Batik Air, a renowned Indonesian airline, has established its presence at the Cibao International Airport (STI) in Santiago de los Caballeros, providing travelers with a seamless and comfortable experience. The Batik Air STI Terminal is strategically located within the bustling airport, offering convenience and accessibility to passengers.
Batik Air STI Terminal - Cibao International Airport
Batik Air operates from Terminal 4 at STI Airport. Terminal 4, also known as the International Air Terminal, is one of the busiest and most modern terminals at STI. It serves numerous international airlines, including Batik Air.

What is the Batik Air STI Terminal Address and Location Map?

The Batik Air STI Terminal is located at:

Avenida Juan Pablo Duarte, Santiago De Los Caballeros 51000, Dominican Republic

The specific location of the Batik Air terminal within Terminal 4 can be found on the comprehensive terminal maps and signage available throughout the facility. Passengers can easily navigate to the Batik Air check-in counters, gates, and other amenities by following the clear directional signs within Terminal 4.

Batik Air STI Terminal Location Map

The Batik Air STI Terminal is situated within the larger Terminal 4 complex at the Cibao International Airport (STI). Terminal 4 is one of the largest and most modern terminals at STI, serving as a hub for several international airlines. The terminal map and layout of the Batik Air STI Terminal allows for a seamless and convenient travel experience for passengers, with easy access to essential services and facilities.

How to Contact Batik Air Terminal STI?

To contact Batik Air Terminal STI, you can use the following methods:
Airport Name Cibao International Airport
Cibao International Airport Address Avenida Juan Pablo Duarte, Santiago De Los Caballeros 51000, Dominican Republic
Cibao International Airport Phone Number +1-877-777-6741 /  1 809-689-8344
Batik Air Contact Number +603 78415 388
Cibao International Airport Code STI
Batik Air Ticket Counter Hours 24/7
Type International
Batik Air STI Terminals Terminal 4
Batik Air Official Website https://www.batikair.com.my/
Official YouTube https://www.youtube.com/@batikairmalaysia
Official Twitter https://twitter.com/malindoair
Official Facebook https://www.facebook.com/malindoairmalaysia
Official Instagram http://instagram.com/malindoair
Passengers can visit the terminal in person for check-in, baggage handling, or to speak with a Batik Air representative on-site. By utilizing these contact methods, travelers can get in touch with the Batik Air team at the STI Terminal for any questions, concerns, or assistance they may need during their journey.

STI Batik Air Terminal Departure

Batik Air operates its flights from Terminal 4 at the Cibao International Airport (STI) in Santiago de los Caballeros. The Batik Air check-in counters, gates, and other passenger facilities are located within the Terminal 4 complex, providing a seamless and convenient experience for travelers. Key features of the Batik Air STI Departure Terminal:
    • Check-in counters and kiosks for Batik Air passengers
    • Dedicated Batik Air gates and boarding areas
    • Duty-free shopping and dining options
    • Spacious waiting lounges and seating areas
    • Efficient security checkpoints
    • Ample signage and wayfinding to guide passengers
Passengers traveling with Batik Air can easily navigate the Terminal 4 layout and locate the airline’s designated areas. The terminal’s modern infrastructure and amenities ensure a comfortable and hassle-free departure experience for Batik Air travelers. By operating from the well-equipped Terminal 4, Batik Air is able to offer its passengers a seamless and enjoyable start to their journey, setting the tone for a memorable travel experience with the airline.

Batik Air STI Terminal Arrivals

Here are some points about Batik Air STI Terminal Arrivals:
    • Batik Air operates out of Terminal 4 at Cibao International Airport (STI) for arrivals.
    • Passengers should follow signs to the baggage claim area in Terminal 4 to collect their luggage.
    • There are several currency exchange kiosks and ATMs available in the baggage claim area for passengers to exchange or withdraw money.
    • Customs and immigration procedures are handled in the Federal Inspection Services area of Terminal 4.
    • Passengers should have their passports and any necessary visas or travel documents ready for inspection.
    • There are several shops and restaurants located in Terminal 4 for passengers to purchase food, drinks, or other items.
Batik Air STI Terminal - Cibao International Airport

