As a leading international airline, Air New Zealand is proud to offer its passengers a world-class travel experience, and that includes our presence at the Tulum Airport (TUY) in Tulum, Quintana Roo City. Here, we’ll provide you with all the essential information you need to know about the Air New Zealand TUY Terminal, ensuring a smooth and enjoyable journey.
Air New Zealand TUY Terminal - Tulum Airport
Air New Zealand operates from Terminal 4 at TUY International Airport. Terminal 4 is one of the airport’s largest and busiest terminals, offering a wide range of amenities to enhance your travel experience.

What is the Air New Zealand TUY Terminal Address and Location Map?

The Air New Zealand TUY Terminal is located at Terminal 4 of Tulum Airport (TUY), which is situated in Tulum, Quintana Roo. The exact address is:

Tulum, Quintana Roo, Mexico

For a detailed map of Terminal 4 at TUY International Airport, where Air New Zealand operates, you can visit the airport’s official website or use the interactive map feature. The map will help you locate Air New Zealand’s check-in counters, departure gates, and other important facilities within the terminal. You can also find directions to the airport and information about nearby parking and transportation options.

Air New Zealand TUY Terminal Map

To help passengers navigate the airport with ease, Air New Zealand provides an interactive TUY Terminal 4 map on their website. This map shows the detailed layout of Terminal 4, including the location of the Air New Zealand check-in counters, security checkpoints, and other key facilities within the terminal. The map allows passengers to familiarize themselves with the terminal layout and locate the Air New Zealand-specific areas and services prior to arriving at the airport. This information helps ensure a smooth and efficient travel experience for Air New Zealand customers at the TUY Airport.

How to Contact Air New Zealand Terminal TUY?

To contact Air New Zealand Terminal at TUY International Airport, you can use the following methods:
Airport Name Tulum Airport
Tulum Airport Address Tulum, Quintana Roo, Mexico
Tulum Airport Phone Number +1-877-445-3112 /  52 1 984 871 2007
Air New Zealand Contact Number 00 64 9 357 3000
Tulum Airport Code TUY
Air New Zealand Ticket Counter Hours 24/7
Type International
Air New Zealand TUY Terminals Terminal 4
Air New Zealand Official Website http://www.airnewzealand.co.nz/
Official YouTube https://www.youtube.com/user/airnewzealand
Official Twitter https://twitter.com/FlyAirNZ
Official Facebook https://www.facebook.com/AirNewZealand
Official Instagram https://www.instagram.com/airnz
Having a dedicated contact number for the Air New Zealand TUY Terminal allows the airline to provide personalized support and ensure a smooth travel experience for their customers passing through the airport. Passengers can also refer to the information available on the Air New Zealand website for additional details about the TUY Terminal, including the terminal map, facility amenities, and other helpful travel tips.

TUY Air New Zealand Terminal Departure

Air New Zealand operates its flights out of Terminal 4 at TUY Airport. This terminal is conveniently located and offers a range of amenities and services to ensure a seamless travel experience for Air New Zealand passengers. Some key details about the Air New Zealand TUY Departure Terminal:
    • Air New Zealand Terminal TUY is the designated departure terminal for Air New Zealand flights at TUY.
    • This Air New Zealand Terminal TUY is equipped with Air New Zealand check-in counters, security checkpoints, and other facilities to accommodate the airline’s passengers.
    • Air New Zealand Terminal TUY provides a range of passenger amenities, such as shops, restaurants, lounges, and other services to make the departure experience more comfortable.
    • The Air New Zealand Terminal TUY layout and facilities are designed to enable efficient passenger flow and a smooth transition from check-in to boarding.
By operating out of Terminal 4 at TUY, Air New Zealand can offer its customers a streamlined and convenient departure process. Passengers can easily navigate the terminal and access the necessary Air New Zealand services to begin their journey.
Air New Zealand TUY Terminal - Tulum Airport

