Passengers can contact the Cebu Pacific ROC Terminal for further assistance by calling 1 585-753-7000 or visiting the ticket counter in Terminal 4 at ROC Airport.

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