Queries Handled by Batik Air STI Terminal

The Batik Air terminal at STI Airport handles a wide range of queries related to the airline’s operations and services. Some of the queries that can be handled by Batik Air Terminal STI include:
    • Flight Information: Batik Air Terminal STI Passengers can inquire about flight schedules, delays, cancellations, and other related information.
    • Check-in: Batik Air Terminal STI Passengers can check-in for their flights and receive their boarding passes.
    • Baggage: Batik Air Terminal STI Passengers can inquire about baggage allowances, fees, and handling procedures.
    • Ticketing: Batik Air Terminal STI Passengers can purchase tickets, change flights, or request refunds.
    • Immigration and Customs: Batik Air Terminal STI can provide information and assistance with immigration and customs procedures at STI Airport.
    • Lost and Found: Batik Air Terminal STI Passengers who have lost items on Batik Air flights or at STI Airport can inquire about lost and found procedures.
The Batik Air STI Terminal staff are trained to handle these queries and more, ensuring a seamless and hassle-free travel experience for all passengers. Travelers can approach the Batik Air counters or contact the terminal’s customer service team to receive prompt and reliable assistance. By addressing a wide range of passenger needs, the Batik Air STI Terminal aims to provide a comprehensive and personalized service that exceeds customer expectations.

Batik Air Facilities and Services Available at Cibao International Airport

Batik Air Terminal STI offers various facilities and services at Cibao International Airport to ensure a comfortable and convenient travel experience for its passengers. Some of these facilities and services include:
    • Check-in Counters: STI Batik Air Terminal has dedicated check-in counters located in Terminal 4 of STI Airport. Passengers can check-in for their flights, receive their boarding passes, and check-in their luggage.
    • Duty-Free Shopping: STI Batik Air Terminal passengers can enjoy duty-free shopping at the various stores located in Terminal 4. These stores offer a range of products, including perfumes, cosmetics, electronics, and more.
    • Food and Beverage: Batik Air Terminal STI offers a variety of food and beverage options, including restaurants, cafes, and bars. Passengers can enjoy a meal or a drink before their flight.
    • ATMs and Currency Exchange: Batik Air Terminal STI has several ATMs and currency exchange kiosks for passengers who need to withdraw cash or exchange currency.
    • Information Desks: Batik Air Terminal STI has information desks located in Terminal 4, where passengers can get assistance with flight information, directions, and other queries.
    • Special Assistance: Batik Air Terminal STI offers special assistance to passengers who require wheelchair access, medical assistance, or other special needs. Passengers can request these services in advance or at the check-in counter.
STI Batik Air Terminal strives to provide a comfortable and convenient travel experience for its passengers at STI Airport, with a range of facilities and services available to meet their needs.

Why Must You Choose Batik Air STI Terminal?

Choosing STI Batik Air Terminal for your travel needs offers several benefits and advantages, including:
    • Convenience: Batik Air operates from Terminal 4 at STI Airport, which is a modern and well-equipped terminal with a wide range of facilities and services. This ensures a convenient and hassle-free travel experience for passengers.
    • Comfortable Seating: STI Batik Air Terminal offers comfortable seating options for passengers, including spacious seats with ample legroom, ensuring a comfortable journey.
    • In-flight Entertainment: STI Batik Air Terminal offers a range of in-flight entertainment options, including movies, TV shows, music, and games, ensuring passengers are kept entertained throughout their journey.
    • Excellent Customer Service: STI Batik Air Terminal is known for its excellent customer service, with friendly and professional staff available to assist passengers with their queries and needs.
    • Competitive Pricing: STI Batik Air Terminal offers competitive pricing for its flights, ensuring passengers get value for their money.
    • Reliable and Safe: STI Batik Air Terminal has a strong commitment to safety and reliability, with a fleet of modern aircraft that are regularly maintained and serviced to ensure a safe and comfortable journey for passengers.
Choosing STI Batik Air Terminal for your travel needs offers a range of benefits, including convenience, comfort, excellent customer service, competitive pricing, and a commitment to safety and reliability.

Parking and Transportation at Cibao International Airport

Cibao International Airport offers a range of parking and transportation options to make it easy for passengers to get to and from the airport. Some of the parking and transportation options available at STI Airport include:
    • Parking: STI Airport offers several parking options, including short-term, long-term, and economy parking. Passengers can choose the parking option that best suits their needs and budget.
    • Public Transportation: STI Airport is well-connected to public transportation options, including buses, trains, and subways. Passengers can take the AirTrain from the airport to connect to Santiago de los Caballeros City’s subway and commuter rail systems.
    • Taxis: Taxis are readily available at STI Airport and offer a convenient way to get to and from the airport. Passengers can take a taxi from the taxi stand located outside of each terminal.
    • Ride-Sharing Services: Ride-sharing services such as Uber and Lyft are also available at STI Airport. Passengers can use their smartphone app to request a ride and be picked up at a designated location outside of the terminal.
    • Car Rentals: STI Airport has several car rental companies located on-site, including Hertz, Avis, and Enterprise. Passengers can rent a car for their trip and return it at the airport before their departure.
STI Airport offers a range of parking and transportation options to ensure passengers can easily get to and from the airport. Whether you prefer public transportation, taxis, ride-sharing services, or car rentals, there is an option available to suit your needs and budget.