Queries Handled by Air New Zealand TUY Terminal

The Air New Zealand TUY Terminal handles a variety of queries and requests from passengers. Some of the queries that can be handled by Air New Zealand staff at the TUY Terminal include:
    • Flight information: TUY Air New Zealand Terminal Passengers can inquire about flight schedules, delays, cancellations, and gate assignments.
    • Check-in: TUY Air New Zealand Terminal Passengers can check in for their flight, drop off their baggage, and obtain their boarding pass.
    • Seat assignments: TUY Air New Zealand Terminal Passengers can request seat changes or confirm their seat assignments.
    • Baggage services: TUY Air New Zealand Terminal Passengers can inquire about baggage allowances, and fees, and track lost or delayed baggage.
    • Flight upgrades: TUY Air New Zealand Terminal Passengers can inquire about flight upgrades or use their miles to upgrade their tickets.
    • Travel advisories: TUY Air New Zealand Terminal Passengers can obtain information about travel advisories, visa requirements, and other travel-related concerns.
    • Airpoints: TUY Air New Zealand Terminal Passengers can inquire about their Air New Zealand Airpoints account, redeem miles, or check their account balance.
The Air New Zealand TUY Terminal staff can assist passengers with their travel planning, check-in, and overall journey, ensuring a seamless experience for Air New Zealand customers at the airport.

Air New Zealand Facilities and Services Available at Tulum Airport

Air New Zealand offers several facilities and services to passengers at Tulum Airport. Some of these facilities and services include:
    • Check-in counters: TUY Air New Zealand Terminal has dedicated check-in counters at TUY Terminal 4, where passengers can check-in for their flight, drop off their baggage, and obtain their boarding pass.
    • Baggage services: TUY Air New Zealand Terminal offers baggage services, including baggage drop-off and tracking for lost or delayed baggage.
    • In-flight services: TUY Air New Zealand Terminal offers a range of in-flight services, including meals, snacks, beverages, and entertainment options.
    • Customer service: TUY Air New Zealand Terminal has customer service representatives available at TUY Terminal 4 to assist passengers with any queries or concerns.
By offering these facilities and services, Air New Zealand ensures that its customers have a seamless and efficient travel experience when passing through TUY Airport. The airline’s presence and dedicated resources at Terminal 4 demonstrate its commitment to delivering a high quality service to its passengers.

Why Must You Choose Air New Zealand TUY Terminal?

Choosing to fly with Air New Zealand from TUY International Airport offers several benefits to passengers. Here are some reasons why you may want to choose Air New Zealand TUY Terminal:
    • Convenient location: TUY International Airport is one of the busiest airports in the world, with convenient access to major highways and public transportation options.
    • Modern facilities: TUY Terminal 4, where Air New Zealand operates, features modern facilities, including comfortable lounges, restaurants, and retail stores.
    • Wide range of destinations: Air New Zealand offers a wide range of destinations, including flights to Auckland, New Zealand, as well as connections to other destinations in the Pacific region.
    • Exceptional service: Air New Zealand is known for its exceptional customer service, with friendly and professional staff who are dedicated to ensuring a comfortable and enjoyable travel experience.
    • In-flight amenities: Air New Zealand offers a range of in-flight amenities, including comfortable seating, meal and beverage service, and inflight entertainment options.
    • Frequent flyer program: Air New Zealand has a frequent flyer program, called Airpoints, which allows passengers to earn points for their flights and redeem them for rewards such as free flights, upgrades, and other benefits.
Choosing to fly with Air New Zealand from TUY International Airport offers a convenient, comfortable, and enjoyable travel experience for passengers.