Nearby Hotels and Accommodation at Cibao International Airport

Cibao International Airport is located in Queens, Santiago de los Caballeros, and is surrounded by a range of hotels and accommodations to suit different budgets and preferences. Some of the nearby hotels and accommodations at STI Airport include:
    • TWA Hotel: Located within the airport, the TWA Hotel offers a unique and stylish accommodation option for passengers. The hotel features a rooftop pool, a fitness center, and several dining options.
    • Crowne Plaza STI Airport Santiago de los Caballeros City: Located just a few minutes from the airport, the Crowne Plaza STI Airport offers comfortable and convenient accommodation options for passengers. The hotel features a fitness center, a restaurant, and a complimentary airport shuttle.
    • Hampton Inn Santiago de los Caballeros STI: Located just a few miles from the airport, the Hampton Inn Santiago de los Caballeros STI offers comfortable and affordable accommodation options for passengers. The hotel features a fitness center, a complimentary breakfast, and a complimentary airport shuttle.
    • Hilton Santiago de los Caballeros STI Airport: Located just a few minutes from the airport, the Hilton Santiago de los Caballeros STI Airport offers comfortable and convenient accommodation options for passengers. The hotel features a fitness center, a restaurant, and a complimentary airport shuttle.
    • Holiday Inn Express Santiago de los Caballeros STI Airport Area: Located just a few miles from the airport, the Holiday Inn Express Santiago de los Caballeros STI Airport Area offers comfortable and affordable accommodation options for passengers. The hotel features a fitness center, a complimentary breakfast, and a complimentary airport shuttle.
There are several nearby hotels and accommodations at STI Airport to suit different budgets and preferences. Whether you prefer a unique and stylish hotel within the airport or a comfortable and affordable option nearby, there is an accommodation option available to meet your needs.

Special Assistance at Cibao International Airport (STI)

Cibao International Airport (STI) offers special assistance to passengers with disabilities or special needs to ensure a safe, comfortable, and convenient travel experience. Some of the special assistance services available at STI Airport include:
    • Wheelchair Assistance: Passengers who require wheelchair assistance can request this service at the time of booking or at the airport. Wheelchairs are available at all terminals, and airport staff can assist passengers with boarding and disembarking from the aircraft.
    • Escort Service: Passengers who require assistance navigating the airport can request an escort service. Airport staff can assist passengers with getting to their gate, connecting to other flights, and finding their way around the airport.
    • Sign Language Interpreters: Passengers who are deaf or hard of hearing can request sign language interpreters to assist with communication during their travel.
    • Service Animals: Passengers with service animals are welcome at STI Airport. Service animals are permitted in all areas of the airport, and airport staff can assist passengers with their service animals during their travel.
    • Special Dietary Needs: Passengers with special dietary needs can request meals that meet their dietary requirements. Airlines flying out of STI Airport can accommodate special dietary needs, and passengers can request this service at the time of booking or at the airport.
STI Airport is committed to providing special assistance to passengers with disabilities or special needs to ensure a safe, comfortable, and convenient travel experience. Passengers can request special assistance services at the time of booking or at the airport, and airport staff are available to assist passengers with their needs.

Batik Air Lounges and Waiting Areas at Cibao International Airport

Batik Air currently operate its own lounges at Cibao International Airport (STI). Passengers can access a variety of lounges and waiting areas at STI Airport, depending on their airline and ticket class. Some of the lounges and waiting areas available at STI Airport include:
    • Delta Sky Club: Located in Terminal 4, the Delta Sky Club offers a range of amenities for Delta passengers, including complimentary snacks and beverages, Wi-Fi, and comfortable seating.
    • American Airlines Admirals Club: Located in Terminal 8, the American Airlines Admirals Club offers a range of amenities for American Airlines passengers, including complimentary snacks and beverages, Wi-Fi, and comfortable seating.
    • Air India Maharaja Lounge: Located in Terminal 4, the Air India Maharaja Lounge offers a range of amenities for Air India passengers, including complimentary snacks and beverages, Wi-Fi, and comfortable seating.
    • Lufthansa Business Lounge: Located in Terminal 1, the Lufthansa Business Lounge offers a range of amenities for Lufthansa passengers, including complimentary snacks and beverages, Wi-Fi, and comfortable seating.
Passengers can access these lounges and waiting areas by presenting their boarding pass and meeting the eligibility requirements, which may include airline membership status or ticket class. In addition to lounges and waiting areas, STI Airport offers a variety of amenities and services for passengers, including restaurants, shops, and charging stations. Passengers can also access free Wi-Fi throughout the airport.