Parking and Transportation at Tulum Airport

Tulum Airport offers several parking and transportation options for passengers. Here are some of the options available:
    • Parking: TUY Airport offers several parking options for passengers, including short-term, long-term, and economy parking. Passengers can reserve their parking spot in advance through the airport’s official website.
    • Taxis: Taxis are readily available at TUY Airport, with designated taxi stands located outside of each terminal. Passengers can expect to pay a flat rate for trips to Manhattan, with additional fees for tolls and surcharges.
    • Ride-sharing: Ride-sharing services such as Uber and Lyft operate at TUY Airport, with designated pick-up and drop-off areas located outside of each terminal.
    • Public transportation: The AirTrain is a convenient way to travel between TUY Airport and the Tulum, Quintana Roo City Subway and Long Island Rail Road. The AirTrain operates 24/7 and offers free transfers to the subway and rail systems.
    • Car rentals: TUY Airport has several car rental companies located on-site, including Avis, Budget, and Hertz. Passengers can reserve a rental car in advance through the airport’s official website.
    • Shuttle services: Some hotels and private companies offer shuttle services to and from TUY Airport. Passengers can check with their hotel or search online for shuttle services.

Nearby Hotels and Accommodation at Tulum Airport

There are several hotels and accommodations located near Tulum Airport. Here are some of the options available:
    • Courtyard by Marriott Tulum, Quintana Roo TUY Airport: This hotel is located just minutes from TUY Airport and offers free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, and an on-site restaurant.
    • Hilton Tulum, Quintana Roo TUY Airport: This upscale hotel is located just minutes from TUY Airport and offers free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, and an on-site restaurant.
    • Crowne Plaza TUY Airport Tulum, Quintana Roo: This hotel is located just minutes from TUY Airport and offers free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, and an on-site restaurant.
    • Fairfield Inn & Suites by Marriott Tulum, Quintana Roo TUY Airport: This hotel is located just minutes from TUY Airport and offers free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, and an on-site restaurant.
    • Hampton Inn Tulum, Quintana Roo TUY: This hotel is located just minutes from TUY Airport and offers free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, and an on-site restaurant.
There are also several other accommodations located near TUY Airport, including Airbnb rentals, hostels, and bed and breakfasts. Passengers can search online for accommodations that fit their budget and preferences.

Special Assistance at Tulum Airport (TUY)

Tulum Airport (TUY) offers several special assistance services to passengers with disabilities or medical conditions. Here are some of the services available:
    • Wheelchair assistance: TUY Airport provides wheelchair assistance to passengers who require it. Passengers can request wheelchair assistance when they make their flight reservation or at the airport by speaking to an airline representative or airport customer service agent.
    • Escort service: TUY Airport offers escort services for passengers who require assistance navigating the airport. Passengers can request an escort by speaking to an airline representative or airport customer service agent.
    • Accessible restrooms: TUY Airport has accessible restrooms located throughout the airport, including in each terminal.
    • Accessible parking: TUY Airport offers accessible parking spaces for passengers with disabilities. Passengers must have a valid disabled parking permit to park in these spaces.
    • Service animals: TUY Airport allows service animals to accompany passengers with disabilities. Passengers must provide documentation from a licensed medical professional that the animal is required for the passenger’s disability.
    • TTY/TDD service: TUY Airport offers TTY/TDD service for passengers who are deaf or hard of hearing. Passengers can access this service by dialing 711 on any payphone located in the airport.
Passengers who require special assistance should inform their airline or travel agent of their needs when making their flight reservation. They should also arrive at the airport early to allow sufficient time for any necessary assistance.

Air New Zealand Lounges and Waiting Areas at Tulum Airport

Air New Zealand operates a lounge at Tulum Airport (TUY) for its premium passengers. The lounge is located in Terminal 4, near Gate 3. Here are some of the amenities available in the Air New Zealand lounge at TUY:
    • Complimentary food and beverages: The lounge offers a range of complimentary food and beverages, including hot and cold dishes, snacks, and drinks.
    • Seating and workspaces: The lounge features comfortable seating areas and workspaces, including desks with power outlets.
    • Wi-Fi: The lounge offers free Wi-Fi access for passengers.
    • Showers: The lounge has shower facilities available for passengers who wish to freshen up before their flight.
    • Flight information: The lounge provides flight information displays, so passengers can stay up-to-date on their flight status.
In addition to the Air New Zealand lounge, TUY Airport has several waiting areas and lounges available for passengers. These include:
    • Terminal waiting areas: Each terminal has waiting areas with seating, charging stations, and flight information displays.
    • Delta Sky Club: Delta Air Lines operates a lounge in Terminal 4 for its premium passengers. The lounge features complimentary food and beverages, showers, and workspaces.
    • Virgin Atlantic Clubhouse: Virgin Atlantic operates a lounge in Terminal 4 for its premium passengers. The lounge features a la carte dining, a bar, and workspaces.
Passengers can access airport lounges by purchasing a day pass or through their airline’s membership program. Passengers should check with their airline or travel agent for more information on lounge access.

FAQs on TUY Airport Terminal Air New Zealand

What terminal does Air New Zealand fly out of at TUY Airport?

Air New Zealand operates out of Terminal 4 at TUY Airport.

Where is the Air New Zealand check-in counter located at Tulum Airport (TUY)?

The Air New Zealand check-in counter is located in Terminal 4, near the entrance to the departures area.

Does Tulum Airport have a Air New Zealand lounge?

Yes, Air New Zealand operates a lounge in Terminal 4 at TUY Airport.

Where can I find the Air New Zealand baggage claim area at Tulum Airport?

The Air New Zealand baggage claim area is located in Terminal 4, near the arrivals area.

Does Tulum Airport (TUY) have a hotel?

Yes, there are several hotels located near TUY Airport, including the Crowne Plaza TUY Airport, the Hilton Tulum, Quintana Roo TUY Airport, and the TWA Hotel.

Where can I exchange currency at TUY Airport?

Currency exchange services are available at several locations throughout TUY Airport, including Travelex kiosks in each terminal.

Where can I find the Air New Zealand ticket counter at TUY Airport?

The Air New Zealand ticket counter is located in Terminal 4, near the entrance to the departures area.

Does Tulum Airport have Wi-Fi?

Yes, TUY Airport offers free Wi-Fi access throughout all terminals.

Where can I find a charging station at TUY Airport?

Charging stations are available throughout TUY Airport, including in seating areas, lounges, and food courts.

How early should I arrive at TUY Airport for an Air New Zealand flight?

Air New Zealand recommends arriving at the airport at least three hours before your scheduled departure time.

Can I bring food through security at TUY Airport?

Yes, you can bring food through security at TUY Airport, but liquids are subject to the TSA’s 3-1-1 rule.

Can I store my luggage at TUY Airport?

Yes, luggage storage is available at TUY Airport through companies such as TUY Luggage Storage and BagsAway.

What is the address of the Air New Zealand TUY Terminal?

The address of the Air New Zealand TUY Terminal is Tulum, Quintana Roo, Mexico.

What is the phone number for the Air New Zealand TUY Terminal?

The phone number for the Air New Zealand TUY Terminal is 52 1 984 871 2007.

What amenities and services are available at the Tulum Airport (TUY)?

TUY Airport offers a wide range of amenities and services, including restaurants, shops, lounges, currency exchange, luggage storage, and more.

What ground transportation options are available at the Air New Zealand TUY Terminal?

Ground transportation options at the Air New Zealand TUY Terminal include taxis, ride-sharing services, public transportation, and rental cars.

Are there any nearby hotels or accommodations for Air New Zealand passengers at Tulum Airport?

Yes, there are several nearby hotels and accommodations for Air New Zealand passengers at TUY Airport, including the Crowne Plaza TUY Airport, the Hilton Tulum, Quintana Roo TUY Airport, and the TWA Hotel.

What special assistance is available at the Air New Zealand TUY Terminal?

Special assistance is available at the Air New Zealand TUY Terminal for passengers with disabilities or medical conditions. This includes wheelchair assistance, escort services, and other accommodations.

What is the process for handling lost or delayed baggage at the Tulum Airport?

If your baggage is lost or delayed at TUY Airport, you should contact your airline’s baggage service office as soon as possible. They will assist you in filing a claim and tracking your baggage.

How can I contact the Air New Zealand TUY Terminal for further assistance?

You can contact the Air New Zealand TUY Terminal by calling their customer service line at 52 1 984 871 2007 or by visiting their website for more information.

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