FAQs on STI Airport Terminal Batik Air

Here are the answers to the FAQs:
What terminal does Batik Air fly out of at STI Airport?

Batik Air operates its flights from Terminal 4 at the Cibao International Airport (STI).

Where is the Batik Air check-in counter located at Cibao International Airport (STI)?

The Batik Air check-in counters are located within Terminal 4 at STI Airport.

Does Cibao International Airport have a Batik Air lounge?

Yes, Batik Air operates a dedicated lounge facility within the Terminal 4 complex at STI Airport.

Where can I find the Batik Air baggage claim area at Cibao International Airport?

The Batik Air baggage claim area is located within Terminal 4 at STI Airport, near the airline’s designated arrival gates.

Does Cibao International Airport (STI) have a hotel?

Yes, STI Airport has several hotels located nearby, including the Courtyard by Marriott Santiago de los Caballeros STI Airport, which is directly connected to Terminal 4.

Where can I exchange currency at STI Airport?

There are currency exchange facilities available throughout the different terminals at STI Airport, including within Terminal 4.

Where can I find the Batik Air ticket counter at STI Airport?

The Batik Air ticket counters are located within Terminal 4 at the Cibao International Airport.

Does Cibao International Airport have Wi-Fi?

Yes, STI Airport provides free Wi-Fi access throughout the terminal buildings, including in the Batik Air STI Terminal.

Where can I find a charging station at STI Airport?

Charging stations for electronic devices are available in the seating areas and waiting lounges throughout the various terminals at STI Airport.

How early should I arrive at STI Airport for a Batik Air flight?

It is recommended to arrive at the Batik Air STI Terminal at least 2 hours before your scheduled departure time to allow for check-in, security, and boarding processes.

Can I bring food through security at STI Airport?

Yes, passengers are generally allowed to bring food items through the security checkpoints at STI Airport, though certain restrictions may apply.

Can I store my luggage at STI Airport?

Yes, STI Airport offers luggage storage and left luggage facilities for passengers who need to temporarily store their belongings.

What is the address of the Batik Air STI Terminal?

The Batik Air STI Terminal is located at: Avenida Juan Pablo Duarte, Santiago De Los Caballeros 51000, Dominican Republic.

What is the phone number for the Batik Air STI Terminal?

The phone number for the Batik Air STI Terminal is 1 809-689-8344.

What amenities and services are available at the Cibao International Airport (STI)?

STI Airport offers a wide range of amenities and services, including check-in counters, baggage handling, boarding gates, duty-free shopping, dining options, ground transportation, and passenger assistance.

What ground transportation options are available at the Batik Air STI Terminal?

Passengers at the Batik Air STI Terminal can access various ground transportation options, such as taxis, rideshare services, public transportation (AirTrain), shuttle buses, and private car services.

Are there any nearby hotels or accommodations for Batik Air passengers at Cibao International Airport?

Yes, there are several hotels and accommodation options located near the Batik Air STI Terminal, including the Courtyard by Marriott Santiago de los Caballeros STI Airport, Hilton Garden Inn Santiago de los Caballeros/STI Airport, and Fairfield Inn & Suites by Marriott Santiago de los Caballeros STI Airport.

What special assistance is available at the Batik Air STI Terminal?

The Batik Air STI Terminal offers special assistance services, such as wheelchair and mobility assistance, support for passengers with disabilities, unaccompanied minor services, and language assistance.

What is the process for handling lost or delayed baggage at the Cibao International Airport?

Passengers who experience issues with their baggage can report it to the Batik Air staff at the STI Terminal, who will assist with the claims process and coordinate the retrieval or delivery of the missing or delayed items.

How can I contact the Batik Air STI Terminal for further assistance?

Passengers can contact the Batik Air STI Terminal for further assistance by calling 1 809-689-8344 or by visiting their website.

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